Poor Service Center Experiences

[N800AN]

Brought my CT to the service center for the tonneau water management channel rework and updated phone charger in June. Advisor said they needed to get me in the queue so they told me to bring it back July 7th.

When I dropped it off they said it’ll be done by 7pm same day, at 6pm they said it’ll be 7pm Tuesday, at 6pm on Tuesday they said it’ll be 7pm Werdnesday.

They’ve had it in the parking lot since Monday at 8am, and just now told me they won’t touch it until next Friday. Why would they create a follow up appointment for Monday with no intention of even looking at the vehicle for two weeks? I’m mostly agitated by the fact that the service center has no secure lot, just an open parking lot with zero security or shelter from the elements.

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[Mini2nut]

Was a rental issued?

 

[Art138]

I don’t see the situation getting any better; with more cars being sold and limited expansion of SCs it is a crowded field. You might try other SCs in your area if that’s possible.

 

[DaBagBoy]

which SC?

 

[N800AN]

Was a rental issued?

Yes a very nice Model S... which honestly bothers me more.... Somewhere out there some poor owner is having way more trouble than me with their vehicle, and yet here I am driving around a loaner for several weeks, for what? A missing slat and some more passive cooling underneath the phone charger? Tbh, let me know you're slammed, I'll come back later. Don't overpromise on timelines and leave me out to dry.

I think I'll go back to one of the OG service centers in the area. It's a haul, but this is the second service center that's opened in the last 6 months, and the other one left my CT outside in an unsecured lot for over a week when I brought it in for some creaking from the center console.

 

[koolio]

Brought my CT to the service center for the tonneau water management channel rework and updated phone charger in June. Advisor said they needed to get me in the queue so they told me to bring it back July 7th.

When I dropped it off they said it’ll be done by 7pm same day, at 6pm they said it’ll be 7pm Tuesday, at 6pm on Tuesday they said it’ll be 7pm Werdnesday.

They’ve had it in the parking lot since Monday at 8am, and just now told me they won’t touch it until next Friday. Why would they create a follow up appointment for Monday with no intention of even looking at the vehicle for two weeks? I’m mostly agitated by the fact that the service center has no secure lot, just an open parking lot with zero security or shelter from the elements.

Yup! I've had almost this EXACT experience back in February (they only kept my truck for 2 days, though). Then, they tried to do the same crap when I went back in March so they could fix a repair they didn't do correctly in February. I asked the SA why do I have an 8am appt when they don't touch my truck until 1:30pm (and the service guys end their day at 4pm). The answer? The appointment isn't a guarantee they'll start working on the vehicle at that time. It just gets you added to the queue. It's ridiculous.

Now, what I do is: whatever my appointment time is, I try to arrive as early as possible.

Tesla really needs to fix this issue and fix it consistently across all service centers.

 

[N800AN]

Well, the squeaky wheel gets the oil. Got a little firm with the service center, and voila, work completed in under 6 hours.

Technician did a great job, and addressed all concerns. However I noticed the advisor said that they prioritized my vehicle to be next in line for “the CT Technician” which makes me think they probably only have one CT tech on shift. Must be teething issues from being such a new SC.

 

[koolio]

Well, the squeaky wheel gets the oil. Got a little firm with the service center, and voila, work completed in under 6 hours.

Technician did a great job, and addressed all concerns. However I noticed the advisor said that they prioritized my vehicle to be next in line for “the CT Technician” which makes me think they probably only have one CT tech on shift. Must be teething issues from being such a new SC.

The SC I go to has been around for several years, has about 18 lifts, and they only have 2 CT techs. So I don’t think most SCs will have a lot of them.

 

[REM]

Yes a very nice Model S... which honestly bothers me more.... Somewhere out there some poor owner is having way more trouble than me with their vehicle, and yet here I am driving around a loaner for several weeks, for what? A missing slat and some more passive cooling underneath the phone charger? Tbh, let me know you're slammed, I'll come back later. Don't overpromise on timelines and leave me out to dry.

I think I'll go back to one of the OG service centers in the area. It's a haul, but this is the second service center that's opened in the last 6 months, and the other one left my CT outside in an unsecured lot for over a week when I brought it in for some creaking from the center console.

I submitted feedback on how they leave vehicles in an insecure state after the service has completed. They need to fix it ASAP.

 

[REM]

Yup! I've had almost this EXACT experience back in February (they only kept my truck for 2 days, though). Then, they tried to do the same crap when I went back in March so they could fix a repair they didn't do correctly in February. I asked the SA why do I have an 8am appt when they don't touch my truck until 1:30pm (and the service guys end their day at 4pm). The answer? The appointment isn't a guarantee they'll start working on the vehicle at that time. It just gets you added to the queue. It's ridiculous.

Now, what I do is: whatever my appointment time is, I try to arrive as early as possible.

Tesla really needs to fix this issue and fix it consistently across all service centers.

To be fair, most people aren't aware that Tesla has a robust triage system. They want to account for being able to quickly swap a faulty charger port, for example. Which is a critical system. And will get priority over things that aren't.

The only thing they need now is higher scaling.

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