Did service take my truck for a joy ride?

[HaulingAss]

You are both right and I'm wrong about that. Which makes me wonder why I've never hit the invoice link till just now. I think it's because our 3 Teslas they have barely ever been to a service center and never for something we had to pay for.

It would have been nice if tesla service had simply replied to my request with "please review your service invoice".

3 miles between in and out, btw. Not sure why it's more than 100 yards actually as it was parked in and out within a few spaces of the service door. Must be a couple times around the block at least, even when not necessary.

I'm still going over to discuss the mud, charge level and missing part.

Thanks for all the help.

3 miles is about the right distance for Tesla to have an overflow lot which might be dirt. Maybe they had to park it there to free up space at the Service Center.

In any case, 3 miles would not be much of a joyride! If an employee took it on even a short joyride, that would be grounds for immediate dismissal, and I would want to help facilitate that, but I see no substantial reason to think there might have been a joyride.

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[TECH49]

@Crissa: I think that would do it. This center is right by a tollway and it's a long block to go around the center. Maybe that's a standard thing. I'm going to ask if they have a record of mileage when I accepted it after service. This was the first time I haven't had to go inside to either drop it off or pick up a vehicle there.

@AlmostHuman: It's in front of the left rear wheel. I haven't been near anything that might have knocked it off. I feel pretty sure you'd also run that wheel over whatever would knock the piece off and it would have to be pretty jarring as it's not that low to the ground. I have medium height as my driving setting. Just saying I think you'd know it happened.

 

[TECH49]

3 miles is about the right distance for Tesla to have an overflow lot which might be dirt. Maybe they had to park it there to free up space at the Service Center.

In any case, 3 miles would not be much of a joyride! If an employee took it on even a short joyride, that would be grounds for immediate dismissal, and I would want to help facilitate that, but I see no substantial reason to think there might have been a joyride.

Yes, 3 miles wouldn't be. In my original post you can see my concern is there's 112 miles of range missing, of which the service ticket can explain only 3.

 

[Deleted member 17810]

Maybe they put cheap electricity in it and that's why the range is lower.


3 Miles is definitely enough for a joy ride though.


The CTs during initially production were shown to be filthy and covered in dirt, even through he trucking process. Maybe it's that and you didn't notice it the first time around.

 

[Aegeas]

Have a teenager in the house? Sounds like a joy ride with the key card.

 

[TECH49]

Have a teenager in the house? Sounds like a joy ride with the key card.

Ha, no, just me. My keycards aren't even set up yet. Reminder: set up key cards.

 

[TECH49]

Maybe they put cheap electricity in it and that's why the range is lower.


3 Miles is definitely enough for a joy ride though.


The CTs during initially production were shown to be filthy and covered in dirt, even through he trucking process. Maybe it's that and you didn't notice it the first time around.

Mine wasn't exactly clean, but I did passivate and detail it right after I got it, so I don't think it's that.

 

[TECH49]

This morning I reviewed my sentry cam clips and found they started working again after service put it back outside, but before I picked it up. There aren't many, but all of them show the truck parked in the same place over night. It doesn't show me arriving to pick it up though, so they aren't complete.

I think I'm going to chalk this up as a learning experience and do better recording my arrival and departure mileage and conditions.

Does anybody know how to order parts? I tried and got an error saying I wasn't permitted to access the catalog.

 

[Lasttoy]

Another guy had 30 miles added overnight. Always take pictures of milage.
They had my car 4 days. Said worked on it. I had screen shots of it parked outside for 4 days. They just lied.

 

[AlmostHuman]

@Crissa: I think that would do it. This center is right by a tollway and it's a long block to go around the center. Maybe that's a standard thing. I'm going to ask if they have a record of mileage when I accepted it after service. This was the first time I haven't had to go inside to either drop it off or pick up a vehicle there.

@AlmostHuman: It's in front of the left rear wheel. I haven't been near anything that might have knocked it off. I feel pretty sure you'd also run that wheel over whatever would knock the piece off and it would have to be pretty jarring as it's not that low to the ground. I have medium height as my driving setting. Just saying I think you'd know it happened.

Oh I agree I think you would know if you did it. I was kinda thinking maybe they want to turn the truck around I some side road area and hit a hole they didn’t see.
Hope they do you right.

 

[AlmostHuman]

I’d also suggest TeslaMate. It will record all trip data even in service mode.

 

[Mettalicron]

Yikes.. this looks like it went off road.. And the rear fairings are removed which is interesting because those bad boys are NOT easy to remove.
Is it possible it rained in your area from before? Could have been mud on the road.

However the biggest and weirdest part is those rear fairings are gone. NO way you missed that at delivery.

You for sure should go back and talk to a supervisor. See who worked on your car and exactly what they did. In the end.. its mud.. and it IS possible your fairing could have randomly flown off and not have been tightened securely so don't blame anyone just yet.

Hey just wanted let you know the rear fairings are actually much easier than you think. (I took mine off after busting them while offroad). Its 1 bolt under each plastic wheel arch, 1 or 2 clips off the bottom wheel liner, then iirc 6 bolts on the side panel and then just pull from underneath to unclip. Then just a few screws and clips to pull the fairing off. First side took me 25 minutes, second side 15 minutes.

would LOVE to see you try it and post a video

 

[Madaven818]

Looking for thoughts about this.

I took my truck in for service Tuesday after Memorial day about noon. It was a quick fix as they only had to pop off the right rear wheel fender liner and fix a misplaced attachment pin. 5 minutes.

I charged it to 90 percent the night before and it's 33 miles there. I picked it up the next day about noon. Drove it back to my office then home. 33 + 7 miles.

The math:
285 miles of charge
-33
-33
- 7
---
212 minus whatever they used and phantom drain

When I got home I had 82 miles of range, so I'm missing 130-ish miles of range.

More...

The next day after I backed out of my garage, I noticed mud on the floor under the back bumper. I have never driven it in the mud. This is odd because there's no mud on the tires or wheel wells. My thought was maybe they backed up into mud? Or, it was taken for a ride and sprayed off, but this spot was missed. Looking for ideas here.

More..

Two days ago I noticed the left rear plastic piece that's like a splash guard in front of the wheel well is missing. It's not immediately apparent it's missing. Apparently knocked off. I've never been close to anything that could have done that, like a curb.

I'm really at a loss to explain this or know what to do about it. I asked Tesla service for my mileage on drop off but it's crickets.

Get the ‘Tessie’ app. It feeds TONS of specific data on miles, charging, location… helps with my Turo car, it’ll help you too.
Oh, and you have to really push with Tesla service, but you can get them to cover the damage with persistence

 

[CyberGus]

Is the dirt an underneath orange? It’s probably “factory original” mud lol

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