HARDWARE FIX for hot phone charging issue! New wireless charger has a built-in heatsink

[81u80x]

Mine was replaced today at no charge. Will test it this weekend.

did the fix work?

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[mcorf]

did the fix work?

I will let you know tomorrow as I didn't leave the house today.

 

[funnyspeechguy]

I put in a service request to have this done via mobile service after reading the original post here. They came to the house, did the swap and the replacement part threw up a few errors in the Cybertruck system. Turns out they have put a company wide hold on this replacement as the "fix" is causing more issues than it solves. The guy actually had to put the old one back and tell me to wait as Tesla Engineering was still working on the solution. Oh well.

 

[DarkEye]

I put in a service request to have this done via mobile service after reading the original post here. They came to the house, did the swap and the replacement part threw up a few errors in the Cybertruck system. Turns out they have put a company wide hold on this replacement as the "fix" is causing more issues than it solves. The guy actually had to put the old one back and tell me to wait as Tesla Engineering was still working on the solution. Oh well.

Good to know thanks.

 

[koolio]

I put in a service request to have this done via mobile service after reading the original post here. They came to the house, did the swap and the replacement part threw up a few errors in the Cybertruck system. Turns out they have put a company wide hold on this replacement as the "fix" is causing more issues than it solves. The guy actually had to put the old one back and tell me to wait as Tesla Engineering was still working on the solution. Oh well.

Interesting. I wonder if the issue is software or hardware related...or both.

 

[ViewyHippo]

Interesting. I wonder if the issue is software or hardware related...or both.

My data point. They accepted the appointment but ran a test and said the old/existing inductive wireless charger was behaving correctly. So they didn’t change it. I have July 2024 FS.

 

[mcorf]

did the fix work?

The phone was still hot but nowhere near what it was on the old charger. It didn’t overheat and was on for over an hour. I didn’t see any improvement with speed of charging though.

 

[81u80x]

Thank you for the update. On my truck it overheats within like 15 minutes. I had a loaner today, a cyber beast, vin 33k+, and I didn’t have the problem on the loaner.

The service center said they “couldn’t reproduce the problem” and that the part listed in this thread is not mentioned in their service notes as being a known fix for the overheating problem. They are willing to have a look at it again if I can give them a more reliable reproducible procedure. It seems like this part isn’t flagged to be a clear fix to the problem.

 

[koolio]

Thank you for the update. On my truck it overheats within like 15 minutes. I had a loaner today, a cyber beast, vin 33k+, and I didn’t have the problem on the loaner.

The service center said they “couldn’t reproduce the problem” and that the part listed in this thread is not mentioned in their service notes as being a known fix for the overheating problem. They are willing to have a look at it again if I can give them a more reliable reproducible procedure. It seems like this part isn’t flagged to be a clear fix to the problem.

FWIW, mine is a 52xxx VIN (built Nov 2024) and the wireless charger overheats my iPhone pretty quickly.

 

[Bridgeboy69]

This sounds like a big pro

and the wireless charger overheats my iPhone pretty quickly.

This sounds like a really big problem if you plan to keep your username as "koolio"...

?

 

[pkauf01]

So, here is my story. I submitted a case for my overheating issue , and asked for a fix. They scheduled it to be replaced tomorrow (this was about 3 weeks ago). Because I had seen many posts about having Mobile Service replace this, and I live 2 hours away from a SC, I asked for mobile. They kept denying it, and finally called me to say that the service note said it was not eligible for mobile due to the console having to be removed, and maybe early replacement was done mobile and they figured out it was a bad idea. No worries, I said I'd bring it in. So, after approving 0.00 estimate and getting ready for tomorrow's long drive, I get a text today from Tesla stating "Tesla Service: Hi , after a thorough review with our engineering team, we regret to inform you that we are unable to provide a repair for this particular issue at this time. We apologize for any inconvenience this may cause and are here to assist with any future questions or concerns you may have". WTF? My only thought is they had a replacement part, and are having trouble (seeing some posts in the thread possibly indicating that). Just don't like the answer, sounds like a load of bullshit. Just say "hey, we had a new part, but now it's causing more issues that we didn't foresee. We'll put you on the list to address this as soon as we get it solved". Quite annoying.

 

[abrader]

All of the interior ones. I I wanted to be able to change the color to match the ambient lighting. The one I was speaking up specifically. You have to pull that panel off to get to the light. So that exposes the charger back where I may be able to put some heat sink.

i guess my light there ain’t working as I didn’t even know a light was there

 

[pkauf01]

So, here is my story. I submitted a case for my overheating issue , and asked for a fix. They scheduled it to be replaced tomorrow (this was about 3 weeks ago). Because I had seen many posts about having Mobile Service replace this, and I live 2 hours away from a SC, I asked for mobile. They kept denying it, and finally called me to say that the service note said it was not eligible for mobile due to the console having to be removed, and maybe early replacement was done mobile and they figured out it was a bad idea. No worries, I said I'd bring it in. So, after approving 0.00 estimate and getting ready for tomorrow's long drive, I get a text today from Tesla stating "Tesla Service: Hi , after a thorough review with our engineering team, we regret to inform you that we are unable to provide a repair for this particular issue at this time. We apologize for any inconvenience this may cause and are here to assist with any future questions or concerns you may have". WTF? My only thought is they had a replacement part, and are having trouble (seeing some posts in the thread possibly indicating that). Just don't like the answer, sounds like a load of bullshit. Just say "hey, we had a new part, but now it's causing more issues that we didn't foresee. We'll put you on the list to address this as soon as we get it solved". Quite annoying.

Update. SC called, still wanted me to bring it in to document. Drove over and just dropped it off, gave me a new model Y to drive while I wait.

 

[The Tesla Guy]

I posted my solution to the wireless phone charging problem on my YouTube Channel
Here’s the link.

Cybertruck Wireless Phone Charger Problem Solved


Links to the products I installed are in the video’s description in YouTube.

Here’s the link to my channel as well
https://youtube.com/@theteslaguy?si=Q6XL45-4Iu4i20VS

 

[The Tesla Guy]

I posted my solution to the wireless phone charging problem on my YouTube Channel
Here’s the link.

Cybertruck Wireless Phone Charger Problem Solved


Links to the products I installed are in the video’s description in YouTube.

Here’s the link to my channel as well
https://youtube.com/@theteslaguy?si=Q6XL45-4Iu4i20VS

I realize that watching YouTube videos posted here doesn’t actually necessarily give you access to the description, so…

Here are links (All Amazon) to the products shown in the video that I installed:

SANMIDO
Wireless Charger Car Magnetic Charging pads

https://a.co/d/erWMlWn

Taaizau
Flexible Self Adhesive Metal Strip for Magnet

https://a.co/d/dvCb1g0

Thaibear
Neodymium Magnetic Tape

https://a.co/d/3DBef5D

Foronetry
Center Console Cup Holders

https://a.co/d/bPSlUgO

BestEvMod
Center Console Phone Charger Silicone Mat

https://a.co/d/5O0Cbam

Foronetry
USB Hub (Below Rear Screen)

https://a.co/d/id8AZQs

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