Screen glitching and unresponsive - what to do

[CyberWade]

Screen is glitching and unresponsive. With great pain, I can get the truck to shutdown, but issue remains after rebooting.
I can still drive the truck, but considering the errors flashing on the screen I’m not sure that’s safe.
I tried submitting a roadside request, but they said since the truck is still drivable then wouldn’t pick it up. They said to put in a service request. Earliest service appointment in Austin is December and the issue isn’t eligible for mobile service.
What should I do?
- Submit another roadside request saying the truck isn’t safe to drive given the error messages.
- Wait until December
- Bring the Truck to the service center without an appointment

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[TorqMonstr]

Sorry to hear about your troubles. Have you ventured into service mode to check alerts?

If you’d like, I’ll offer to remote into your vehicle via Tesla Toolbox. Tesla will send you a remote access request via email. All I need is your VIN and Tesla registered email. PM me if you’d like to see if we can gain any additional knowledge.

 

[CyberWade]

Sorry to hear about your troubles. Have you ventured into service mode to check alerts?

If you’d like, I’ll offer to remote into your vehicle via Tesla Toolbox. Tesla will send you a remote access request via email. All I need is your VIN and Tesla registered email. PM me if you’d like to see if we can gain any additional knowledge.

Thanks! I got into the service menu. It shows that there are 3-7 altered to check (number keeps changing). When I try to check the alerts it says “Error: Failed to load alerts”. In the main screen it says “Low Disk Space
Free Space to Restore Functionality”. Is there a way to free disk space?

 

[TorqMonstr]

Hello, there is a way via Toolbox and I might be able to do it remotely. However, if it's just browser data that's holding you up you can do that from the regular service tab.

There is a routine that can be run in toolbox that will report data storage. If the browser clear doesn't work, then my offer to remote in and analyze still stands.

I just ran this routine on my vehicle and this is what the report looks like:

Details
Disk Free Output

Filesystem	Type	Size	Used	Available	Capacity	Mounted	on
/dev/mapper/rootfs	squashfs	1.5G	1.5G	0	100%	/
devtmpfs	devtmpfs	3.7G	0	3.7G	0%	/dev
tmpfs	tmpfs	64.0K	0	64.0K	0%	/mnt
tmpfs	tmpfs	3.8G	5.7M	3.8G	0%	/run
tmpfs	tmpfs	3.8G	32.1M	3.7G	1%	/tmp
tmpfs	tmpfs	16.0M	0	16.0M	0%	/ss
tmpfs	tmpfs	3.8G	4.0K	3.8G	0%	/root
tmpfs	tmpfs	3.8G	8.0K	3.8G	0%	/dev/shm
tmpfs	tmpfs	3.8G	0	3.8G	0%	/sys/fs/cgroup
/dev/mapper/slc-var.crypt	ext4	769.8M	2.0M	711.8M	0%	/var
/dev/mapper/slc-log.crypt	ext4	973.4M	524.8M	432.7M	55%	/var/log
tmpfs	tmpfs	3.8G	136.0K	3.8G	0%	/var/run
tmpfs	tmpfs	3.8G	0	3.8G	0%	/var/lock
tmpfs	tmpfs	64.0M	136.0K	63.9M	0%	/opt/games/run
tmpfs	tmpfs	3.8G	0	3.8G	0%	/opt/games/mnt/webapps
/dev/mapper/slc-teslavar.crypt	ext4	973.4M	24.0K	957.4M	0%	/opt/tesla/var
/dev/mapper/slc-appsvar.crypt	ext4	973.4M	3.3M	954.1M	0%	/opt/games/var
/dev/mapper/tlc-home.crypt	ext4	6.8G	5.0G	1.7G	74%	/home
/dev/mapper/tlc-appsusr.crypt	ext4	59.1G	6.9G	52.3G	12%	/opt/games/usr
/dev/mapper/tlc-amap.crypt	squashfs	6.3G	6.3G	0	100%	/opt/navigon
tmpfs	tmpfs	3.8G	0	3.8G	0%	/var/run/service-shell
tmpfs	tmpfs	1.0M	0	1.0M	0%	/var/empty
tmpfs	tmpfs	3.8G	136.0K	3.8G	0%	/var/run/netns
/dev/sda1	exfat	115.4G	51.1G	64.3G	44%	/mnt/usb

 

[Moter3d]

How do you have access to toolbox ? Do you work for Tesla?

 

[TorqMonstr]

I own an independent service center and we work on Teslas. Toolbox subscriptions however are available to anyone who pays for it.

 

[CyberWade]

Thanks again, I ended up getting Tesla to tow the truck to their service center. I'll post updates as I get them.

 

[TorqMonstr]

Ok thanks, always looking to gain more knowledge on these machines!

 

[Crissa]

Definitely update your ticket to include the errors! If it can't tell you errors, it may not be safe to drive, and you need to be clear when you makemthe request.

Good luck and be safe!

-Crissa

 

[CyberWade]

Tesla finished fixing my truck.

Here's their repair notes:

Concern: Touchscreen not functioning

Repair Notes: Verified customers concern vehicle screen in and out communication causing vehicle alerts. Genera diag finds flex cable communication harness kinked causing intermittent alerts between electronic control units. Car computer also found internally causing communication issues causing screen to torn on and off intermittently. Performed car computer replacement and Flex cable harness along with guide install. Firmware vehicle PASS and test drive finds vehicle operating as designed.

Parts Replaced or Added
HARNESS-MID VOLTAGE BACKBONE(1682221- 00-G)
FUSED - CAR COMPUTER(1780685- S0-G)
BACKBONE BRACKET - FRONT UNDER BODY - BACKBONE HARNESS(2044121-00- A)

 

[65SoYoLO]

dam! Just a kinked cable? Guess that happened during manufacturing...And it is odd that there is only one truck with the issue. I think someone was texting while installing the cable...

 

[HaulingAss]

Wow! That was quick! Just be glad you don't own a Rivian, many of those poor folks are having a devil of a time when they need an emergency repair.

 

[TorqMonstr]

Tesla finished fixing my truck.

Here's their repair notes:

Concern: Touchscreen not functioning

Repair Notes: Verified customers concern vehicle screen in and out communication causing vehicle alerts. Genera diag finds flex cable communication harness kinked causing intermittent alerts between electronic control units. Car computer also found internally causing communication issues causing screen to torn on and off intermittently. Performed car computer replacement and Flex cable harness along with guide install. Firmware vehicle PASS and test drive finds vehicle operating as designed.

Parts Replaced or Added
HARNESS-MID VOLTAGE BACKBONE(1682221- 00-G)
FUSED - CAR COMPUTER(1780685- S0-G)
BACKBONE BRACKET - FRONT UNDER BODY - BACKBONE HARNESS(2044121-00- A)

I'm assuming that this solve the disc storage issue as well?

Thanks for sharing the followup.

 

[carsly]

Hmm... this might explain the flex cable rerouting that Tesla added to my last service visit a few weeks ago. Maybe it's a common enough problem that Tesla is fixing proactively when the trucks come in for service?

 

[CyberWade]

I'm assuming that this solve the disc storage issue as well?

Thanks for sharing the followup.

Yes it did. But, they managed to do something to my glove box so it no longer opens up lol.

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