Getting aggravated by being told the noises my truck makes are the same as every cybertruck

[daveog]

So, I dropped off my truck at a Tesla service center today so they can address my leaking tonneau cover and was given a loaner cybertruck. This is the second loaner cybertruck I’ve been given during service appointments.

I’ve had my truck in twice now for issues related to excessive drive motor noise, and loud squealing when I turn at low speed. Neither of the two loaners I’ve had make near the same noises that my truck makes. But in each case I was told that every cybertruck makes those noises and there’s nothing they can do about it. That is clearly BS because neither of the loaners I’ve gotten make the same kinds of noises. What in the world do I need to do to get them to actually address the issues instead of just telling me that it’s normal? I feel like they’re just leaning on the fact that because it’s an electric truck, they can just say that the noises are normal and everyone will go along with it instead of going ahead and fixing it.

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[VolklKatana]

Well, what are the noises?

 

[daveog]

Well, what are the noises?

The drive motor noise sounds like a variable pitch grinding noise, hard to describe but the service manager heard it on the test drive and said he would do “research.” The answer was it was “in spec” and would not be addressed.

The steering noise is a loud squealing noise when I turn the wheels. Definitely coming from the rear end. Same service manager said every cybertruck makes that noise…except the two loaners I’ve gotten… they don’t.

 

[Killlbox]

I had a similar experience with weird noises. We waited 2-3 months then took the truck back and acted very concerned the noise was getting worse.
2 hours later they had it fixed.

 

[JCERRN]

The drive motor noise sounds like a variable pitch grinding noise, hard to describe but the service manager heard it on the test drive and said he would do “research.” The answer was it was “in spec” and would not be addressed.

The steering noise is a loud squealing noise when I turn the wheels. Definitely coming from the rear end. Same service manager said every cybertruck makes that noise…except the two loaners I’ve gotten… they don’t.

Regarding the steering noise- does it only happen when you’re in park or holding the brake and you turn the wheel? If so, that is the brake pads rubbing against the rotors.

regarding the motor sound, posting a video here might help the community identify whether it’s something they experience or have experienced and what the resolution was.

Fortunately, every concern that you raise
to the service center is documented, and you also have 50,000 miles to work out any kinks essentially for free (other than the time you spend driving back-and-forth to the service center).

trust me when I say that there are noises this truck makes that drive me crazy from the squeaking seats to the rattling doors and vibrating floor over the subwoofer.

Tesla has essentially all but admitted that the CT is not the vehicle they or anyone else wanted it to be, but it is what it is. All you can do is keep on them about the issues. Try another SC? Raise the issue higher to the admins staff?

good luck, hope you find peace with your purchase

 

[daveog]

Regarding the steering noise- does it only happen when you’re in park or holding the brake and you turn the wheel? If so, that is the brake pads rubbing against the rotors.

regarding the motor sound, posting a video here might help the community identify whether it’s something they experience or have experienced and what the resolution was.

Fortunately, every concern that you raise
to the service center is documented, and you also have 50,000 miles to work out any kinks essentially for free (other than the time you spend driving back-and-forth to the service center).

trust me when I say that there are noises this truck makes that drive me crazy from the squeaking seats to the rattling doors and vibrating floor over the subwoofer.

Tesla has essentially all but admitted that the CT is not the vehicle they or anyone else wanted it to be, but it is what it is. All you can do is keep on them about the issues. Try another SC? Raise the issue higher to the admins staff?

good luck, hope you find peace with your purchase

I’ve tried to record the drive motor noise but it doesn’t record well. The squealing is at low speed, no braking.

 

[JCERRN]

I’ve tried to record the drive motor noise but it doesn’t record well. The squealing is at low speed, no braking.

Motor noise can be tough but as long as its running and driving and not throwing errors it should be ok. These motors do make some weird noises but are pretty simple mechanically. The big things that have been reported to fail so far are the drive units themselves, and the inverters but those were mostly early VINs.

Can you post a video of the squealing? Is it any turning? Only full lock turns? Both left and right turns? Both sides of the vehicle? Front and rear?

 

[daveog]

Motor noise can be tough but as long as its running and driving and not throwing errors it should be ok. These motors do make some weird noises but are pretty simple mechanically. The big things that have been reported to fail so far are the drive units themselves, and the inverters but those were mostly early VINs.

Can you post a video of the squealing? Is it any turning? Only full lock turns? Both left and right turns? Both sides of the vehicle? Front and rear?

The service manager said the noise was from the drive unit. I probably said motor because I’m not technical. Still not sure what the difference is.

I can’t post a video of the squealing because it’s at the shop. It’s any turn, not just full lock. Left and right. Both sides, sounds like just from the rear.

 

[JCERRN]

I can’t post a video of the squealing because it’s at the shop. It’s any turn, not just full lock. Left and right. Both sides, sounds like just from the rear.

Hmmm hope they can figure it out for you. Mine has been in service for the last 21 days so trust me i know your pain.

 

[mongo]

So, I dropped off my truck at a Tesla service center today so they can address my leaking tonneau cover and was given a loaner cybertruck. This is the second loaner cybertruck I’ve been given during service appointments.

I’ve had my truck in twice now for issues related to excessive drive motor noise, and loud squealing when I turn at low speed. Neither of the two loaners I’ve had make near the same noises that my truck makes. But in each case I was told that every cybertruck makes those noises and there’s nothing they can do about it. That is clearly BS because neither of the loaners I’ve gotten make the same kinds of noises. What in the world do I need to do to get them to actually address the issues instead of just telling me that it’s normal? I feel like they’re just leaning on the fact that because it’s an electric truck, they can just say that the noises are normal and everyone will go along with it instead of going ahead and fixing it.

Does the truck decelerate when you turn? Wondering if the differential is partly locked.
You have an AWD so it's not the front motor bias of Beast issue.
Could try off road mode in 100% front mode and 100% rear to see it it's linked to a specific drive unit.

 

[affinity]

This is well known issue from very early foundation builds.

You should feel some vibration also on your footwell area. Tesla should replace the front drive unit to resolve this issue.

 

[daveog]

This is well known issue from very early foundation builds.

You should feel some vibration also on your footwell area. Tesla should replace the front drive unit to resolve this issue.

I assume you’re referring to the grinding noise. The service manager last time told me he could replace the drive unit but it might be even louder since it’s a “normal” noise. Seems like if it were normal, they would all make it. I don’t get why they are so averse to replacing things.

 

[affinity]

I assume you’re referring to the grinding noise. The service manager last time told me he could replace the drive unit but it might be even louder since it’s a “normal” noise. Seems like if it were normal, they would all make it. I don’t get why they are so averse to replacing things.

It's not grinding noise. Just little louder drive unit noise (like you're literally driving a tank).

I'm trying to find a thread for you.

 

[affinity]

I assume you’re referring to the grinding noise. The service manager last time told me he could replace the drive unit but it might be even louder since it’s a “normal” noise. Seems like if it were normal, they would all make it. I don’t get why they are so averse to replacing things.

I can't find a specific thread for it but it seems like the same issue as below.

https://www.cybertruckownersclub.co...k-cabin-noise-while-driving.30390/post-540916

 

[daveog]

I can't find a specific thread for it but it seems like the same issue as below.

https://www.cybertruckownersclub.co...k-cabin-noise-while-driving.30390/post-540916

Hard to say, there’s everything from wind noise, to a/c noise, to bearing noise. I could see where it could sound like a bearing though.

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