When Will Tesla Address Trucks Failing?

[Penukoko]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

Sponsored

 

[Jhodgesatmb]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

I suppose that you think they are sitting there thinking what fun it is to have Cybertrucks having issues? Maybe taking fantasy bets on how many failures it will take before the NHTSA steps in with a mandatory recall of all Cybertrucks? Gee, do you think they are idiots? Of COURSE they are working day and night to resolve issues. If they are really on their second iteration of D-Rings you can be sure that they are taking every issue seriously.

 

[FutureTruck]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

As someone who has owned half a dozen Teslas, don't expect anything unless there is a mandatory recall.
If you buy a first year Tesla you are a getting a test vehicle, but the first year is when they are new, fun, and flashy so that is the price you pay.

 

[mark555055c]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

Are they failing? Unless i missed something, i've seen maybe 5 that have had a serious issue. Of 6500 vehicles produced, that is less than a 0.001% failure rate.

 

[Woodrick]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

And the Earth is about to explode. You got to stop assuming that one or two things appearing on the Internet is a big thing.

 

[Sjohnson20]

People with problems are more likely to post them here which makes it look like there are a bunch.

 

[Longranger]

I don’t like or respect the unwillingness of Tesla as a company to communicate with us their customers. All this uncertainty sucks, particularly if the buyer is not wealthy and using the CT as a toy or second vehicle.

If this is truly the Tesla way It has the potential to sink the company. That they have gotten away with it with new products up to now is no justification. Both the communication and service issues are self inflicted wounds presumably occurring because of leadership at the top.

The worst part is that Tesla and their fanboys seem to enjoy this chaos and defend the company By questioning the judgement or adaptability of unhappy customers. Even with tech innovation and major software advantages the days where Tesla can arrogantly walk on their competition and customers are numbered. Tesla needs new management that can quickly address the communication and quality issues.

I love this forum but lately a select few fanboy members have dominated the discussions and bullied less knowledgeable members for valid observations and concerns. Notice I said a select few. We all have a good idea who they are. No big deal if you have been here for a while but sucks for newer members.

 

[Penukoko]

I don’t like or respect the unwillingness of Tesla as a company to communicate with us their customers. All this uncertainty sucks, particularly if the buyer is not wealthy and using the CT as a toy or second vehicle.

If this is truly the Tesla way It has the potential to sink the company. That they have gotten away with it with new products up to now is no justification. Both the communication and service issues are self inflicted wounds presumably occurring because of leadership at the top.

The worst part is that Tesla and their fanboys seem to enjoy this chaos and defend the company By questioning the judgement or adaptability of unhappy customers. Even with tech innovation and major software advantages the days where Tesla can arrogantly walk on their competition and customers are numbered. Tesla needs new management that can quickly address the communication and quality issues.

I love this forum but lately a select few fanboy members have dominated the discussions and bullied less knowledgeable members for valid observations and concerns. Notice I said a select few. We all have a good idea who they are. No big deal if you have been here for a while but sucks for newer members.

Agreed. Thank you for your rational response. I can only assume some of these commenters are either young, or fan boys who don’t think Tesla can do any wrong. I’m in my 40’s with a lot of business experience and Tesla’s lack of communication with their customers does not bode well for any company, and I say that as a long time TSLA shareholder and customer. Even if it’s 10 or less failures, simple communication on what they are doing to fix the issue is not too much to ask and would go a long way to relieve the concerns of many of us who have waited 4+ years, configured an order, and are wondering if we will get a truck that makes it home from the service center or not.

 

[Woodrick]

I don’t like or respect the unwillingness of Tesla as a company to communicate with us their customers. All this uncertainty sucks, particularly if the buyer is not wealthy and using the CT as a toy or second vehicle.

If this is truly the Tesla way It has the potential to sink the company. That they have gotten away with it with new products up to now is no justification. Both the communication and service issues are self inflicted wounds presumably occurring because of leadership at the top.

The worst part is that Tesla and their fanboys seem to enjoy this chaos and defend the company By questioning the judgement or adaptability of unhappy customers. Even with tech innovation and major software advantages the days where Tesla can arrogantly walk on their competition and customers are numbered. Tesla needs new management that can quickly address the communication and quality issues.

I love this forum but lately a select few fanboy members have dominated the discussions and bullied less knowledgeable members for valid observations and concerns. Notice I said a select few. We all have a good idea who they are. No big deal if you have been here for a while but sucks for newer members.

How many times have you ordered a vehicle directly from the manufacturer?
How many protoypes have you seen from manufacturers that actually make it into production?
How many times have you interacted with Tesla Service?

Or is your only interaction with Tesla waiting on the Cybertruck?

I was a Day 1 standing in line reservation for the Model 3. It took years to go into production and then it was 9 months before mine appeared, with the exact same amount of communications as the Cybertruck.

You assumed that you'd get daily updates on their production.
You assume that other manufacturers communicate better than Tesla does. Go read through the other forums, it's often significantly worse!

Tesla Service has been nothing but awesome for me. I've had a few examples where all I had to do for service is park my car in the driveway. They came out and took care of the issue.

But sure, service sucks if you ask them for something that they don't know the answer to.

 

[agordon117]

You assumed that you'd get daily updates on their production.
You assume that other manufacturers communicate better than Tesla does. Go read through the other forums, it's often significantly worse!

I know one of your favorite hobbies is explaining how if tesla does a thing, that must be the correct way, but you really go to far with it.

Who said anything about daily updates? Ever? Order any vehicle from any manufacturer. They will know nothing for some period of weeks after production starts. Then, they will have an estimated build date. Then an estimated ship date. Then Estimated delivery. Some manufacturers even built helpful online portals for you to track these things yourself.

This does not require "daily" updates. Don't hide the timeline used to bait us into ordering, update it as things go. Just post the estimated production date in there that you have internally. As that date changes, so too does your production date estimate, without someone having to manually do anything.

Other manufacturers DO communicate better than tesla. Ford, GM, Chrysler...

The point that @Longranger is making is one shared by many. Tesla will eventually run out of tricks to substitute for a good customer service experience.

Things that are not relevant:

-"It's direct from manufacturer"
-"Some dealers are also bad"
-"Tesla is a software company making cars"
-etc

As a consumer, buying a vehicle, there is some bare bones level of customer service that is expected, regardless of any of the various ways that tesla apologists try to relieve tesla of the responsibility of communicating with people. Do you know what would stop people from pinging reps to ask for information? Being provided ANY information at all. It's an incredibly easy process to automate.

If tesla doesn't address the absolutely terrible ordering experience that they provide for anything other than "in inventory" vehicles, it will affect their financials. The more people come in and make excuses for them, the less likely they are to fix the problem and course correct. Anyone who wants tesla to succeed long term should be championing for them to communicate better. It's the absolute best thing that they could do for themselves right now, because it would take almost no work.

I want tesla to succeed. I want them to expand their vehicle lineup, keep making the best cars, make robots... anything and everything. Everyone I know who has ordered a tesla has the same complaints (not just CT, or even new refreshes). The strategy of zero communication, then surprise you have 3 days to pick up or we release the vin... is not good enough.

 

[Bkb13]

This reminds me of the cyber trucks are rusting fiasco. I don’t doubt we have a handful of failures, but I think this whole thread is a gross overreaction.

 

[lowtek]

It seems like by now Elon and/or Tesla should comment on these Cybertrucks failing within the first few miles. From what I’ve seen it seems to be the harness? Has anyone seen any kind of statement from Tesla to help reassure us that they have identified an issue and are addressing it?

Troll.

 

[lowtek]

And the Earth is about to explode. You got to stop assuming that one or two things appearing on the Internet is a big thing.

The earth is flat, and therefore can't explode. C'mon man!

 

[Nurkbonis]

I don’t like or respect the unwillingness of Tesla as a company to communicate with us their customers. All this uncertainty sucks, particularly if the buyer is not wealthy and using the CT as a toy or second vehicle.

If this is truly the Tesla way It has the potential to sink the company. That they have gotten away with it with new products up to now is no justification. Both the communication and service issues are self inflicted wounds presumably occurring because of leadership at the top.

The worst part is that Tesla and their fanboys seem to enjoy this chaos and defend the company By questioning the judgement or adaptability of unhappy customers. Even with tech innovation and major software advantages the days where Tesla can arrogantly walk on their competition and customers are numbered. Tesla needs new management that can quickly address the communication and quality issues.

I love this forum but lately a select few fanboy members have dominated the discussions and bullied less knowledgeable members for valid observations and concerns. Notice I said a select few. We all have a good idea who they are. No big deal if you have been here for a while but sucks for newer members.

What an insane comment. How many participation trophies are on your parent’s bookshelf?

Yes, some Cybertrucks have had some issues. Google any other new EV and add a word like “bricked,” or “problems,” and “delivery” and you will find the same thing happening.

Unfortunately, ? happens. You can guarantee Tesla is working on resolving any issues and preventing them.

What exactly do you want Tesla to say? You want them to provide a daily update on how many Cybertrucks have issues and how many don’t. Are you insane? No automaker does this. No automaker ever will.

Go buy a Cadillac Lyriq and write a letter to a biased Senator who will urge NHTSA to open an investigation or some BS.

 

[Woodrick]

I know one of your favorite hobbies is explaining how if tesla does a thing, that must be the correct way, but you really go to far with it.

Who said anything about daily updates? Ever? Order any vehicle from any manufacturer. They will know nothing for some period of weeks after production starts. Then, they will have an estimated build date. Then an estimated ship date. Then Estimated delivery. Some manufacturers even built helpful online portals for you to track these things yourself.

This does not require "daily" updates. Don't hide the timeline used to bait us into ordering, update it as things go. Just post the estimated production date in there that you have internally. As that date changes, so too does your production date estimate, without someone having to manually do anything.

Other manufacturers DO communicate better than tesla. Ford, GM, Chrysler...

First, Tesla did provide that information. Everyone had an estimated date when they placed an order.

But when you talk about these other manufacturers, how many products that you are referring to are brand new, new production lines?

What dates have Silverado EV owners gotten?

At this point, we are only 10 days past Tesla's estimated timeframe.

The big thing at this point is that Tesla just doesn't know the answer to when your car is going to be delivered. Production hasn't been stabilized yet.

Sponsored