dorylee
Well-known member
- Joined
- Jan 24, 2024
- Threads
- 5
- Messages
- 60
- Reaction score
- 111
- Location
- San Francisco
- Vehicles
- Cybertruck FS AWD
- Thread starter
- #1
I unfortunately was hit by a DUI driver going in the wrong lane on April. 25 - while the truck only suffer minor exterior damage and still in drivable condition (damaged side mirror, no body damage at all), the steering rod was unfortunately bent. (see pictures attached)
On a normal truck, especially offroad trucks, bent steering rod happens quite often and is typically an easy job.
4/26: I sent my truck to San Francisco Service Center, I was told they cannot take my truck. They don't have the ability to fix any Cybertruck at the moment. Since it's a Saturday, I asked nicely if I could leave the truck there until Monday so I can figure out the process. I was told "I had to tow my truck back home and they absolutely do not have a spot for me there."
Ok, understood. Definitely not something normal dealers would do but I can work with that.
After some back and forth, I was told "you should tow your truck to San Jose Collision Center, they can take your truck even if it's a Saturday. "
I called a tow truck, waited 2 hours, paid $700 to get it towed. No one is at the collision center and I dropped the truck off in the parking lot.
4/29: It's Monday now, I called San Jose Collision Center. I was told I needed to make an appointment first in app and they cannot take my truck in right now. Different than what I was told on April 26 by the SF SC, but I guess I can work with that - I called a tow truck again, waited 2 hours, paid $700, towed the truck back to my place.
4/30: Managed to book an appointment for May 2 in app. San Jose Collision Center told me no way they can take my truck in as they need to order parts. I asked them: do you know what to order without inspecting the truck? And I got a firm answer: Yes, pictures are enough. They also moved my appointment to May 15.
5/1 - 5/14: Submitted photos and followed up on parts arrival. I was informed all parts will arrive on May 14 via chat.
5/14: I called a tow truck, paid $700, towed the truck to the collision center.
5/14-20: absolutely nothing happened other than my fully charged Cybertruck phantom drained its battery to below 15%
5/20: I was contacted by Tesla estimator and was told more parts are needed and no ETA upon inspection. Tesla, if you need inspection to know what parts to order, then why did you tell me otherwise on May 2 and moved my appointment?
5/22: I noticed the truck was driving on city roads up to 45 mph in app (I can only assume that steering rod has been fixed, otherwise you cannot drive it that fast). I asked if there's an ETA. I was told now it's being pushed to June 10.
Sorry for the venting post - definitely a lot of frustration. It's very sad already that my truck got hit by someone else at their fault, and I didn't complain at all about towing the truck everywhere out of pocket due to misinformation (I've already spents over $2000 on towing along, just to work with Tesla's appointment policy).
I always try to manage my expectation when it comes to situations like this but I truly feel Tesla service can do a better job for owners who are essentially their biggest supporters that paid well over 120k for the truck. Coincidentally I also had my land rover defender dropped off for a minor service repair at a "traditional" dealer (Redwood City Land Rover). They completed the repair in less than 2 days and much better responsiveness & communication. How ironic when everyone (including me in the past) thinks the Tesla service model is so much superior than traditional car dealerships, and then the reality shows you the exact opposite story.
Trying to describe my experience repairing the Cybertruck. Inconsistent message and poor communication that caused a lot of headache for me as an owner, as I try to plan out my rental cars, daily life etc.
On a normal truck, especially offroad trucks, bent steering rod happens quite often and is typically an easy job.
4/26: I sent my truck to San Francisco Service Center, I was told they cannot take my truck. They don't have the ability to fix any Cybertruck at the moment. Since it's a Saturday, I asked nicely if I could leave the truck there until Monday so I can figure out the process. I was told "I had to tow my truck back home and they absolutely do not have a spot for me there."
Ok, understood. Definitely not something normal dealers would do but I can work with that.
After some back and forth, I was told "you should tow your truck to San Jose Collision Center, they can take your truck even if it's a Saturday. "
I called a tow truck, waited 2 hours, paid $700 to get it towed. No one is at the collision center and I dropped the truck off in the parking lot.
4/29: It's Monday now, I called San Jose Collision Center. I was told I needed to make an appointment first in app and they cannot take my truck in right now. Different than what I was told on April 26 by the SF SC, but I guess I can work with that - I called a tow truck again, waited 2 hours, paid $700, towed the truck back to my place.
4/30: Managed to book an appointment for May 2 in app. San Jose Collision Center told me no way they can take my truck in as they need to order parts. I asked them: do you know what to order without inspecting the truck? And I got a firm answer: Yes, pictures are enough. They also moved my appointment to May 15.
5/1 - 5/14: Submitted photos and followed up on parts arrival. I was informed all parts will arrive on May 14 via chat.
5/14: I called a tow truck, paid $700, towed the truck to the collision center.
5/14-20: absolutely nothing happened other than my fully charged Cybertruck phantom drained its battery to below 15%
5/20: I was contacted by Tesla estimator and was told more parts are needed and no ETA upon inspection. Tesla, if you need inspection to know what parts to order, then why did you tell me otherwise on May 2 and moved my appointment?
5/22: I noticed the truck was driving on city roads up to 45 mph in app (I can only assume that steering rod has been fixed, otherwise you cannot drive it that fast). I asked if there's an ETA. I was told now it's being pushed to June 10.
Sorry for the venting post - definitely a lot of frustration. It's very sad already that my truck got hit by someone else at their fault, and I didn't complain at all about towing the truck everywhere out of pocket due to misinformation (I've already spents over $2000 on towing along, just to work with Tesla's appointment policy).
I always try to manage my expectation when it comes to situations like this but I truly feel Tesla service can do a better job for owners who are essentially their biggest supporters that paid well over 120k for the truck. Coincidentally I also had my land rover defender dropped off for a minor service repair at a "traditional" dealer (Redwood City Land Rover). They completed the repair in less than 2 days and much better responsiveness & communication. How ironic when everyone (including me in the past) thinks the Tesla service model is so much superior than traditional car dealerships, and then the reality shows you the exact opposite story.
Trying to describe my experience repairing the Cybertruck. Inconsistent message and poor communication that caused a lot of headache for me as an owner, as I try to plan out my rental cars, daily life etc.
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