Why I canceled my Cyberbeast order

[no%X#XMVk65v#cq]

I always say the experience is like buying a car from the cable company. People who believe that direct to consumer is better than the franchise model have never dealt with tesla sales or service.

Sponsored

 

[zoepup]

1) Hardware uncertainty
Recent trends make it feel like a major hardware shift is around the corner. Elon recently said AI5/HW5 is ready, FSD is no longer being sold outright

2) Sales experience killed my confidence
Dealing with Tesla sales was honestly frustrating. Hours on hold with automated systems, undertrained reps, conflicting answers, dropped calls — it just didn’t inspire confidence.

3) Final straw: conflicting info from Tesla itself
Today a Tesla manager told me over the phone that a Model S/X yoke could be installed in the Cybertruck before delivery. She told me to confirm with my local delivery advisor.

At the end of the day only you can make your decision and you need to be comfortable with it. It sounds like you made the right decision for you at this moment.

All our needs and experiences are different:

1) HW4 vs HW5 is not important to me. If I always thought what was coming next, I would never buy any technology. Note I am leasing my CT but that is more due to the deal.
2) I have had very positive experience with Tesla sales and service on two purchases. In fact, they were equal or better than other luxury cars I bought. Due to these forums, I expected the worse. During the sales process, when I had very specific questions regarding financing/leasing, my local service center had my on the phone with a sales rep to review the same day. Everything aligned as he said when I took delivery.
3) That is a very specific question and I'm not sure many service centers of other cars would be able to confidently answer that

 

[Cybertruck2024]

Unlike most of the people on this forum, I think waiting for HW5 is a good option. My rule of thumb with a new phone is I would only buy it during the first 6 months on the market, after that I will wait for the new model in 6 months. As Tesla vehicles are as much computers as they are vehicles, I would use the same rationale buying them. Based on the 3.5-4 year cycle, I probably will stick to Teslas within the first 2 years of new hardware. HW3 vehicles are noticeably worse at this point, and that is how HW4 will be in a year. I got my Beast two years ago when HW4 was new, that was the time to do it. Now 2027 isn't that far away, and you will end up having the best truck of anyone on the forum when it is delivered.

If you are going HW4, go used once HW5 comes out, since that will make the price dip into that 50% range you are looking for. I am following the same approach to purchase a Model S Plaid used, since HW5 on that vehicle will never come, I keep watching used prices and they are getting close to that 50%.

With that said, you should absolutely buy a Beast when either HW5 comes out or you get near 50% used. It is a great vehicle and the only trim I would consider. Once you have a HW5 Beast, you will have the ultimate vehicle, and everyone else will be jealous.

 

[Sposborn]

Haven’t had experiences like that personally over 8 years driving Teslas, however can’t blame you at all. Hopefully you get what you need eventually, if you have questions ever about scenarios like free supercharging transfer and/or yoke install or anything really DM me at any time please. The answer to both is no, the rep cancelling your order makes no sense, when I went through with my cancellation after buying used I had to confirm cancellation over email before they would do it. Sorry for the experience, and also really sorry to see you were one of the Model Y extreme price period folks, that sucks.

 

[no%X#XMVk65v#cq]

3) That is a very specific question and I'm not sure many service centers of other cars would be able to confidently answer that

Exactly. Imagine ordering an F150 but wanting the dealer to install a steering wheel from a Navigator before delivery. No one would accommodate this.

 

[CyberSav]

I think you made a very wise and smart choice. Good for you. Not an easy decision to make.

 

[gooshjkc]

Trust me, if I kept on waiting for the next best thing to happen I would still be in my 1995 Honda Accord and have a Motorola flip phone. Sometimes, you just have to pull the plug and go for it. For the longest time, the best vehicle I ever had was my 1995 Honda Accord. It never broke down. No matter what I or the road threw at it. After a 120K, I finally got rid of it. After that, I bought and drove well over 20 different cars. None came close to my Honda. I had Porsches, Mercs, Bemers, Caddy, Acuras, Teslas, Lucid, Kias, Genesis, and Hyundai. Until now. My CTB is by far the best vehicle. When I’m done with this vehicle I hope Tesla will bring out something far more better. IMO, go for it.

 

[Cybertruck2024]

Trust me, if I kept on waiting for the next best thing to happen I would still be in my 1995 Honda Accord and have a Motorola flip phone. Sometimes, you just have to pull the plug and go for it. For the longest time, the best vehicle I ever had was my 1995 Honda Accord. It never broke down. No matter what I or the road threw at it. After a 120K, I finally got rid of it. After that, I bought and drove well over 20 different cars. None came close to my Honda. I had Porsches, Mercs, Bemers, Caddy, Acuras, Teslas, Lucid, Kias, Genesis, and Hyundai. Until now. My CTB is by far the best vehicle. When I’m done with this vehicle I hope Tesla will bring out something far more better. IMO, go for it.

This just isn't sound advice though. Imagine paying full MSRP for a Tesla just before the better hardware comes out? It is a bad idea. Other manufacturers have model years and you can get substantial discounts buying last year's model when the new model comes out. That is because last year's model immediately depreciates. Same thing happens with Teslas on the depreciation side, but you don't get the discount on the purchase like with other manufacturers. I would have a hard time considering a HW3 vehicle today if it was 80% off, there just isn't any reason to buy old tech from a tech company.

We have smartphones on wheels. I always wondered what lunatics were buying a full priced iPhone say 11 months after it came out, when the same price will get you something 50% better in 1 month. Even if my phone broke and I had an emergency situation where I needed to buy a new phone, I would rather get a $80 burner phone for a month and then buy the new phone.

HW5 will be a substantial leap, just like HW4 was. We now are on year 3 of HW4, which is ancient in the tech world. HW5 is coming in a year, it will blow away what we are using now, why would you not wait?

 

[Gaximus]

As for number 3, not that it matters now, but I'm driving a Model X loaner while I'm getting some warranty work done, and it has the Yoke. I always thought it was cool, but after driving the with squircle, The Yoke feels awful. it gets in the way. It's too wide. The non-steer by wire was a lot to do with it. I had a Model S before, and driving this, much newer Model X just feels so old and archaic compared to the CT.

I always have a "next" car in mind, my goal for what I want to upgrade to, and be excited about to work toward. But this is my 23rd vehicle and I'm sad that I can't think of a replacement, even with a "money is no option" mindset. I'll probably get a 63-65 Stingray at some point, but that's not a daily driver car, and I'm not even excited about it anymore.

 

[HunterMt8]

I have a 2024 CB with FSD and not one issue and never experience the customer service in your post. Mt. Kisco NY is really good service.

 

[gooshjkc]

This just isn't sound advice though. Imagine paying full MSRP for a Tesla just before the better hardware comes out? It is a bad idea. Other manufacturers have model years and you can get substantial discounts buying last year's model when the new model comes out. That is because last year's model immediately depreciates. Same thing happens with Teslas on the depreciation side, but you don't get the discount on the purchase like with other manufacturers. I would have a hard time considering a HW3 vehicle today if it was 80% off, there just isn't any reason to buy old tech from a tech company.

We have smartphones on wheels. I always wondered what lunatics were buying a full priced iPhone say 11 months after it came out, when the same price will get you something 50% better in 1 month. Even if my phone broke and I had an emergency situation where I needed to buy a new phone, I would rather get a $80 burner phone for a month and then buy the new phone.

HW5 will be a substantial leap, just like HW4 was. We now are on year 3 of HW4, which is ancient in the tech world. HW5 is coming in a year, it will blow away what we are using now, why would you not wait?

Not saying you’re wrong. You have a lot of points that are right. However, neither you nor I know when the HW5 is going to come out. In Tesla‘s fashion that can be one year to two or even longer. As one person wrote in this post, Tesla will most likely reserve the HW5 for CyberCab(CyberTaxi) before releasing it to the other vehicles let alone the CyberTruck. Tech and car companies are creature of habit. Everyone knows when the next greatest tech is going to come out. That doesn’t apply to Tesla. I’m just saying if this person wants to get the CyberTruck get it now or he might wait for a while. Of course, I can be completely wrong and they come out with the HW5 next month. Honestly, I think Tesla does this on purpose. So, customers keep on buying their vehicles without knowing when the next best thing is coming.

 

[BeFamousVideo]

Or you could settle for a Dual Motor, like I did There is not much of a difference, in reality.. Yes, it has a higher top speed, but I don't find I can drive or accelerate that fast, in many real world situations. The Dual Motor is about $80K new now, maybe $20-30K more than waiting a year or 2 for a used Cyberbeast, and you get 2 more years of enjoying it

It's not about the top speed for me. The beast is about zero to 60 in 2.5 sec. Something few people ever get to experience. I drive in beast mode all the time now. It shouldn't be possible with a 7,000lb truck. Although I don't race Ferrari's or Lamborghini etc. I know I could. The beast is a bargain with no comparison.

 

[Cybertruck2024]

Not saying you’re wrong. You have a lot of points that are right. However, neither you nor I know when the HW5 is going to come out. In Tesla‘s fashion that can be one year to two or even longer. As one person wrote in this post, Tesla will most likely reserve the HW5 for CyberCab(CyberTaxi) before releasing it to the other vehicles let alone the CyberTruck. Tech and car companies are creature of habit. Everyone knows when the next greatest tech is going to come out. That doesn’t apply to Tesla. I’m just saying if this person wants to get the CyberTruck get it now or he might wait for a while. Of course, I can be completely wrong and they come out with the HW5 next month. Honestly, I think Tesla does this on purpose. So, customers keep on buying their vehicles without knowing when the next best thing is coming.

Fair points for sure. I am assuming HW5 is in CT early next year, but absolutely could be later than that. If it ends up being end of 2027, not start of 2027, that is a heck of a long wait.

 

[freddms]

If you are waiting for tech, you will never buy a Tesla.

They move fast and furious with updates. For me, the CT was what I needed/wanted at the time and after 33,000 miles it's been the best, cheapest truck I have ever owned.

Amazingly I was assuming tires would be replaced at 25K miles - heavy truck. I'm going to get 35,000-40,000 miles - same as any other truck. ZERO maintenance cost - which for a truck is amazing.

On customer service. I agree with you, it's not easy dealing with the sales force, especially if you are up-to-date on Tesla's. I can only imagine the tech/sales force at Tesla trying to keep up with all the changes! Tough. I will take the fast pace over 'process' based customer service of a traditional car dealer stuck in the 90's.

 

[BeFamousVideo]

A long term plan started more than 10 years ago to switch to autonomous vehicles. This tech is a major market disruption.
Currently we buy or lease vehicles and drive them only 5% of the time. They are literally parked 95% of the time. The autonomous tech flips this business model upside-down. When cars are only parked to be cleaned or fueled. The world won't need more then 2 car companies. Tesla is positioning itself to be one of those companies. Other legacy car makers have now backed off building EVs. They may see the writing on the wall. They don't have electric, OTA updates or autonomous tech.
I'm glad I have a truck that drives itself, can work as an autonomous truck hauling stuff without anyone in the cab. This is why Cybertruck will be around longer than other vehicles. I already use FSD more than 50% of my driving. The truck now drives better than I do.

Sponsored