ARMANDO PADILLA
Well-known member
- First Name
- Armando
- Joined
- Oct 10, 2024
- Threads
- 45
- Messages
- 485
- Reaction score
- 360
- Location
- Los Angeles
- Vehicles
- '24 Foundation S CBeast, '04 Chevy Blazer, '73 Ford Bronco, '90 RangeRover (RIP)
- Occupation
- Finish carpenter/day trader/entrepreneur
- Thread starter
- #1
I'd like everyone here that owns a cybertruck to share your experience with the service center.
so, we can have a more balanced view of the SC.
Because mine has not been what I expected for a high-end class vehicle.
where do I start, I have had my truck for 2.5 months and I have been to the SC 5 times going on 6
I'll try and make it brief but it's going to be long with 5 visits. To explain all 5 times and how they have come out short of what they said was done or going to do.
visit 1) It all started with the cargo divider. when i got mine delivered along with 3 storage bins.
I knew that I would need the divider to keep the bins from sliding around.
After some time messing around with It. It did not fit the track.
my divider was taller than the height of the track. and I had read that this was a common issue.
But some owners were complaining that the SC will just try and force it into the track. others had said Tesla just sent the new one to them without asking for it.
I didn't want this to happen (forcing) with my truck. I scheduled a SC visit and mentioned that to them. about forcing it because I don't want to take time off work for this kind of repair or pretend repair. In that case I could just do that myself I don't need a SC for that.
And they assured me that it would not happen, and my divider will work like it should after the repair. I didn't ask how the repair would be performed. and they sounded confident that it would be repaired. okay I added 2 other small things to the ticket to get it all done with one trip they had no problem with that and had my truck overnight with no loner car.
next day they scheduled my pickup at closing time. I got there early they made me wait till 5pm.
Finally, they bring out my truck and tell me here you are sir all of your concerns have been resolved. again, they sounded confident about the service, and it was closing time, so I didn't check the work before leaving.
I get home and to my surprise the divider problem is exactly the same still. And now i have more marks and scratches on the divider and on the truck around the cargo area. So, I'm like fuck I knew they would do this I asked them not to do it this way. And they did it anyway.
Right away I reach out and tell them the problem still exists. visit 2) they apologize and tell me I have to bring it in again but this time I will get a loner car.
So now I want to know how they will fix it after trying and lying to me about it. again, they assure me that there is another way to fix it by loosening the screws on the track and lifting the track up. Okay I buy the story and sure enough they pull the same trick on me.
okay here you are sir all of your concerns have been resolved. I think I'm not falling for that again, I jump up into the bed and I can see right away somethings not right. moving the tracks did nothing and they did more forcing and bending the little wings on the divider and even breaking one of them so it no longer retracks and stays engaged making it hard to remove the divider. so, I tell them hay looks like the repair did nothing it's still the same but now it's worse because its broke. they are treating me like I was lying needed photos of the broken divider. they say let me see what we can do now. I tell them that there is a new version that address this issue and why don't they just get the new one for me. He said I have to check that out for you I'll get back to you on that. But he never confirmed or denied that there is a new one.
Visit 3) Wasted trip when I realized that I'm missing the Cerberus logo on the tailgate, so they schedule me more than a month out. I tell them don't forget about my divider it still not fixed. He told me I talked to my manager about that, what we can do is reimburse you with a check and you can buy the new one yourself. a month go's by and I come in for the appointment on time. the tech comes out to talk to me. and asks me why I'm back I tell him for a new tailgate.
He said OK let me go check the tailgates that we have on hand because some have damage from transportation and the protective film has caused stains. he comes back and said yes sorry we don't have a tailgate for you. we will have to reschedule you. I'm already thinking where the breakdown is here. Because they had a month to get a good one and that didn't happen. who is responsible for informing me not to waste my day on an unnecessary visit. but no not even a curtesy call. I have to come in so they can tell me they don't have the part ridiculous.
visit 4.a) so they rescheduled me for next Friday early 9 am they tell me it should be ready at 5pm. I add a few things to the ticket like 4.b) a broken mud flap for which I had to buy the part myself and bring it to the SC so they can install it for me. I only needed 1 but I had to buy all 4. 4.c) I had been telling them that the edges on my truck are razor sharp in some places, but they had not done anything about it yet, so they agreed to address that issue. 4.d) I had a fault on one of the camera images quality or dirty lenses inside under the windshield. 4.e) the cargo divider has not been resolved he told me about a bank check, but I still haven't seen one. so its Friday and time is almost up about 2pm I check the app, and it shows no progress, So I send a msg to get an update they say I have to check I'll call you back. Around 3pm he said they are working on it but will need more time till tomorrow at 5pm. but the app only showed that the tire pressure check is the only thing that had been done. and that's a phony item because the truck does that on its own, they put this on the list every time i come in. Saturday no one is answering my mgs and its almost 5pm still the only progress reported was the tire pressure check. I decide to do the pickup as planed fully expecting to return empty handed. I arrive at 4:30pm. They say your truck is almost ready. I'm standing there and I see my truck roll by from one side of the shop to the other side with what looks like my old tailgate and about 10 mins latter I see it roll by again, back to the other side this time with a tailgate that still had protective film. ( ill bet that its the same tailgate they had on hand last time) and decided to do a little refinishing. must be a hard job it took all but 15mins to complete. About 15mins after that they bring it back out by this time, they are literally rolling down the doors and turning out the lights to close up. They push me out the door sort of speak I looked at the tailgate and I can see that it clearly has the logo. but no time to check anything else. I get home and of course nothing else was done. Which means that they didn't start on my truck until I was there to pick it up! that's when the work started. and they had it for 2 full days the actual work they performed was less than 30 mins. If I had I not showed up Saturday, they would have had it 2 more days maybe more. not only did they not install the mudflap they kept all 4 of the new ones. visit 5) I was scheduled for today; I didn't go today. My fault I'll explain but turns out it was a good thing because I would have wasted my time again. They don't have the parts I need once again. The reason I know this is because someone from tesla called me due to a mistake I made in the app. when looking at the work order for today a couple days ago I noticed that the only thing on it was the mud flap. so, I added the other things that still have not been resolved like the cargo divider and a new issue I found that they broke and said nothing about in my bed the upper side panel driver-side had been broken when trying to make the divider fit. like they just grabbed it and yanked it off braking 3 clip mounts along the bottom edge of it. after making the change I accidentally changed the SC location. I could not undo the change and no one to call about it. so yesterday I got a call from someone at that SC to verify the new appointment I told her it was a mistake, but I could not undo it. she told me no problem I'll put it back for you. so, she calls my SC and they had to give me another date because they have not received the parts anyway. Visit 6) is on Dec.4.
so, we can have a more balanced view of the SC.
Because mine has not been what I expected for a high-end class vehicle.
where do I start, I have had my truck for 2.5 months and I have been to the SC 5 times going on 6
I'll try and make it brief but it's going to be long with 5 visits. To explain all 5 times and how they have come out short of what they said was done or going to do.
visit 1) It all started with the cargo divider. when i got mine delivered along with 3 storage bins.
I knew that I would need the divider to keep the bins from sliding around.
After some time messing around with It. It did not fit the track.
my divider was taller than the height of the track. and I had read that this was a common issue.
But some owners were complaining that the SC will just try and force it into the track. others had said Tesla just sent the new one to them without asking for it.
I didn't want this to happen (forcing) with my truck. I scheduled a SC visit and mentioned that to them. about forcing it because I don't want to take time off work for this kind of repair or pretend repair. In that case I could just do that myself I don't need a SC for that.
And they assured me that it would not happen, and my divider will work like it should after the repair. I didn't ask how the repair would be performed. and they sounded confident that it would be repaired. okay I added 2 other small things to the ticket to get it all done with one trip they had no problem with that and had my truck overnight with no loner car.
next day they scheduled my pickup at closing time. I got there early they made me wait till 5pm.
Finally, they bring out my truck and tell me here you are sir all of your concerns have been resolved. again, they sounded confident about the service, and it was closing time, so I didn't check the work before leaving.
I get home and to my surprise the divider problem is exactly the same still. And now i have more marks and scratches on the divider and on the truck around the cargo area. So, I'm like fuck I knew they would do this I asked them not to do it this way. And they did it anyway.
Right away I reach out and tell them the problem still exists. visit 2) they apologize and tell me I have to bring it in again but this time I will get a loner car.
So now I want to know how they will fix it after trying and lying to me about it. again, they assure me that there is another way to fix it by loosening the screws on the track and lifting the track up. Okay I buy the story and sure enough they pull the same trick on me.
okay here you are sir all of your concerns have been resolved. I think I'm not falling for that again, I jump up into the bed and I can see right away somethings not right. moving the tracks did nothing and they did more forcing and bending the little wings on the divider and even breaking one of them so it no longer retracks and stays engaged making it hard to remove the divider. so, I tell them hay looks like the repair did nothing it's still the same but now it's worse because its broke. they are treating me like I was lying needed photos of the broken divider. they say let me see what we can do now. I tell them that there is a new version that address this issue and why don't they just get the new one for me. He said I have to check that out for you I'll get back to you on that. But he never confirmed or denied that there is a new one.
Visit 3) Wasted trip when I realized that I'm missing the Cerberus logo on the tailgate, so they schedule me more than a month out. I tell them don't forget about my divider it still not fixed. He told me I talked to my manager about that, what we can do is reimburse you with a check and you can buy the new one yourself. a month go's by and I come in for the appointment on time. the tech comes out to talk to me. and asks me why I'm back I tell him for a new tailgate.
He said OK let me go check the tailgates that we have on hand because some have damage from transportation and the protective film has caused stains. he comes back and said yes sorry we don't have a tailgate for you. we will have to reschedule you. I'm already thinking where the breakdown is here. Because they had a month to get a good one and that didn't happen. who is responsible for informing me not to waste my day on an unnecessary visit. but no not even a curtesy call. I have to come in so they can tell me they don't have the part ridiculous.
visit 4.a) so they rescheduled me for next Friday early 9 am they tell me it should be ready at 5pm. I add a few things to the ticket like 4.b) a broken mud flap for which I had to buy the part myself and bring it to the SC so they can install it for me. I only needed 1 but I had to buy all 4. 4.c) I had been telling them that the edges on my truck are razor sharp in some places, but they had not done anything about it yet, so they agreed to address that issue. 4.d) I had a fault on one of the camera images quality or dirty lenses inside under the windshield. 4.e) the cargo divider has not been resolved he told me about a bank check, but I still haven't seen one. so its Friday and time is almost up about 2pm I check the app, and it shows no progress, So I send a msg to get an update they say I have to check I'll call you back. Around 3pm he said they are working on it but will need more time till tomorrow at 5pm. but the app only showed that the tire pressure check is the only thing that had been done. and that's a phony item because the truck does that on its own, they put this on the list every time i come in. Saturday no one is answering my mgs and its almost 5pm still the only progress reported was the tire pressure check. I decide to do the pickup as planed fully expecting to return empty handed. I arrive at 4:30pm. They say your truck is almost ready. I'm standing there and I see my truck roll by from one side of the shop to the other side with what looks like my old tailgate and about 10 mins latter I see it roll by again, back to the other side this time with a tailgate that still had protective film. ( ill bet that its the same tailgate they had on hand last time) and decided to do a little refinishing. must be a hard job it took all but 15mins to complete. About 15mins after that they bring it back out by this time, they are literally rolling down the doors and turning out the lights to close up. They push me out the door sort of speak I looked at the tailgate and I can see that it clearly has the logo. but no time to check anything else. I get home and of course nothing else was done. Which means that they didn't start on my truck until I was there to pick it up! that's when the work started. and they had it for 2 full days the actual work they performed was less than 30 mins. If I had I not showed up Saturday, they would have had it 2 more days maybe more. not only did they not install the mudflap they kept all 4 of the new ones. visit 5) I was scheduled for today; I didn't go today. My fault I'll explain but turns out it was a good thing because I would have wasted my time again. They don't have the parts I need once again. The reason I know this is because someone from tesla called me due to a mistake I made in the app. when looking at the work order for today a couple days ago I noticed that the only thing on it was the mud flap. so, I added the other things that still have not been resolved like the cargo divider and a new issue I found that they broke and said nothing about in my bed the upper side panel driver-side had been broken when trying to make the divider fit. like they just grabbed it and yanked it off braking 3 clip mounts along the bottom edge of it. after making the change I accidentally changed the SC location. I could not undo the change and no one to call about it. so yesterday I got a call from someone at that SC to verify the new appointment I told her it was a mistake, but I could not undo it. she told me no problem I'll put it back for you. so, she calls my SC and they had to give me another date because they have not received the parts anyway. Visit 6) is on Dec.4.
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