No truck at delivery.

[Woodrick]

I'm sorry this is BS. Who wouldn't be irritated. Don't tell me to come get it, without looking at it once. It takes 5 seconds to see a busted windshield. They could have let him before showing up. They can take 2 or 3 minutes per CT as they come off the delivery truck to look for obvious issues.

Many people drive multiple hours, or take off of work to go pick up their vehicle. Don't say it's there and all ready if you haven't looked at it. If it is on an offsite lot, have someone go out there the day before and do a quick inspection of all the vehicles being scheduled for the next day. Aren't they supposed to clean and prep it before delivery?

I dare say that humans didn't initiate the messages. They were automated. And 99/100 times, there is not issue. This could have even been a case where it got busted by a vandal overnight. Or the prep crew had an accident preparing it.

It's BS you assuming that they did this to irritate you. I am quite sure that everyone in the facility would have rather fixed the problem beforehand than listening to your rant.

Stuff happens!

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[Woodrick]

I had a similar situation. My biggest pet peev was lack of transparency. I wasn't irritated or freaking out, but at the time I knew there was some unnecessary dishonesty. If they would have come straight to start I can understand crap happens, but in my case the story changed until they figured out what to say. In the end I think it ended up well but you quickly lose confidence in what you're getting. Tesla customer service and communication process needs a bar rescue episode. Just opinion and my experience.

People keep assuming that the employees know the details. They normally don't and they hate listening to people's rants. Regrettably, some have found that they can make up responses to shut the irate customer up. That allows them to move on to trying to please other customers. That's much more satisfying and allows them to sleep better!

 

[Woodrick]

I'm sorry this is BS. Who wouldn't be irritated. Don't tell me to come get it, without looking at it once. It takes 5 seconds to see a busted windshield. They could have let him before showing up. They can take 2 or 3 minutes per CT as they come off the delivery truck to look for obvious issues.

Many people drive multiple hours, or take off of work to go pick up their vehicle. Don't say it's there and all ready if you haven't looked at it. If it is on an offsite lot, have someone go out there the day before and do a quick inspection of all the vehicles being scheduled for the next day. Aren't they supposed to clean and prep it before delivery?

I think that Service Centers deliver well over 100 cars per day. At 3 minutes per vehicle, that's 6 hours a day, basically a full-time job.

And this person goes and checks each vehicle and may finds a problem rarely. That's a role that's aimed for the chopping block in most organizations. VERY little value added.

 

[nubbin77]

I dare say that humans didn't initiate the messages. They were automated. And 99/100 times, there is not issue. This could have even been a case where it got busted by a vandal overnight. Or the prep crew had an accident preparing it.

It's BS you assuming that they did this to irritate you. I am quite sure that everyone in the facility would have rather fixed the problem beforehand than listening to your rant.

Stuff happens!

I am not the OP. And it is obvious that you are the one doing all the assuming...
First of all, the OP gave no indication that he was mean, ranted, or did anything else at the SC other than be disappointed and ask a few questions to work around the issue. You are assuming he was a jerk about it (maybe he was maybe he wasn't).

No one implied that Tesla or anyone at the service center did anything intentionally. Of course it was just bad luck for him. But he's allowed to be irritated.

You are probably right about the chat bot, though. That makes sense as to why no one did a basic 30 second visual inspection.

 

[vinsk]

I dare say that humans didn't initiate the messages. They were automated. And 99/100 times, there is not issue. This could have even been a case where it got busted by a vandal overnight. Or the prep crew had an accident preparing it.

It's BS you assuming that they did this to irritate you. I am quite sure that everyone in the facility would have rather fixed the problem beforehand than listening to your rant.

Stuff happens!

You’re right, Stuff happens! What you do after is what matters! My SC personal and General Manager were very professional and kept me updated on what’s going on with the delay, a part needs to be fixed and kept me in loop. Mine was supposed to be delivered June 16th, got a last minute call from SC and delayed for now. Did I rant anywhere? No, bcos the GM sat down with me and explained that it was unfortunate and he’ll do his best to make it right! Just a quick 2 min chat is what any customer needs!

 

[HaulingAss]

Hey Troll, I'm complaining that Tesla lied, they blew up my phone...

OK, I can see you are a fun guy at a party.

Look I get it, things didn't go as expected, but it's hardly the end of the world. You have two choices, cancel your order or wait for them to have a Cybertruck in deliverable condition. Damage happens.

 

[Seribus]

People keep assuming that the employees know the details. They normally don't and they hate listening to people's rants. Regrettably, some have found that they can make up responses to shut the irate customer up. That allows them to move on to trying to please other customers. That's much more satisfying and allows them to sleep better!

I figured out that the right hand and left hand aren't tight at all. Possibly by design or survival. Manager was doing his best. I never ranted and was always kind. I wanted to understand. I wanted a happy ending. It was supposed to be a happy experience. I could easily see the place was struggling big time. In the end, I care about I, my truck and my purchase. Tesla makes enough money to fix the rest. Your right though, it doesn't help to rant, vent or complain on a forum but it do feel good... ?

 

[Lasttoy]

Can we establish a FACT?
Deliveries are a crap shoot. Some good, some horrible.
Where are you? Please post location.
Last week group in Jacksonville waited all day. Trucks arrived after dark. Dirty, nasty from train.
Guy said take it or leave it. And no juice in battery.

 

[nubbin77]

OK, I can see you are a fun guy at a party.

Look I get it, things didn't go as expected, but it's hardly the end of the world. You have two choices, cancel your order or wait for them to have a Cybertruck in deliverable condition. Damage happens.

I don't know what is true or not, but according to what he wrote, he does not have the choice to cancel his order.

 

[Pops]

Your right though, it doesn't help to rant, vent or complain on a forum but it do feel good... ?

I think it helps. Others see the info and can use it to make more informed decisions on which companies they want to do business with. I know I research most significant purchases before I make them. Reviews and forum posts help a lot!

 

[vinsk]

I don't know what is true or not, but according to what he wrote, he does not have the choice to cancel his order.

Yep.., that’s ridiculous! If the customer wants to cancel, it has to be done.

 

[HaulingAss]

I don't know what is true or not, but according to what he wrote, he does not have the choice to cancel his order.

Are you gullible? Because that's simply not possible. This isn't some third world country, of course he can cancel his order! The fact that the OP believed he couldn't either seems incredible to me. Either that, or people are a whole lot naiver than I thought.

 

[nubbin77]

Are you gullible? Because that's simply not possible. This isn't some third world country, of course he can cancel his order! The fact that the OP believed he couldn't either seems incredible to me. Either that, or people are a whole lot naiver than I thought.

Holy cow we are going down a super hypothetical rabbit hole with way to many assumptions.
I apologize, I should not have made that last comment.

No, of course he can cancel it. We have laws and legal precedent which establishes that.
I am referring to what HE SAID HE WAS TOLD. People at the dealership, store, service center all say whatever. It does not matter if what they said was true (or even if they said it). I was just pointing it out (again totally unnecessary for me to do so I again say I am sorry).

I am pretty sure the arguments going back and forth are petty and nitpicky. I only had one point:
Someone attacked him for being "irritated" and I said it was reasonable for him to be irritated.

That's all I wanted to convey.

I now step back because I should not have responded to your comment about having 2 choices. That was just a nitpicky comment to point out he said "he didn't have that choice". It was unnecessary.

 

[InsanelyOK]

Man, you'd think that someone with 9k shares ~$1.75m worth (at today's price) would get some satisfaction. First of all, I hope you are diversified! Second, I'm sorry that you had this really terrible experience but how do you invest that much money into a company, three cars in and not realize how terrible their customer service is especially at the end of a quarter rolling out a brand new product that is in early edition status with a recently announced recall and overused service departments nationwide...How did you NOT expect something to go wrong? To sell 1.75m worth of stock? Something in this story doesn't add up, I'm sorry.

 

[Leifmb]

Why won’t Tesla cancel your order if you haven’t taken delivery?

Exactly-if you haven't signed the final paperwork yet, at least. I never actually sign until I inspect the vehicle-JUST for that reason of discovering a no-go situation like that!

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