Tesla launches customer feedback portal website -- ts.la/feedback ("Tesla Echo")

Mal · Aug 17, 2025

I like that they're trying harder to accept feedback and let the submitter know it's not going into a black hole.

Administrator update:

In an effort to improve customer communication, Tesla has unveiled a new feedback system called Tesla Echo. This web-based tool, available at ts.la/feedback, provides a single location for owners to report problems and offer suggestions on all of the company's products and services. The system is designed to route input directly to the appropriate teams, representing the first time the company has offered a streamlined, unified way for customers to share their input.

Edit: The administrator edited my original post, which was just a reposting of a tweet. In any case, one of things the tweet mentioned was that the new feedback mechanism would provide updates to the submitter on the processing of the reported issue. "Tesla will route the feedback to their respective teams and track for closure (internal & with customer)." The most meaningful part, to me, is the tracking of an issue "with customer".

DeBergo · Aug 18, 2025

This is a much needed feature!

hemiarch · Aug 18, 2025

Are we sure we want this? Maintains the mystery and good perception I have of Tesla when I don’t hear dumbfuck answers like I usually get from either the SC or anyone I call at Tesla energy.
What makes us think this will be any different?
On some level I’m kidding, but I really do think there is potential for brand damage here.

CyberGus · Aug 18, 2025

hemiarch said:
On some level I’m kidding, but I really do think there is potential for brand damage here.

I just did it:

"Thank you for reaching out. Our team will review your submission and follow up shortly to help resolve the issue. We truly appreciate your feedback, it helps us serve you better."

Seems nice? But I've not actually gotten a response yet lol

hemiarch · Aug 18, 2025

CyberGus said:
I just did it:

"Thank you for reaching out. Our team will review your submission and follow up shortly to help resolve the issue. We truly appreciate your feedback, it helps us serve you better."

Seems nice? But I've not actually gotten a response yet lol

Perhaps we should start a thread of Tesla “hilarity”?
All comers. Service techs, sales people, even qmerit people on Tesla payroll. As much as I love this company I think that thread would fill out rather fast.

CapheDa · Aug 18, 2025

I’ve been reporting something on “autopilot has disengaged. Tell us Why?” using my voice many, many times. It’s a no turn on red sign that the truck violates every time. It must be two years now of reports from me. Never fixed. I don’t know why Echo would be any different. Both will presumably use AI to synthesize the feedback but if no human acts on it, it’s just a waste of our time.

REM · Aug 18, 2025

Excellent news!!! Thanks for posting this!!

I actually submitted feedback a few weeks ago asking them to create such a portal on the website, so I guess they are hearing us lol

hemiarch · Aug 18, 2025

REM said:
Excellent news!!! Thanks for posting this!!

I actually submitted feedback a few weeks ago asking them to create such a portal on the website, so I guess they are hearing us lol

Feedbackception.
Feedback on the feedback mechanism.
Cool stuff @REM

Woodrick · Aug 18, 2025

CapheDa said:
I’ve been reporting something on “autopilot has disengaged. Tell us Why?” using my voice many, many times. It’s a no turn on red sign that the truck violates every time. It must be two years now of reports from me. Never fixed. I don’t know why Echo would be any different. Both will presumably use AI to synthesize the feedback but if no human acts on it, it’s just a waste of our time.

Can you not get the hint? They are not working on one-off issues at this time. If they are looking at the report, I can assure you that they have giant bins accumulating issues for specific disengagement reasons. Definitely not listening to your specific issues.

But more importantly, they are still looking at delivering the overall product. There have been a ton of things that FSD doesn't do right yet, and that's the key word, yet.

Mal · Aug 18, 2025

hemiarch said:
Are we sure we want this? Maintains the mystery and good perception I have of Tesla when I don’t hear dumbfuck answers like I usually get from either the SC or anyone I call at Tesla energy.
What makes us think this will be any different?
On some level I’m kidding, but I really do think there is potential for brand damage here.

I'm more worried that they don't know what they're getting in to. I mean, can you imagine the number of issues that get reported each day? And now, if they actively encourage it, with the promise of some sort of follow up?

I suppose follow-ups could all be done with Grok or something. "Your issue is very important to us. A dedicated team is looking into <insert reported issue detail here> in great detail. <Say something nice about customer>. <Compliment customer wrap job or car color>. <Suggest upgrading to 2025 model>. "

Jhodgesatmb · Aug 18, 2025

hemiarch said:
Are we sure we want this? Maintains the mystery and good perception I have of Tesla when I don’t hear dumbfuck answers like I usually get from either the SC or anyone I call at Tesla energy.
What makes us think this will be any different?
On some level I’m kidding, but I really do think there is potential for brand damage here.

Personally, I think that as many ways we have of communicating with Tesla the better. X is not the way, as it only draws a particular audience. I used to use fsdbeta.tesla.com but they specifically say that they cannot promise to read comments sent there. I used to send suggestions to teslatap but I do not know if anyone at Tesla is reading those. So having an 'official' place to make suggestions seems like a good idea. You never know when someone will suggest something they haven't thought of.

Jhodgesatmb · Aug 18, 2025

Mal said:
I'm more worried that they don't know what they're getting in to. I mean, can you imagine the number of issues that get reported each day? And now, if they actively encourage it, with the promise of some sort of follow up?

I suppose follow-ups could all be done with Grok or something. "Your issue is very important to us. A dedicated team is looking into <insert reported issue detail here> in great detail. <Say something nice about customer>. <Compliment customer wrap job or car color>. <Suggest upgrading to 2025 model>. "

Even that is 2 steps above what we get now.

Jhodgesatmb · Aug 18, 2025

Woodrick said:
Can you not get the hint? They are not working on one-off issues at this time. If they are looking at the report, I can assure you that they have giant bins accumulating issues for specific disengagement reasons. Definitely not listening to your specific issues.

But more importantly, they are still looking at delivering the overall product. There have been a ton of things that FSD doesn't do right yet, and that's the key word, yet.

If you go to the link you can make suggestions/comments that have nothing to do with FSD.

Jhodgesatmb · Aug 18, 2025

hemiarch said:
Feedbackception.
Feedback on the feedback mechanism.
Cool stuff @REM

The problem I had, and I reported it as an 'other' comment on the site, is that if you have more than one comment/suggestion to make there is no button to go back, or to submit another ... you have to start at the beginning again.

Crissa · Aug 18, 2025

CapheDa said:
I’ve been reporting something on “autopilot has disengaged. Tell us Why?” using my voice many, many times. It’s a no turn on red sign that the truck violates every time. It must be two years now of reports from me. Never fixed. I don’t know why Echo would be any different. Both will presumably use AI to synthesize the feedback but if no human acts on it, it’s just a waste of our time.

This is simple:

There are multiple patents on the process of reading signs with text instructions. Tesla holds none of them.

I think the last one expires next year, but every time I think I know them all, I hear about yet another one.

-Crissa

Tesla launches customer feedback portal website -- ts.la/feedback ("Tesla Echo")

Mal

Well-known member

DeBergo

Well-known member

hemiarch

Well-known member

CyberGus

Well-known member

hemiarch

Well-known member

CapheDa

Well-known member

REM

Well-known member

hemiarch

Well-known member

Woodrick

Well-known member

Mal

Well-known member

Jhodgesatmb

Well-known member

Jhodgesatmb

Well-known member

Jhodgesatmb

Well-known member

Jhodgesatmb

Well-known member

Crissa

Well-known member

Similar threads