Trucks been in service for 3 weeks

[Cybercor]

I picked up my truck on 2/27 around 8pm.
The truck already had 15 miles on it when I picked it up. It was also filthy and the charging port cover was all scratched up. The white leather also had dirty finger prints on most panels. The sales rep said this is normal for stainless steel, and that “the vehicle is going to get scratches.” (Ultimately they did agree to replace the cover, still not what you’d expect on a 100k brand new vehicle) He then grabbed a spray bottle and towel and attempted to clean the truck and made it 100X worse. I had to stop him from going any further. Also, he mentioned how the truck gets so much attention and that he parked one at Home Depot and came back to a crowd of people. I asked him if he owns one, he said no but I have a bunch of friends that do…. ? I think they were joyriding my truck before letting me know it’s ready for pickup, because I picked up my truck the day after I got the vin I believe. So you know it had to be in their possession for some time. Anyways, now to the real problem. 2 days later, the trucks sits at 72 miles on the odometer and 40% battery. I get in the truck, put my foot on the brake, and everything immediately shuts off. The door will not open. used the manual release to get out. The truck is then towed to Tesla on 3/1. It is now 3/18 and they still cannot figure out what the issue is. It sounds like all they have done so far is replaced the PCS (power conversion system) and that was not the fix. They cannot get the car to power on without it being plugged in. All they can tell me is they hope to have a better update for me tomorrow. Highly disappointing ?

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[Art138]

What service center in Florida?

 

[Spacenoddle]

Damn, Sorry to hear this.

 

[Cybercor]

What service center in Florida?

West palm beach

 

[Almost Mars]

I picked up my truck on 2/27 around 8pm.
The truck already had 15 miles on it when I picked it up. It was also filthy and the charging port cover was all scratched up. The white leather also had dirty finger prints on most panels. The sales rep said this is normal for stainless steel, and that “the vehicle is going to get scratches.” (Ultimately they did agree to replace the cover, still not what you’d expect on a 100k brand new vehicle) He then grabbed a spray bottle and towel and attempted to clean the truck and made it 100X worse. I had to stop him from going any further. Also, he mentioned how the truck gets so much attention and that he parked one at Home Depot and came back to a crowd of people. I asked him if he owns one, he said no but I have a bunch of friends that do…. ? I think they were joyriding my truck before letting me know it’s ready for pickup, because I picked up my truck the day after I got the vin I believe. So you know it had to be in their possession for some time. Anyways, now to the real problem. 2 days later, the trucks sits at 72 miles on the odometer and 40% battery. I get in the truck, put my foot on the brake, and everything immediately shuts off. The door will not open. used the manual release to get out. The truck is then towed to Tesla on 3/1. It is now 3/18 and they still cannot figure out what the issue is. It sounds like all they have done so far is replaced the PCS (power conversion system) and that was not the fix. They cannot get the car to power on without it being plugged in. All they can tell me is they hope to have a better update for me tomorrow. Highly disappointing ?

That sure takes the wind out of your sails. Sorry.

 

[Art138]

If you still have your sales advisor contact info,I would call and complain at the headquarters level. That is very poor service.

 

[CybertruckRN1127]

You can lemon it next week. Get your money back plus any taxes and registration paid.

 

[Cybercor]

You can lemon it next week. Get your money back plus any taxes and registration paid.

I don’t want my money back, Id prefer the truck back or a new one, which they said wouldn’t happen.

 

[Sjohnson20]

might be that harness that has failed on multiple trucks

 

[CybertruckRN1127]

I don’t want my money back, Id prefer the truck back or a new one, which they said wouldn’t happen.

Start an arbitration next week. Ask for a new truck. They will probably do it (we know people have skipped lines already). Don't listen to service center since they really have no control of assigning trucks. My very early Model 3 was in the shop for 30+ days straight. I could have lemoned it, but it was cosmetics and they gave me a Model S loaner in those time.

Hopefully they gave you an X loaner while they sort out your truck.

 

[Ward L]

The person you were dealing with at the showroom is in the wrong job. I wouldn't expect he will last very long. At least, I hope not....

 

[Celiboy]

Man they did you dirty. Taking time to properly detail that truck isn’t expensive, just takes TIME. There’s no excuse for giving it to you in that condition. That looks bad on the service center. I’m sorry bro. Mine had 10 miles on it so 15 isn’t bad. There was one owner who said his truck had something like 160 miles on it when he picked it up. It needing service is just insult to injury. Hopefully they get it back to you soon. When Tesla emails you the survey of your experience, blast the f*@k out of them.

 

[Mini2nut]

Yup, guaranteed employees took it for a joy ride. I feel your pain, keep us updated.

 

[eousphoros]

I picked up my truck on 2/27 around 8pm.
The truck already had 15 miles on it when I picked it up. It was also filthy and the charging port cover was all scratched up. The white leather also had dirty finger prints on most panels. The sales rep said this is normal for stainless steel, and that “the vehicle is going to get scratches.” (Ultimately they did agree to replace the cover, still not what you’d expect on a 100k brand new vehicle) He then grabbed a spray bottle and towel and attempted to clean the truck and made it 100X worse. I had to stop him from going any further. Also, he mentioned how the truck gets so much attention and that he parked one at Home Depot and came back to a crowd of people. I asked him if he owns one, he said no but I have a bunch of friends that do…. ? I think they were joyriding my truck before letting me know it’s ready for pickup, because I picked up my truck the day after I got the vin I believe. So you know it had to be in their possession for some time. Anyways, now to the real problem. 2 days later, the trucks sits at 72 miles on the odometer and 40% battery. I get in the truck, put my foot on the brake, and everything immediately shuts off. The door will not open. used the manual release to get out. The truck is then towed to Tesla on 3/1. It is now 3/18 and they still cannot figure out what the issue is. It sounds like all they have done so far is replaced the PCS (power conversion system) and that was not the fix. They cannot get the car to power on without it being plugged in. All they can tell me is they hope to have a better update for me tomorrow. Highly disappointing ?

Wow your truck is in much better aesthetic shape then mine was.

Good news. Most of those issues can be corrected with elbow grease. It took me 9 hours to get mine to a passable state, based on that one photo I would say 4 to 6 hours of polishing for yours.

 

[C T Rick]

So when they put your CT in the shop, do they give you something to drive home with or are you ubering around town?
Tell them you need the truck back for spring break.
Rick

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