Sentry mode failed me - how? Window smashed with no recordings

[twitchybrain]

I got my cybertruck only three months ago. Last night while at dinner, someone smashed their way into it by way of the passenger side window and burglarized it. Sentry mode recorded nothing of it. Oh it had several videos from the same time period—people parking nearby or simply walking by—but after scouring every recorded second, nothing of the break in.

how is this possible? And does anyone know whether there is hope to recover any more video?

I am just heartbroken.

Sponsored

 

[Protondecay123]

You may want to pull your thumb drive and go over every file there. It may be written over by now though.

 

[jahansolu]

I got my cybertruck only three months ago. Last night while at dinner, someone smashed their way into it by way of the passenger side window and burglarized it. Sentry mode recorded nothing of it. Oh it had several videos from the same time period—people parking nearby or simply walking by—but after scouring every recorded second, nothing of the break in.

how is this possible? And does anyone know whether there is hope to recover any more video?

I am just heartbroken.

Wow. I'm sorry to hear this happened to you. I hope your insurance will be able to figure this one out.
Out of curiosity how did they manage this? I've seen many videos that a simple glass break tool isn't sufficient enough to shatter the window like it does with other vehicles - excessive force (like a fireman's axe) is needed to break CT glass.

This is not an endorsement or anything but personally I use "Sentry Pro" app (iOS). It notifies me immediately with every minor situation via notifications. Furthermore, it allows me to change a setting which is very useful in shady areas: Instead of flashing it's lights, through Sentry Pro, you can toggle it to "honk the horn". I found this extremely useful when I drove up to Banff and left my car at high tourist destinations. Personally, I don't like it when people come close to my truck or try to touch it. This feature solved this problem. Whenever people tried to get close, the truck would honk it's (firefighter) horn and scare off those who were loitering around my vehicle.

Again, I'm sorry to hear this. I know I would be devastated if this happened to my baby as well. Hopefully they didn't steal anything of value or damage anything else. Make sure to verify that Tesla cleans up all the shards properly when you take it in for service. I had this happen to my Model 3 and when they replaced my glass, they were too lazy to vacuum the remaining shards out of the door pockets - so every time I would close my door, it would rattle.

Another thing you can do is this: Take the USB out. Sometimes... in very rare cases, the event could be saved onto the vehicle's built-in memory. By taking your USB out, then view your Sentry events (via the vehicle's built-in dashcam) and see if anything was recorded into it's built-in memory; you never know, you might luck out. I know this because one time my Model 3 got towed by a tow truck, nothing was on the USB but instead it was stored in it's built-in memory - I had to use it as evidence that the tow company had damaged my vehicle when they towed it.

 

[CyberTexas]

Wow. I'm sorry to hear this happened to you. I hope your insurance will be able to figure this one out.
Out of curiosity how did they manage this? I've seen many videos that a simple glass break tool isn't sufficient enough to shatter the window like it does with other vehicles - excessive force (like a fireman's axe) is needed to break CT glass.

This is not an endorsement or anything but personally I use "Sentry Pro". It notifies me immediately with every minor situation via notifications. Furthermore, it allows me to change a setting which is very useful in shady areas: Instead of flashing it's lights, through Sentry Pro, you can toggle it to "honk the horn". I found this extremely useful when I drove up to Banff and left my car at high tourist destinations. Personally, I don't like it when people come close to my truck or try to touch it. This feature solved this problem. Whenever people tried to get close, the truck would honk it's (firefighter) horn and scare off those who were loitering around my vehicle.

Again, I'm sorry to hear this. I know I would be devastated if this happened to my baby as well. Hopefully they didn't steal anything of value or damage anything else. Make sure to verify that Tesla cleans up all the shards properly when you take it in for service. I had this happen to my Model 3 and when they replaced my glass, they were too lazy to vacuum the remaining shards out of the door pockets - so every time I would close my door, it would rattle.

Another thing you can do is this: Take the USB out. Sometimes... in very rare cases, the event could be saved onto the vehicle's built-in memory. By taking your USB out, then view your Sentry events (via the vehicle's built-in dashcam) and see if anything was recorded into it's built-in memory; you never know, you might luck out. I know this because one time my Model 3 got towed by a tow truck, nothing was on the USB but instead it was stored in it's built-in memory instead - I had to use it as evidence that the tow company had damaged my vehicle when they towed it.

I second Sentry Pro.

 

[twitchybrain]

Thanks for the responses. I pulled the thumb drive and scoured it, but nothing useful. I submitted a service request to Tesla seeking any buffer video they may be able to pull. Long shot at best.

As for how they got in, the window is technically intact, though shattered it didn’t flake away or leave the window open. But it became very pliable. They pried it free from the frame and basically folded it back, outward from the vehicle. I guess they could open the door from the inside after that.

 

[Oscar]

About two months ago, my windshield wiper was broken by someone in NYC parking lot. Sentry mode didn’t catch anything, either: https://www.cybertruckownersclub.co...ld-wiper-vandalized-in-nyc-parking-lot.53087/

 

[Pops]

The top of the glass on the driver and passenger door is only hidden behind a weatherstrip. It is not behind metal or in the door frame. Breaking it is as easy as wedging in a metal object and prying back away from the truck. Tempered glass is weakest at the edges. They gave it the strongest glass in a production vehicle, then exposed it's Achilles tendon to thieves.

There is a blind spot for sentry. If someone comes up to the side around the A pillar, it will not activate sentry recording.

 

[Mini2nut]

A lifetime subscription for Sentry Pro is now $134.

 

[CyberGus]

Teslacam records a continuous 1-hour loop when driving, but I believe Sentry only writes to disk when an event is triggered.

There are blind spots, but the alarm should have triggered 100% if the door was opened from the inside. Are you sure it was locked? I use walk-away locking, which usually has a very short range, so I always hear that lockchime after a few steps.

Also, there is a new setting in Sentry Mode called "Camera-Based Detection":

When Camera-Based Detection is enabled, Sentry Mode uses the vehicle’s external cameras in addition to vehicle sensors to detect a security event while parked. If disabled, your vehicle only saves clips to the USB drive if a physical threat is detected. To adjust, touch Controls > Safety > Sentry Mode > Camera-Based Detection.​

Presumably, this is to save power. It should be enabled by default when Sentry is enabled.

 

[CyberGus]

I second Sentry Pro.

I don't use Sentry Pro, but the Tessie app will send me push notifications for Sentry events. It's all fun until you're parked alongside a busy sidewalk and start getting 10 per minute lol

 

[Pops]

Where exactly are you referencing? is it those red "dots" in your attachment there?

this cat came right up to the side betwixt the camera and A pillar - in a direct path, which im ASSuming you are suggesting would be the bind spot area...

Both @Oscar and I have had our windshield wipers ripped off without Sentry capturing the event. The person(s) had to be standing next to the A pillar do it. It would imply there is a blind spot for triggering sentry, or perhaps there is a "heart beat" were sentry checks for motion. If someone approaches between a heartbeat maybe they do not trigger recording.

Admittedly I am not 100% sure what the issue is, but I am sure there are gaps in sentry monitoring/recording. I refer to them as blind spots.

Also in that picture you have the kid is not at the A pillar, they are at the door.

 

[CyberGus]

There is definitely a blind spot.

Have someone stand at a front wheel, just forward of the fender cam. They will not be visible from the fender cam, nor the B-pillar cam, nor the forward cam. And that is exactly where one would stand to grab the wiper.

Sentry isn't supposed to trigger on motion unless it is nearby, so I assume that someone could unwittingly enter the blind spot prior to triggering an event. They were probably visible upon approach and departure, but not yet close enough for Sentry to activate.

 

[CyberGus]

Here's two snapshots from a recent SuperCharger visit, showing the forward cam and the RH B-pillar cam:

Note that the images do not overlap, and neither one captured the corner of the building. The fender cam faces rearward, so the building is not visible at all.

Funny story, this SC in Post, Texas (population 4000 lol) is listed as "Open" but the store is closed for renovations. When I arrived, all the SC stalls were ICEed out by the workers, and I had to ask them to kindly move one of their vehicles so I could charge (as did all the other Tesla drivers).

Had they refused, I was screwed. I arrived with SoC in the single-digits and the nearest SC in this rural area was more than 40 miles away.

 

[Kryptek]

Purchase the wyze cam v3 pan, you can attach it to your dash and it follows movement 360, it records to a sd card and notify by app

Sponsored