Using $2500 Voucher After Cyberbeast Delivery

[DevilDog269]

Since we already have power walls and solar panels installed by Tesla on our home we opted out of PowerShare and we did receive our $2500 voucher within 10 days after taking the vehicle delivery in FL.

The concern we have is that nobody at our local Tesla Service Center has a clear understanding about the use of the $2500 voucher. So we waited for all the items we wanted to be in stock and then placed our order. Here's where it gets confusing.

When we went to put the last item, that being the Cybertruck Spare Tire + Tool Kit in our cart at Tesla Shop.com it stated this item had to be ordered on the Tesla App. and that it would be shipped to our preferred Tesla Service Center which we had to identify during the ordering process on the Tesla App. So we switched to the Tesla App and scanned the QR code which then allowed us to add this item to our cart. We completed the transaction by first making sure our voucher code was still present and then we using Apple Pay since there was $0.00 cost. Once this went through we received the usual "Cart Is Empty" statement.

The first concerning correspondence we received was that our order was confirmed EXCEPT it didn't say anything about the Cybertruck Spare Tire + Tool Kit. We drove over to our local Tesla Service Center and enquired if and where we would get status on this part of our order. The manager said we would have to talk to the Tesla Energy division (who handle solar panels and roofs) for status. After we stated there wasn't a specific email address or phone number to contact he looked on his Tesla system and provided an email address. So we sent an email to the address provided explaining all this and it immediately bounced stating this was an email for internal Tesla use only.

So I went on my Tesla App under the Solar icon under Support and sent an email and received the following response in an email "We will review your service request and contact you with next steps or results within 7-10 business days." So we are again in the wait and see mode. We are very disappointed in the Tesla support we have received on this matter.

Anyone have any ideas on a way forward???

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[REM]

honestly, they are slapping together all of these incentives so there will be some bugs here and there. you may need to ask Tesla to place the order for you since their ordering system is spazzing out.

 

[Makeodds101]

When I bought the tire/tool kit it took a little bit. It's almost like requesting service, they'll contact you through the app when they have the spare tire so you can schedule a date and time to have it installed in your truck bed. They won't give you the tire without balancing it so that might be why it's separate from your other purchases (they'll most likely be delivered straight to your home).

I'm not sure why the Tesla energy division was referred to you but that sounds like they misunderstood your question or just heard you referring to the voucher and forwarded you on.

 

[DevilDog269]

The explanation we were given regarding the Energy Division was because their budget provides the $2500 voucher so that division has to make all decisions regarding the voucher's use.

 

[DevilDog269]

honestly, they are slapping together all of these incentives so there will be some bugs here and there. you may need to ask Tesla to place the order for you since their ordering system is spazzing out.

 

[DevilDog269]

You know how the USSS, FBI, and local police couldn't communicate about a 20 yearly shooter in Trump's assassination attempt .... it's like that. I think Tesla suffers the same inter-divisional communication issues like most large corporations.

 

[L3it3R]

I'm currently fighting with their abhorrent Tesla Shop customer service for a portion of my voucher order which wasn't delivered. At first they simply said "there's a photo from UPS - file a police report" (the item referenced wasn't in that photo). And then they said contact UPS, it's their fault. The shipping notification never included the other package at all.. basically it was never sent.

I had to return a charger pedestal because it was MASSIVELY scratched across the face of the metal, to which they tried to bribe me with $50 to keep it. But since we used our voucher, all they can do is return and ship a new one.

So be patient. Take your time. Remember: They don't care, and they rarely have anything to say which is going to make your day better.

Aside from key pieces like the spare, the vault divider, etc... I'd recommend getting your purchases done and then never buying from Tesla Shop again if you can avoid it.

 

[DevilDog269]

Sorry to hear there are more of us in the same situation. I bet Elon would fire even more of these incompetent people if he knew this was going on behind his back.

BTW there appears to be a fit problem with the vault divider and one article I read said Tesla intend to ship a replacement version to all those who have received the first version. Let's keep our fingers crossed.

 

[Cybertruck26]

Does ANYBODY know what the final amount of voucher should be, w/ free supercharging? It almost feels like Tesla played a shell game with me. I rcv'd $1100 and 1 yr free supercharging, but-- they made this sound like it was added bc of convenience, not while deducting it from my voucher value.

btw- Beast*

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