DSmile
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- #1
I wanted to start a discussion for Cybertruck owners whose vehicles have been placed on hold at delivery centers before delivery.
1. Current Updates
In my case, this is not just a general delivery delay. I have already visited the Riverside Delivery Center multiple times, and I was able to see my Cybertruck sitting in the parking lot. From what I have been told, the current confirmed issue is related to the battery, and the truck needs a battery related replacement before it can be released for delivery. However, my order is still in the processing stage, and the delivery center has not been able to provide a confirmed pickup date or a clear timeline.This is the part that I think Tesla needs to handle better. If a vehicle has already arrived at the delivery center and the customer has been waiting for delivery, Tesla should provide a clear written issue report explaining what the problem is, what part needs to be replaced, whether the issue affects safety or long term reliability, and what the expected repair timeline is.Customers who ordered these trucks should not have to repeatedly visit the delivery center just to understand what is happening. At minimum, Tesla should give affected owners clear communication, documentation, and support while the vehicle is being held.
2. How to Ask Tesla for Help
Owners may be able to request a loaner vehicle from the delivery center. If approved, Tesla may provide a temporary vehicle and key card until the Cybertruck is ready for delivery.
3. Compensation or Customer Support Discussion
I think affected owners should discuss what kind of support would be fair in this situation.
Based on what I have been told so far, Tesla may offer goodwill support such as one month of basic free Supercharging and three months of free FSD. However, I am not sure if this applies to every affected owner or depends on the delivery center and the specific issue.
While this support is appreciated, many owners have already spent time visiting the delivery center, adjusting schedules, arranging insurance, financing, transportation, or trade in plans. More importantly, if a new Cybertruck needs a battery related replacement before delivery, owners should be able to ask Tesla for clear repair documentation and reassurance that the vehicle’s warranty, reliability, and value will not be affected.
I think the main question is:
What would be a fair and acceptable solution for owners whose Cybertrucks were delayed because of a required repair or replacement before delivery?
For other owners in the same situation:
Were you offered free Supercharging, FSD, or any other support?
Did Tesla provide repair documentation?
Would you accept delivery after the replacement?
What kind of compensation or goodwill support do you think is reasonable?
I wish we can pick up the cybertruck ASAP.
-------JIM
1. Current Updates
In my case, this is not just a general delivery delay. I have already visited the Riverside Delivery Center multiple times, and I was able to see my Cybertruck sitting in the parking lot. From what I have been told, the current confirmed issue is related to the battery, and the truck needs a battery related replacement before it can be released for delivery. However, my order is still in the processing stage, and the delivery center has not been able to provide a confirmed pickup date or a clear timeline.This is the part that I think Tesla needs to handle better. If a vehicle has already arrived at the delivery center and the customer has been waiting for delivery, Tesla should provide a clear written issue report explaining what the problem is, what part needs to be replaced, whether the issue affects safety or long term reliability, and what the expected repair timeline is.Customers who ordered these trucks should not have to repeatedly visit the delivery center just to understand what is happening. At minimum, Tesla should give affected owners clear communication, documentation, and support while the vehicle is being held.
2. How to Ask Tesla for Help
Owners may be able to request a loaner vehicle from the delivery center. If approved, Tesla may provide a temporary vehicle and key card until the Cybertruck is ready for delivery.
3. Compensation or Customer Support Discussion
I think affected owners should discuss what kind of support would be fair in this situation.
Based on what I have been told so far, Tesla may offer goodwill support such as one month of basic free Supercharging and three months of free FSD. However, I am not sure if this applies to every affected owner or depends on the delivery center and the specific issue.
While this support is appreciated, many owners have already spent time visiting the delivery center, adjusting schedules, arranging insurance, financing, transportation, or trade in plans. More importantly, if a new Cybertruck needs a battery related replacement before delivery, owners should be able to ask Tesla for clear repair documentation and reassurance that the vehicle’s warranty, reliability, and value will not be affected.
I think the main question is:
What would be a fair and acceptable solution for owners whose Cybertrucks were delayed because of a required repair or replacement before delivery?
For other owners in the same situation:
Were you offered free Supercharging, FSD, or any other support?
Did Tesla provide repair documentation?
Would you accept delivery after the replacement?
What kind of compensation or goodwill support do you think is reasonable?
I wish we can pick up the cybertruck ASAP.
-------JIM
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