Your Service Center Experiences?

[bigmoose70]

Going in today to get my lightbar installed and I love my SC... For what it's worth it's the Rocklin location in Northern California and ive always had positive experiences. Ive been in 3 or 4 times with various vehicles and they've always helped set-up loaners, we're honest, and seemed to take care of th le car. Shoot my only gripe would have been whatever they washed the CT down with prepping it for delivery day lol caked on tire shine and dirty wash rags but that's the worst. Maybe I'll have another update after this visit. I'll make note of the PPF and see if there's anything that happens from folks being careless.

Is there a service center charge for the installation? I have a Cyberbeast and I don’t know if they’re confused or not but trying to charge me for the install.

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[Mikey67Tang]

Is there a service center charge for the installation? I have a Cyberbeast and I don’t know if they’re confused or not but trying to charge me for the install.

Nope! They definitely should not be charging you because it's included with Foundation Series Cyberbeasts. My quote and confirmation are both $0.00
Did they do your install yet? Maybe message them? The only thing I can think of is if you have a non-Foundation Cyberbeast and want the lightbar? Then again, I'd assume they'd just cancel the appointment altogether since the lightbars aren't "for sale" yet. ?‍ Nonetheless, I dont think I've heard about anyone else getting charged

 

[Alto]

I'd like everyone here that owns a cybertruck to share your experience with the service center.
so, we can have a more balanced view of the SC.

Because mine has not been what I expected for a high-end class vehicle.
where do I start, I have had my truck for 2.5 months and I have been to the SC 5 times going on 6
I'll try and make it brief but it's going to be long with 5 visits. To explain all 5 times and how they have come out short of what they said was done or going to do.

visit 1) It all started with the cargo divider. when i got mine delivered along with 3 storage bins.
I knew that I would need the divider to keep the bins from sliding around.
After some time messing around with It. It did not fit the track.
my divider was taller than the height of the track. and I had read that this was a common issue.
But some owners were complaining that the SC will just try and force it into the track. others had said Tesla just sent the new one to them without asking for it.
I didn't want this to happen (forcing) with my truck. I scheduled a SC visit and mentioned that to them. about forcing it because I don't want to take time off work for this kind of repair or pretend repair. In that case I could just do that myself I don't need a SC for that.
And they assured me that it would not happen, and my divider will work like it should after the repair. I didn't ask how the repair would be performed. and they sounded confident that it would be repaired. okay I added 2 other small things to the ticket to get it all done with one trip they had no problem with that and had my truck overnight with no loner car.
next day they scheduled my pickup at closing time. I got there early they made me wait till 5pm.
Finally, they bring out my truck and tell me here you are sir all of your concerns have been resolved. again, they sounded confident about the service, and it was closing time, so I didn't check the work before leaving.
I get home and to my surprise the divider problem is exactly the same still. And now i have more marks and scratches on the divider and on the truck around the cargo area. So, I'm like fuck I knew they would do this I asked them not to do it this way. And they did it anyway.
Right away I reach out and tell them the problem still exists. visit 2) they apologize and tell me I have to bring it in again but this time I will get a loner car.
So now I want to know how they will fix it after trying and lying to me about it. again, they assure me that there is another way to fix it by loosening the screws on the track and lifting the track up. Okay I buy the story and sure enough they pull the same trick on me.
okay here you are sir all of your concerns have been resolved. I think I'm not falling for that again, I jump up into the bed and I can see right away somethings not right. moving the tracks did nothing and they did more forcing and bending the little wings on the divider and even breaking one of them so it no longer retracks and stays engaged making it hard to remove the divider. so, I tell them hay looks like the repair did nothing it's still the same but now it's worse because its broke. they are treating me like I was lying needed photos of the broken divider. they say let me see what we can do now. I tell them that there is a new version that address this issue and why don't they just get the new one for me. He said I have to check that out for you I'll get back to you on that. But he never confirmed or denied that there is a new one.
Visit 3) Wasted trip when I realized that I'm missing the Cerberus logo on the tailgate, so they schedule me more than a month out. I tell them don't forget about my divider it still not fixed. He told me I talked to my manager about that, what we can do is reimburse you with a check and you can buy the new one yourself. a month go's by and I come in for the appointment on time. the tech comes out to talk to me. and asks me why I'm back I tell him for a new tailgate.
He said OK let me go check the tailgates that we have on hand because some have damage from transportation and the protective film has caused stains. he comes back and said yes sorry we don't have a tailgate for you. we will have to reschedule you. I'm already thinking where the breakdown is here. Because they had a month to get a good one and that didn't happen. who is responsible for informing me not to waste my day on an unnecessary visit. but no not even a curtesy call. I have to come in so they can tell me they don't have the part ridiculous.
visit 4.a) so they rescheduled me for next Friday early 9 am they tell me it should be ready at 5pm. I add a few things to the ticket like 4.b) a broken mud flap for which I had to buy the part myself and bring it to the SC so they can install it for me. I only needed 1 but I had to buy all 4. 4.c) I had been telling them that the edges on my truck are razor sharp in some places, but they had not done anything about it yet, so they agreed to address that issue. 4.d) I had a fault on one of the camera images quality or dirty lenses inside under the windshield. 4.e) the cargo divider has not been resolved he told me about a bank check, but I still haven't seen one. so its Friday and time is almost up about 2pm I check the app, and it shows no progress, So I send a msg to get an update they say I have to check I'll call you back. Around 3pm he said they are working on it but will need more time till tomorrow at 5pm. but the app only showed that the tire pressure check is the only thing that had been done. and that's a phony item because the truck does that on its own, they put this on the list every time i come in. Saturday no one is answering my mgs and its almost 5pm still the only progress reported was the tire pressure check. I decide to do the pickup as planed fully expecting to return empty handed. I arrive at 4:30pm. They say your truck is almost ready. I'm standing there and I see my truck roll by from one side of the shop to the other side with what looks like my old tailgate and about 10 mins latter I see it roll by again, back to the other side this time with a tailgate that still had protective film. ( ill bet that its the same tailgate they had on hand last time) and decided to do a little refinishing. must be a hard job it took all but 15mins to complete. About 15mins after that they bring it back out by this time, they are literally rolling down the doors and turning out the lights to close up. They push me out the door sort of speak I looked at the tailgate and I can see that it clearly has the logo. but no time to check anything else. I get home and of course nothing else was done. Which means that they didn't start on my truck until I was there to pick it up! that's when the work started. and they had it for 2 full days the actual work they performed was less than 30 mins. If I had I not showed up Saturday, they would have had it 2 more days maybe more. not only did they not install the mudflap they kept all 4 of the new ones. visit 5) I was scheduled for today; I didn't go today. My fault I'll explain but turns out it was a good thing because I would have wasted my time again. They don't have the parts I need once again. The reason I know this is because someone from tesla called me due to a mistake I made in the app. when looking at the work order for today a couple days ago I noticed that the only thing on it was the mud flap. so, I added the other things that still have not been resolved like the cargo divider and a new issue I found that they broke and said nothing about in my bed the upper side panel driver-side had been broken when trying to make the divider fit. like they just grabbed it and yanked it off braking 3 clip mounts along the bottom edge of it. after making the change I accidentally changed the SC location. I could not undo the change and no one to call about it. so yesterday I got a call from someone at that SC to verify the new appointment I told her it was a mistake, but I could not undo it. she told me no problem I'll put it back for you. so, she calls my SC and they had to give me another date because they have not received the parts anyway. Visit 6) is on Dec.4.

It started with the guy at the very top. I placed my order on the evening of the Cybertruck’s introduction. On the day my truck was delivered, I still hadn’t had the opportunity to see one, touch one or drive one. Unapologetically it was significantly different from what I placed my deposit on. The manipulative dialog, in my experience has extended through all facets of my ownership experience. What is said there can not be relied upon. Now, after 6 recalls, the 7th will necessitate extensive disassembly at a service center to remove both front and rear motors for inverter replacement. It’s my opinion that such extensive repair depreciates the vehicle the same way a collision does. I would not choose to purchase a vehicle retrofitted in the field to this extent.

 

[Bill W.]

I've only needed Tesla service twice, both times for my M3. First time was a mobile visit to install/program the Homelink module. Second time was to replace two high-pressure valves in the heat pump (received a warning on the display). The service center in Wilmington, DE was great to deal with, fixed the car properly, and returned it to me clean and free from damage.

 

[ARMANDO PADILLA]

Going in today to get my lightbar installed and I love my SC... For what it's worth it's the Rocklin location in Northern California and ive always had positive experiences. Ive been in 3 or 4 times with various vehicles and they've always helped set-up loaners, we're honest, and seemed to take care of th le car. Shoot my only gripe would have been whatever they washed the CT down with prepping it for delivery day lol caked on tire shine and dirty wash rags but that's the worst. Maybe I'll have another update after this visit. I'll make note of the PPF and see if there's anything that happens from folks being careless.

Wait your telling me that they even wash your CT after service! wow, you see that's the kind of service I was expecting. But I know for sure my SC will not wash or clean anything I've sort of gotten used to getting it back dirtier than it was. They don't even put down that paper over the mats.
or steering wheel/yoke shower cap thing they put on it. I have not noticed any sort of protection from dirty hands or feet.
About the light bar, how did you get yours?
do you have to ask them?
I was told when I took delivery of my truck that I would get it in the mail. that was almost 3 months ago.

 

[Mikey67Tang]

Wait your telling me that they even wash your CT after service! wow, you see that's the kind of service I was expecting. But I know for sure my SC will not wash or clean anything I've sort of gotten used to getting it back dirtier than it was. They don't even put down that paper over the mats.
or steering wheel/yoke shower cap thing they put on it. I have not noticed any sort of protection from dirty hands or feet.
About the light bar, how did you get yours?
do you have to ask them?
I was told when I took delivery of my truck that I would get it in the mail. that was almost 3 months ago.

Yeah it seems like there's LOTS of issues across SC and as much as I would love to say issues can be similar to what you'd experience at a restaurant where "it's all who you interact with" that's not always the case and as far as I'm concerned, this has nothing to do with how much $$$ you spend on a vehicle - ALL service should be respectful towards property that isn't theirs. Perhaps more established SC where they've had feedback, more training, etc. gives better service these days? I dunno - I digress.
The lightbar.................... I feel tricked!
I have no room to talk because there's many folks that took delivery before me and still don't have it but I figured I'd press my luck and schedule a service asking about the lightbar and wheel covers. We all got the initial email that "we'll send an email when they're ready" but ...... crickets - My appointment was approved and they added "torque rear drive units" and "install flat flex cable guide" along with "clean front-facing camera (which made me LOL).
I never received an email for my wheel covers until after I set up this appointment.
I get there today and they tell me they unfortunately do not have the light bars ready and will let me know.
SO - I continue to wonder how automated these emails are. I'm happy to wait for these things and made the purchase knowing full well the wheel covers were recalled and the lightbar said "end 2024" buttttt when I (like many) see new trucks being delivered with wheel covers when we were promised them, it's hard not to be like WTF - where's the email?
That said - all of THIS seems like a Tesla thing and not a specific SC experience. All that to say is they have the truck for a day for a few things, wheel covers, but no lightbar - I tried.

 

[WHIZZARD OF OZ]

I'd like everyone here that owns a cybertruck to share your experience with the service center.
so, we can have a more balanced view of the SC.

Because mine has not been what I expected for a high-end class vehicle.
where do I start, I have had my truck for 2.5 months and I have been to the SC 5 times going on 6
I'll try and make it brief but it's going to be long with 5 visits. To explain all 5 times and how they have come out short of what they said was done or going to do.

visit 1) It all started with the cargo divider. when i got mine delivered along with 3 storage bins.
I knew that I would need the divider to keep the bins from sliding around.
After some time messing around with It. It did not fit the track.
my divider was taller than the height of the track. and I had read that this was a common issue.
But some owners were complaining that the SC will just try and force it into the track. others had said Tesla just sent the new one to them without asking for it.
I didn't want this to happen (forcing) with my truck. I scheduled a SC visit and mentioned that to them. about forcing it because I don't want to take time off work for this kind of repair or pretend repair. In that case I could just do that myself I don't need a SC for that.
And they assured me that it would not happen, and my divider will work like it should after the repair. I didn't ask how the repair would be performed. and they sounded confident that it would be repaired. okay I added 2 other small things to the ticket to get it all done with one trip they had no problem with that and had my truck overnight with no loner car.
next day they scheduled my pickup at closing time. I got there early they made me wait till 5pm.
Finally, they bring out my truck and tell me here you are sir all of your concerns have been resolved. again, they sounded confident about the service, and it was closing time, so I didn't check the work before leaving.
I get home and to my surprise the divider problem is exactly the same still. And now i have more marks and scratches on the divider and on the truck around the cargo area. So, I'm like fuck I knew they would do this I asked them not to do it this way. And they did it anyway.
Right away I reach out and tell them the problem still exists. visit 2) they apologize and tell me I have to bring it in again but this time I will get a loner car.
So now I want to know how they will fix it after trying and lying to me about it. again, they assure me that there is another way to fix it by loosening the screws on the track and lifting the track up. Okay I buy the story and sure enough they pull the same trick on me.
okay here you are sir all of your concerns have been resolved. I think I'm not falling for that again, I jump up into the bed and I can see right away somethings not right. moving the tracks did nothing and they did more forcing and bending the little wings on the divider and even breaking one of them so it no longer retracks and stays engaged making it hard to remove the divider. so, I tell them hay looks like the repair did nothing it's still the same but now it's worse because its broke. they are treating me like I was lying needed photos of the broken divider. they say let me see what we can do now. I tell them that there is a new version that address this issue and why don't they just get the new one for me. He said I have to check that out for you I'll get back to you on that. But he never confirmed or denied that there is a new one.
Visit 3) Wasted trip when I realized that I'm missing the Cerberus logo on the tailgate, so they schedule me more than a month out. I tell them don't forget about my divider it still not fixed. He told me I talked to my manager about that, what we can do is reimburse you with a check and you can buy the new one yourself. a month go's by and I come in for the appointment on time. the tech comes out to talk to me. and asks me why I'm back I tell him for a new tailgate.
He said OK let me go check the tailgates that we have on hand because some have damage from transportation and the protective film has caused stains. he comes back and said yes sorry we don't have a tailgate for you. we will have to reschedule you. I'm already thinking where the breakdown is here. Because they had a month to get a good one and that didn't happen. who is responsible for informing me not to waste my day on an unnecessary visit. but no not even a curtesy call. I have to come in so they can tell me they don't have the part ridiculous.
visit 4.a) so they rescheduled me for next Friday early 9 am they tell me it should be ready at 5pm. I add a few things to the ticket like 4.b) a broken mud flap for which I had to buy the part myself and bring it to the SC so they can install it for me. I only needed 1 but I had to buy all 4. 4.c) I had been telling them that the edges on my truck are razor sharp in some places, but they had not done anything about it yet, so they agreed to address that issue. 4.d) I had a fault on one of the camera images quality or dirty lenses inside under the windshield. 4.e) the cargo divider has not been resolved he told me about a bank check, but I still haven't seen one. so its Friday and time is almost up about 2pm I check the app, and it shows no progress, So I send a msg to get an update they say I have to check I'll call you back. Around 3pm he said they are working on it but will need more time till tomorrow at 5pm. but the app only showed that the tire pressure check is the only thing that had been done. and that's a phony item because the truck does that on its own, they put this on the list every time i come in. Saturday no one is answering my mgs and its almost 5pm still the only progress reported was the tire pressure check. I decide to do the pickup as planed fully expecting to return empty handed. I arrive at 4:30pm. They say your truck is almost ready. I'm standing there and I see my truck roll by from one side of the shop to the other side with what looks like my old tailgate and about 10 mins latter I see it roll by again, back to the other side this time with a tailgate that still had protective film. ( ill bet that its the same tailgate they had on hand last time) and decided to do a little refinishing. must be a hard job it took all but 15mins to complete. About 15mins after that they bring it back out by this time, they are literally rolling down the doors and turning out the lights to close up. They push me out the door sort of speak I looked at the tailgate and I can see that it clearly has the logo. but no time to check anything else. I get home and of course nothing else was done. Which means that they didn't start on my truck until I was there to pick it up! that's when the work started. and they had it for 2 full days the actual work they performed was less than 30 mins. If I had I not showed up Saturday, they would have had it 2 more days maybe more. not only did they not install the mudflap they kept all 4 of the new ones. visit 5) I was scheduled for today; I didn't go today. My fault I'll explain but turns out it was a good thing because I would have wasted my time again. They don't have the parts I need once again. The reason I know this is because someone from tesla called me due to a mistake I made in the app. when looking at the work order for today a couple days ago I noticed that the only thing on it was the mud flap. so, I added the other things that still have not been resolved like the cargo divider and a new issue I found that they broke and said nothing about in my bed the upper side panel driver-side had been broken when trying to make the divider fit. like they just grabbed it and yanked it off braking 3 clip mounts along the bottom edge of it. after making the change I accidentally changed the SC location. I could not undo the change and no one to call about it. so yesterday I got a call from someone at that SC to verify the new appointment I told her it was a mistake, but I could not undo it. she told me no problem I'll put it back for you. so, she calls my SC and they had to give me another date because they have not received the parts anyway. Visit 6) is on Dec.4.

Good Ol' USA ...The Service Centre Of The World ? l

 

[ARMANDO PADILLA]

ok I have to make a correction about my complaints with regard to the mud flaps.
and a little bit with my ignorance but I still blame the service center for the mix up.
and for not correcting me on the correct terminology. Because while I was dropping off my truck at the service, I called it a mud flap but what I actually meant was the faring. but it's not my job to know the exact name of every part on the car. which is why I was pointing at the thing, and you can clearly see that it is broken. At that point someone should have corrected me and told me that what I need is a faring not a mudflap. Furthermore, if the mud flaps are an accessory and not a standard issue as I thought. why would I be asking if they can fix it. they can clearly see that my truck has no mud flaps installed why would I need to replace something I don't have. anyway, after showing them the broken faring but i called it a mud flap, he told me he needs to check if they can get the part. so, on the next visit he told me that it's a part that is only sold in the shop and I would have to buy it from the shop, and they agreed to install the broken one. failing to catch the assumption that I must have already been to the store once before in my brief time as an owner to be needing a replacement for a part that I bought therefore why would I not know that it's sold in the shop. anyway, they send me to the tesla shop. And I was surprized to find out that they are only sold in sets of 4. I was like I only need one why do I have to buy all 4. now it makes sense it's because you need all 4 since the truck comes with none. I even told the guy at the SC "I had to buy all 4 but I only need one. still, nobody is correcting me. I showed him the box and they proceeded to install all 4 mud flaps completely ignoring my broken faring. which I'm still calling a mud flap. that's why when I got home and checked it, it was still broken I didn't even notice something was different and mud flaps are now installed My focus was the part that i showed them that needed to be replaced was not replaced and I got none of the extra ones back ither. I was like WTF this is BS.
and now it turns out that the SC does have access to the part I need because it's a standard issue part that they call a faring not mudflap. all of this shit could have been avoided the first day. I mean I've heard of some places that tell their employees "The customers always right" if that's what the case is we're all doomed. this is beyond communication breakdown. finding this out hasn't made me feel any better about the situation. I'm not even sure that I want mudflaps, but they got installed anyway so now I must live with them.

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