HVBATT Error - Unable to Charge at 2000 miles....Did I Make a Mistake as an Early Purchaser?

[DerekPetersen]

I just dropped off my CT at the Tesla Encinitas, CA SC due to the HVBATT error unable to charge. Something my father stressed many years ago which I have always followed is always wait to purchase a new vehicle until all the bugs have been worked out. I've followed this advice with Jeep Wranglers, Toyota Tacoma's, etc. and always waited several years until the "coast was clear". It's been really good advice.

However my wife convinced me to purchase a 2018 Model 3 in November 2018. We were some of the first Model 3's I recall seeing driving around in Carlsbad, CA. We still own that car. I can probably count on one hand the number of repairs including general maintenance that has been required. With this Tesla experience, I had a very high expectation for Tesla Quality Control.

I took delivery of my CT in May 2024 and have already put on 2000 miles. I was driving a 1997 Jeep Wrangler before the CT that for the most part was very dependable, but I was a little reluctant to take an old vehicle any considerable distance from home. Yesterday afternoon, I received the HVBATT error, attempted to charge it at home (no go), and contacted the Encintas SC this morning. They took my CT and provided me a loaner while they look for a replacement battery pack. Needless to say, after paying 110k for a vehicle, I am disappointed in Tesla's QC. Lucky for me, I was planning on taking my CT cross county on a road trip that didn't pan out, so this error occured while it was parked in my driveway with close to 200 miles on the battery. I can't imagine getting this error in the backcountry somewhere far from home with a low battery.

Is anyone else question taking these trucks into the wild like they're supposed to be used? Have other purchasers been disappointed with reliability? I hope I didn't get a lemon after spending over $100k on a vehicle.

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[mongo]

I just dropped off my CT at the Tesla Encinitas, CA SC due to the HVBATT error unable to charge. Something my father stressed many years ago which I have always followed is always wait to purchase a new vehicle until all the bugs have been worked out. I've followed this advice with Jeep Wranglers, Toyota Tacoma's, etc. and always waited several years until the "coast was clear". It's been really good advice.

However my wife convinced me to purchase a 2018 Model 3 in November 2018. We were some of the first Model 3's I recall seeing driving around in Carlsbad, CA. We still own that car. I can probably count on one hand the number of repairs including general maintenance that has been required. With this Tesla experience, I had a very high expectation for Tesla Quality Control.

I took delivery of my CT in May 2024 and have already put on 2000 miles. I was driving a 1997 Jeep Wrangler before the CT that for the most part was very dependable, but I was a little reluctant to take an old vehicle any considerable distance from home. Yesterday afternoon, I received the HVBATT error, attempted to charge it at home (no go), and contacted the Encintas SC this morning. They took my CT and provided me a loaner while they look for a replacement battery pack. Needless to say, after paying 110k for a vehicle, I am disappointed in Tesla's QC. Lucky for me, I was planning on taking my CT cross county on a road trip that didn't pan out, so this error occured while it was parked in my driveway with close to 200 miles on the battery. I can't imagine getting this error in the backcountry somewhere far from home with a low battery.

Is anyone else question taking these trucks into the wild like they're supposed to be used? Have other purchasers been disappointed with reliability? I hope I didn't get a lemon after spending over $100k on a vehicle.

It sucks, but it happens. Bathtub curve failures at 2,000 miles most likely can't be caught by manufacturing QC checks. If this issue could have been, they'll add it to the process.

 

[JCERRN]

Thats exactly one of my worries… just sold the MY, and will likely order the FS, dual motor as soon as its gone but the plan to take it and a travel trailer across the country is daunting for that very reason… at least Tesla stands by their warranty and provided you a loaner… service can be slow from what ive heard…

 

[T-1000]

Yep, got the same error with around 500 miles on it. It went away with a one of the software updates. It came back AT around 1500 miles. They replaced the HV battery. Was a pretty quick turn around (3 days total).

Also a couple weeks ago 1/2 way into road trip, the AC went out, was just blowing warm air (was brutal here in Texas). All seems good now, after latest software update but still have a service appointment for them to check it out.

I have a low 1900 VIN range.

 

[Woodrick]

I just dropped off my CT at the Tesla Encinitas, CA SC due to the HVBATT error unable to charge. Something my father stressed many years ago which I have always followed is always wait to purchase a new vehicle until all the bugs have been worked out. I've followed this advice with Jeep Wranglers, Toyota Tacoma's, etc. and always waited several years until the "coast was clear". It's been really good advice.

However my wife convinced me to purchase a 2018 Model 3 in November 2018. We were some of the first Model 3's I recall seeing driving around in Carlsbad, CA. We still own that car. I can probably count on one hand the number of repairs including general maintenance that has been required. With this Tesla experience, I had a very high expectation for Tesla Quality Control.

I took delivery of my CT in May 2024 and have already put on 2000 miles. I was driving a 1997 Jeep Wrangler before the CT that for the most part was very dependable, but I was a little reluctant to take an old vehicle any considerable distance from home. Yesterday afternoon, I received the HVBATT error, attempted to charge it at home (no go), and contacted the Encintas SC this morning. They took my CT and provided me a loaner while they look for a replacement battery pack. Needless to say, after paying 110k for a vehicle, I am disappointed in Tesla's QC. Lucky for me, I was planning on taking my CT cross county on a road trip that didn't pan out, so this error occured while it was parked in my driveway with close to 200 miles on the battery. I can't imagine getting this error in the backcountry somewhere far from home with a low battery.

Is anyone else question taking these trucks into the wild like they're supposed to be used? Have other purchasers been disappointed with reliability? I hope I didn't get a lemon after spending over $100k on a vehicle.

Stuff happens all the time. It's just as common at 1,000,000 vehicles built as it is at 1,000.

 

[Inox96]

I too am from Carlsbad. Bought a LR M3 RWD (first version) and I’ve had a problem with a seat belt buckle. That’s it! Love the car and no problems. Was looking forward to CT but this forum is filled with problems. Just when I think I’ve heard every quality issue now this with the battery pack. Fair to say no way I’m buying this truck until I stop seeing post after post after post after reply after reply of people having issues. Super sad honestly. The truck looks and from what I hear performs amazingly.

 

[Pialot]

I feel ya, similar situation here as now my CT has been in the service center for a total of three weeks with issues. It’s leaving me with a sour taste with Tesla in general. Advice if there is no critical issues don’t take it to the SC at least for the Jax, Fl location; lack of parts(takes like a week to get) and lack of CT technician who can work on the truck (they only have 2) ??‍

 

[Spacenoddle]

I too am from Carlsbad. Bought a LR M3 RWD (first version) and I’ve had a problem with a seat belt buckle. That’s it! Love the car and no problems. Was looking forward to CT but this forum is filled with problems. Just when I think I’ve heard every quality issue now this with the battery pack. Fair to say no way I’m buying this truck until I stop seeing post after post after post after reply after reply of people having issues. Super sad honestly. The truck looks and from what I hear performs amazingly.

I followed this forum since the first delivery EVERYDAY, seem like 2-3% owners had some undrivable issue, not counting some cosmetic issues like panel misaligned. Not sure it is normal for the very early release for any manufacture or not since i never had a vehicle VIN was in thousand range.

 

[Woodrick]

I too am from Carlsbad. Bought a LR M3 RWD (first version) and I’ve had a problem with a seat belt buckle. That’s it! Love the car and no problems. Was looking forward to CT but this forum is filled with problems. Just when I think I’ve heard every quality issue now this with the battery pack. Fair to say no way I’m buying this truck until I stop seeing post after post after post after reply after reply of people having issues. Super sad honestly. The truck looks and from what I hear performs amazingly.

I've got the LR RWD Model 3 as well. And the forums had just as many issues.
Forums just hear the worst in people.

 

[RickBush]

I just dropped off my CT at the Tesla Encinitas, CA SC due to the HVBATT error unable to charge. Something my father stressed many years ago which I have always followed is always wait to purchase a new vehicle until all the bugs have been worked out. I've followed this advice with Jeep Wranglers, Toyota Tacoma's, etc. and always waited several years until the "coast was clear". It's been really good advice.

However my wife convinced me to purchase a 2018 Model 3 in November 2018. We were some of the first Model 3's I recall seeing driving around in Carlsbad, CA. We still own that car. I can probably count on one hand the number of repairs including general maintenance that has been required. With this Tesla experience, I had a very high expectation for Tesla Quality Control.

I took delivery of my CT in May 2024 and have already put on 2000 miles. I was driving a 1997 Jeep Wrangler before the CT that for the most part was very dependable, but I was a little reluctant to take an old vehicle any considerable distance from home. Yesterday afternoon, I received the HVBATT error, attempted to charge it at home (no go), and contacted the Encintas SC this morning. They took my CT and provided me a loaner while they look for a replacement battery pack. Needless to say, after paying 110k for a vehicle, I am disappointed in Tesla's QC. Lucky for me, I was planning on taking my CT cross county on a road trip that didn't pan out, so this error occured while it was parked in my driveway with close to 200 miles on the battery. I can't imagine getting this error in the backcountry somewhere far from home with a low battery.

Is anyone else question taking these trucks into the wild like they're supposed to be used? Have other purchasers been disappointed with reliability? I hope I didn't get a lemon after spending over $100k on a vehicle.

4000 vin 4500 miles 0 problems

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