Did service take my truck for a joy ride?

[TECH49]

Looking for thoughts about this.

I took my truck in for service Tuesday after Memorial day about noon. It was a quick fix as they only had to pop off the right rear wheel fender liner and fix a misplaced attachment pin. 5 minutes.

I charged it to 90 percent the night before and it's 33 miles there. I picked it up the next day about noon. Drove it back to my office then home. 33 + 7 miles.

The math:
285 miles of charge
-33
-33
- 7
---
212 minus whatever they used and phantom drain

When I got home I had 82 miles of range, so I'm missing 130-ish miles of range.

More...

The next day after I backed out of my garage, I noticed mud on the floor under the back bumper. I have never driven it in the mud. This is odd because there's no mud on the tires or wheel wells. My thought was maybe they backed up into mud? Or, it was taken for a ride and sprayed off, but this spot was missed. Looking for ideas here.

More..

Two days ago I noticed the left rear plastic piece that's like a splash guard in front of the wheel well is missing. It's not immediately apparent it's missing. Apparently knocked off. I've never been close to anything that could have done that, like a curb.

I'm really at a loss to explain this or know what to do about it. I asked Tesla service for my mileage on drop off but it's crickets.

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[CKLenYLA]

You can't go state of charge. You need to go by mileage. What was the mileage before and after? You'll need to submit a ticket anyway for the missing mud flap.

 

[Mini2nut]

This is why I have always taken a time stamped photo of the odometer before dropping off my cars for service.

 

[Fodderof4]

check the dash cam footage…

 

[Fodderof4]

Service center location?

I tend to doubt it was an employee but I could see the key left in the car by accident after moving out of the garage and some rando taking it for a spin…

sad to hear

 

[Outdoors]

Dashcam is off when in service mode at service center. Miles or it didn't happen. SOC is not relevant in a case like this.

 

[edc]

Yikes.. this looks like it went off road.. And the rear fairings are removed which is interesting because those bad boys are NOT easy to remove.
Is it possible it rained in your area from before? Could have been mud on the road.

However the biggest and weirdest part is those rear fairings are gone. NO way you missed that at delivery.

You for sure should go back and talk to a supervisor. See who worked on your car and exactly what they did. In the end.. its mud.. and it IS possible your fairing could have randomly flown off and not have been tightened securely so don't blame anyone just yet.

 

[TECH49]

Thanks to everybody.

Recoding my mileage didn't occur to me, though now I see it would have helped sort this out. I texted service for the drop off mileage but haven't heard back. I'll learn from this experience. Tesla, unlike traditional dealers isn't nearly as transparent with service tickets.

It has rained so much here in Dallas / Fort Worth the streets I've driven on are all quite clean. To go with this, the truck is mud free, other than under the bumper and on my garage floor where it dropped.

I guess I'll go over there (Plano service) tomorrow and see how this goes. I guess worst case, I learn and have to replace the missing part and fasteners. It is just the left side.

 

[rlhamil]

Dashcam is off when in service mode at service center. Miles or it didn't happen. SOC is not relevant in a case like this.

Mud and missing flap are still odd. Physical evidence equals something happened. Doesn't have to be something peculiar, but if they didn't spot those things themselves, they were sloppy at the least.

 

[PeterOT]

In your Tesla app service history, don't you have an invoice showing mileage IN and mileage OUT? All of mine have that. I thought even with under warrantee service they still file an invoice even if no charge.

 

[Nobell32]

In your Tesla app service history, don't you have an invoice showing mileage IN and mileage OUT? All of mine have that. I thought even with under warrantee service they still file an invoice even if no charge.

Exactly. Check your invoice. It will list mileage in and out.

 

[TECH49]

You are both right and I'm wrong about that. Which makes me wonder why I've never hit the invoice link till just now. I think it's because our 3 Teslas they have barely ever been to a service center and never for something we had to pay for.

It would have been nice if tesla service had simply replied to my request with "please review your service invoice".

3 miles between in and out, btw. Not sure why it's more than 100 yards actually as it was parked in and out within a few spaces of the service door. Must be a couple times around the block at least, even when not necessary.

I'm still going over to discuss the mud, charge level and missing part.

Thanks for all the help.

 

[Crissa]

Well, three miles would be a loop between a couple of freeway exits?

-Crissa

 

[AlmostHuman]

Hope you are able to figure it out. Sucks to have doubts about a service center you may be using in the future. Where is that “flap“ missing from? I hear that it is easy to hit those things when in a low riding position.

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