Why do we say its okay to have all these issues by many?

[markcybertruck]

I picked up my CT March 21st. I have 5,500 miles. I immediately took it on a road trip from AZ to Dallas to watch the solar eclipse, and then in April for some offroading through Utah (Zion, Bryce Canyon, Escalante, Capital Reef, Mexican Hat). I have also used it to tow my Sea Ray 240 Sundeck (roughly 8,000 pounds). On top of that, it is my daily driver to the park for pickleball! So far, not a single repair needed.

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[Lookmanobrains]

As a fan of Tesla and early adopter of the Model X, I have asked myself multiple times why I subject myself over and over again with quality and service issues.

Regardless of being the first of its kind, issues regarding the foundation CTs continue to grow.

***THESE ARE NOT ISSUES I'VE HAD WITH MY TRUCK PERSONALLY BUT NOTED ACROSS FORUMS/X***

1. Bricking due to charging issues/PCS/HV/harness
2. Bricking after car wash
3. Tonneau cover gap
4. Water damage to tonneau cover buttons
5. Overhead gear selector popping/dropping
6. Panels flying off
7. Windshield cracking/deformity
8. Windshield wiper motor not working
9. Rear doors not opening 90 degrees
10. Seatbelts installed incorrectly
11. Screen blacking out
...

On top of that, service is backed up, takes forever to get parts, repair itself takes days to weeks, and worse part of it all... poor communication...

I've already had my front windshield replaced, wiper motor replaced, gear selector fixed, and now find myself waiting on a side mirror replacement.

I repeatedly convince myself that it's okay and find myself justifying the situation. Like a bad/unhealthy relationship you keep on going back for more abuse. Not only am I complacent, I defend the behavior by saying,

"It's a Tesla.."
"Small price to pay as an early adopter..."
"I knew what I was getting into..."

It's sad, foolish and so egregious that it's comical. Never did I allow this with my other cars.

Yet I sit in the 100K+ car, being towed left and right, smiling and secretly hoping that it won't brick while my kids are riding in the back.

On a side note, anyone with a CT that is working without issues for more than month or two (with a couple of thousand miles+)?

I share your frustration. I’m a new Cybertruck owner and on my second Model X and have over 160k miles of driving Model X’s The reason i tolerate it is because there is no competitor. I’ve owned over 45 vehicles in my 58 years on the planet (both wife and my cars are counted not company cars). If my F150 or Explorer did this shit it would be gone in the first year. I would hop over to Chevy, Ram, or Toyota.

As flawed as the ownership and repair experience is they have no competition. No one is even close to Tesla when you look at the whole package, charging Fsd, reliability, range, lifespan, just no one even close.

I must admit i do yearn for the day when theirs real competition in the market. First and foremost because i believe competition will make Tesla better in all of the metrics they are deficient.

 

[SteelMyHeart]

I’ve got 899 miles on my CT and no mechanical or electrical issues, although it’s been to the Tampa SC twice.

First for a windshield wiper replacement because the factory put some kind of permanent white mark on the wiper that wouldn’t come off. No big deal, but it took them 4 days to get the part!?.

Second trip to SC was for accelerator pedal, door striker bolts, FFC backbone routing and door check strap bolts, all completed in one hour and done at Tesla’s suggestion.?

Having it wrapped in Pearl White Gloss at the moment, because the stainless was a pain in the rear to keep clean.

Other thank that, I’m loving my CT and can’t wait for FSD to arrive and to resolve my lack of HomeLink issue!?

870 miles on awd. Only issue side mirror on driver side vibrates at highway speed. Service ticket in about 3 to 4 week wait but it is minor inconvenience. Otherwise drives like a dream. Can't wait for fsd/autopilot.

 

[Cyber1qhorsey]

Folks, it's early days! I'm proud of the early adopters, and yes, your joys! And pains! I fear the regulators will force recalls of 100% of 120K CTs - just after I get mine - citing the doors are too sharp!! Or other silliness. Tesla actually needs to slow down production a bit for 'pre delivery 'yard' quality checks and obvious repairs... Less stress on Owners and SCs... There's always a md Y...

 

[Outdoors]

Edit from above. Sorry they can't slow it down.

Remember we are all learning about a new truck. It's quirk's and all the great aspects as well. Nothing is perfect. As Martha Stewart would say. This is a good thing.

Sure complaining is great, but we are kind of past that. If one has a date that indicates they have been here at the forums for years and are now complaining about a whole truckload of bs. Then I call bs

 

[Outdoors]

There's always a md Y...

Like I really understand where you are at. Maybe subdivisions. No offense that is where a Y belongs. Keep the suggestions to that effect or I might send you a free bumper sticker

Not for childs play, but not for a Y.

 

[lakewood305]

These problems wouldn't be so bad if the service centers hadn't turned in to complete hell holes. My last visits as well as my families have been nightmares. Call us and have us bring it back in a 100 miles (x plaid , s and y) only to not have the parts in. Then have to bring it back again. Last time had to give a loaner and flat bed it back to her for daughters x it was so bad a mess up (no parts after called to come back in because waiting on parts). replaced my broken glass roof. Left a rolling piece in the roof channel. Another trip back. Communication doesn't exist. They would cancel an appointment the day before. Back in 2017 they were doing back flips to help us. IF THEY WOULD JUST FIX THE SERVICE CENTER PROBLEM. I now cringe at the thought of having to take it in. its the only thing making me second guess taking delivery of the CT. I could keep going on but to many SC issues to list. IF they dont rollout more Service Centers soon they and we will be in real trouble. Only thing saving them as the other gentleman said in previous post is no real competition . Were in NC and hope they are all not this bad. Road ranger service techs we have are great.

 

[Brian425]

I share your frustration. I’m a new Cybertruck owner and on my second Model X and have over 160k miles of driving Model X’s The reason i tolerate it is because there is no competitor. I’ve owned over 45 vehicles in my 58 years on the planet (both wife and my cars are counted not company cars). If my F150 or Explorer did this shit it would be gone in the first year. I would hop over to Chevy, Ram, or Toyota.

As flawed as the ownership and repair experience is they have no competition. No one is even close to Tesla when you look at the whole package, charging Fsd, reliability, range, lifespan, just no one even close.

I must admit i do yearn for the day when theirs real competition in the market.

To be fair, FSD that you already paid for in full at the higher price is not activated on the Cybertruck. That is $12,000 of value that is being held up by Tesla.

 

[wanders]

As a fan of Tesla and early adopter of the Model X, I have asked myself multiple times why I subject myself over and over again with quality and service issues.

Regardless of being the first of its kind, issues regarding the foundation CTs continue to grow.

***THESE ARE NOT ISSUES I'VE HAD WITH MY TRUCK PERSONALLY BUT NOTED ACROSS FORUMS/X***

1. Bricking due to charging issues/PCS/HV/harness
2. Bricking after car wash
3. Tonneau cover gap
4. Water damage to tonneau cover buttons
5. Overhead gear selector popping/dropping
6. Panels flying off
7. Windshield cracking/deformity
8. Windshield wiper motor not working
9. Rear doors not opening 90 degrees
10. Seatbelts installed incorrectly
11. Screen blacking out
...

On top of that, service is backed up, takes forever to get parts, repair itself takes days to weeks, and worse part of it all... poor communication...

I've already had my front windshield replaced, wiper motor replaced, gear selector fixed, and now find myself waiting on a side mirror replacement.

I repeatedly convince myself that it's okay and find myself justifying the situation. Like a bad/unhealthy relationship you keep on going back for more abuse. Not only am I complacent, I defend the behavior by saying,

"It's a Tesla.."
"Small price to pay as an early adopter..."
"I knew what I was getting into..."

It's sad, foolish and so egregious that it's comical. Never did I allow this with my other cars.

Yet I sit in the 100K+ car, being towed left and right, smiling and secretly hoping that it won't brick while my kids are riding in the back.

On a side note, anyone with a CT that is working without issues for more than month or two (with a couple of thousand miles+)?

Some people like to be early adopters, other people like to wait for these kinks to be worked out. You pick which you want to be.

 

[jerhenderson]

Do you have any demonstration of me being an apologist? What apology is it to say that linking to solutions is better than merely linking to problems?

Because all you seem to have is a posting history of insults.

-Crissa

Some people love to just complain, posting solutions isn't complaining.

 

[sdocquir]

I think the core issue comes down to the service centers, at least for me.

I'm an early adopter, and I knew that going in. We all know all the issues will eventually get resolved, but that doesn't mean that they will get resolved promptly and professionally. That's really the only complaint that makes sense.

I picked mine up a few weeks ago, hoping to be part of the group that didn't have anything wrong with their CT. Delivery went smooth. On the drive back, windshield wiper stopped working. Reading the forums, it looks like a "common" issue, such that others have experienced it, and the fix is to replace the wiper motor.

I opened a service request right away, didn't hear back for 7 days. When I reached back out, they said they were waiting on the part to come in before scheduling an appointment. That could have been communicated to me directly, instead of having to follow up myself. They said the part was scheduled to arrive early that following week. I let that entire week go by, and message again for an update. No reply, except for a service appointment made for May 29th. Now I have to reach out again to see if the repair can be done via mobile service instead, since the SC is 3 hours away from me, and they haven't told me whether the fix can be done in a day, or if the truck will have to stay overnight.

So what's my takeaway from all this ? I love my CT, but the Tesla service experience is very sub-par, even when compared to non-luxury brands.

Is this tainting how I see my Cybertruck ? Not directly, but it is tainting how I see Tesla as company and car manufacturer, which would make me think twice about getting another Tesla down the road.

It's sad to say this to conclude : I love my CT, and I am no planning on selling it. This is not FUD. Just a customer sharing his customer experience.

 

[Nolacyber]

I get it, you are an apologist and fanboy.

It is Tesla's job to address these issues, not mine.

You have done nothing to prove that Tesla does not have subpar build quality and quality control. In fact, Tesla has a reputation for poor build quality, terrible panel gaps, etc.

You will now try to parse every world and make every excuse to explain why Tesla is great. I get it you are hoping Elon will notice you.

Brian should be driven from the forum. He’s an embarassment.

 

[Brian425]

Brian should be driven from the forum. He’s an embarassment.

If you try to drive me out in a Cybertruck, we may not get far. #Sarcasm

 

[Nolacyber]

If you try to drive me out in a Cybertruck, we may not get far. #Sarcasm

Administrators please remove this fool. He’s not adding anything to the forum. He’s a troll.

 

[Brian425]

Administrators please remove this fool. He’s not adding anything to the forum. He’s a troll.

I believe personal attacks are also against the rules. Your post is unwarrated.

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