Tesla Service Center Expectation's And Sad Reality

[JMIA]

I dropped off my Cybertruck on Tuesday, 06/17/25, for its initial service (clicking noise in the steering, scratches on the frunk, etc.). I was originally told it would be ready by 06/20/25. Today, that date was pushed back to 06/23/25.

What’s frustrating is that the app shows zero progress—it’s as if the vehicle hasn’t even been touched yet.

Is it typical for Tesla service to take this long without providing any status updates?

I needed the truck this weekend for towing and now have to cancel plans, which has already cost me both time and money. Has anyone had success getting Tesla to offer any form of compensation or goodwill for service delays like this?

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[65SoYoLO]

Tell them you need your truck and go pick it up. Life is not perfect and you don't deserve any money.

 

[Art138]

Is this the SC in Miami Gardens? Why not ask for a CT loaner? Explain to them your requirements. I had an appointment last month for an off-road light bar - only to arrive and the item was not in stock.

 

[AO-Pete]

It varies by SC, but yes, it seems to be getting worse. Fort Worth SC has been just awful lately, they f'd up the sail recall, so now they're just not attached at the top at all, but they're refusing to cover their work, it's 'owner pay' at $680 (they can f right off, obviously). Truck goes in next week for the 3rd attempt to fix a charging error (it charges, but I don't want to be the fool stuck in the middle of nowhere because I ignored the error), but as always, no promise of a loaner, even though they'll likely have it for at least another week.

I'm the last person to actually want to talk to someone on the phone, but sometimes, SMS or messaging just doesn't do it. It's a good thing many Tesla's never see a SC, as it's by far the worst part of owning a Tesla.

 

[JMIA]

Is this the SC in Miami Gardens? Why not ask for a CT loaner? Explain to them your requirements. I had an appointment last month for an off-road light bar - only to arrive and the item was not in stock.

Yes it is the SC in Miami Gardens, they gave me a model y loaner and told me i was really lucky to be getting a loaner at all (as if they were doing me a favor)

 

[AO-Pete]

Was it clean? That's my other gripe with them, the loaners I have been 'lucky' enough to get have been filthy, inside and out. So easy to check them over before loaning back out. Last one, a MY, had a tire warning, no washer fluid, trash in the footwell and door packet, and a really funky smell.

 

[Art138]

I was not impressed with the service tech who attended me. Asked if the new primer/adhesive for the light bar was being used and he did not know what I was talking about.

 

[CTInProcess]

It’s part of the Tesla lifestyle, embrace it. Enjoy the Model S loaner you received

 

[Moter3d]

The clicking is probably a small plastic piece that is supposed to be removed during assembly of the wheel, in the SCCM. They can break and part is left in place when removing. Frunk is a 5 min replacement

 

[CyberRout66]

Our SC in Raleigh, NC is abysmal! I, too, use my CT to tow and make $. They want me to drop mine off for a bumper replacement and keep it for a week. What?!? They've already admitted it takes only a few hours to replace.

I can honestly say that I will never NOT own a Tesla, but I have a lot of friends that see/hear about my SC struggles and have vowed to never own one. Personally, I'd like to see them up their game and it seems kinda low-hanging fruit. As a company, I would think that this is an area they can greatly improve their PR.

I have several issues with my CT, but don't have the time to deal with the SC to service - they get it wrong most of the time and there's no way to communicate. These "issues" are prevalent any time I give someone a test ride - again, not good for the company - I just don't understand whey they don't focus more on customer service.

 

[AO-Pete]

Who wants to develop a 'rate every service center' app?

In fairness, I've had great experiences over the years, in the early days (2013/MS) the tiny Dallas SC was amazing, had house visits from the service manager (Jack) long before the ranger service was a thing, but as an experience it's by FAR the worst aspect of owning a Tesla these days. I can't imagine how people that have only ever used legacy auto (and for sure, their service centers are profit centers) feel when they take their first Tesla in for service.

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