Tesla Refuses to Work on Vehicles With non-OEM Tires

[CyberGus]

The issue being investigated was the tire rubbing the fender; if the tires were not exactly OEM size, then I can see where Tesla would refuse to address it.

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[Deleted member 17810]

The issue being investigated was the tire rubbing the fender; if the tires were not exactly OEM size, then I can see where Tesla would refuse to address it.

You know who else refuses to address tire size?

OP.

 

[Shygar]

I had Michelin Crossclimate 2 tires on my Model 3 and took it to service many times.

 

[Cybertruck26]

I was planning on purchasing non-OEM tires for my CB as I hear they burn through tires every 6K miles, however, I recently discovered that Tesla refuses to work on vehicles with tires that they don’t personally certify, even when the sizing, speed rating, etc. is the same. Has anyone else heard of this? They refused to work on my Model S because I have Bridgestone tires (exact same specs as OEM). They called them “after market” as though they were modified but they are not.

Update: to add more context, service request was because the front driver’s side tire (one of four) was rubbing the fender when the steering wheel was turned. Vehicle has OEM wheels. Issue was later determined to be a worn bushing on a lower control arm.

Wow! I am so sorry to hear that... has anyone ever experienced this on non-CT vehicles? I could understand if it was going in for wheel/tire and it was aftermarket, but to not see your car bc of having aftermarket tires is crazy.

My buddy just went through Safelite for a crack in his MY windshield, they wouldn't do anything until his software was up to date. I was like, there is literally no correlation between those things. Are there reasons? Probably, but- doesn't stop you from fixing the damn windshield, a dumb component.

 

[pricedm]

Should I change to:
Tesla Refuses Repairs (suspension, tire, wheel, etc) on Vehicles With non-OEM Tires

No because still this is BS.

I had non-OEM tires installed on my Model 3 (Pirelli ELECT EV) after the OEM Michelins wore out. First thing I did was go to Tesla service center for alignment. Great service!

I am confused about OP's statement:

There may be some confusion here. Just to clarify:

1. There were no after market wheels in this equation. They were Bridgestone tires as opposed to their certified Michelin version. Same specs.

"Certified Michelin" on a Cybertruck? what Michelin tires are OEM on the Cybertruck?

"Bridgestone tires"...? Not in OEM size.

And there are no "certified" tires. There are, however, OEM tires. OEM tires are the original tire brand/model when vehicle initially delivered.

 

[Crissa]

A bit late to the conversation but... denying warranty or service requests for non-oem equipment being installed is not legal, unless they can prove the damage or fault was caused by the equipment.

Do not ever let a manufacturer or representative weasel out of their responsibility.

-Crissa

 

[CarMan ElecTruck]

Not all wheels and tires are the same.. even if they have the same ‘size markings’..

there is some wiggle room in tire design/size which could effect rub at the wheelhouse liner.. especially if you try to shrink wrap the WheelFlop in this area… valid concern by Tesla, but definitely a pain in the arse…

$0.02

 

[Crissa]

This is total BS and FUD. They will work on cars with "aftermarket tires." This feels similar to the "can't let a Cybertruck get wet" because it will rust nonsense.

It's not BS if someone was turned away for a BS reason. We still need to know our rights.

Not all wheels and tires are the same.. even if they have the same ‘size markings’..

there is some wiggle room in tire design/size which could effect rub at the wheelhouse liner.. especially if you try to shrink wrap the WheelFlop in this area… valid concern by Tesla, but definitely a pain in the arse…

$0.02

No. If they're the right size, it's up to them to prove they're not the right size before refusing.

Like UP_Kirk said here: https://www.cybertruckownersclub.co...vehicles-with-non-oem-tires.24247/post-410167

There is a law about this, and they can not refuse.

Know your rights.

-Crissa

 

[REM]

It's not BS if someone was turned away for a BS reason. We still need to know our rights.


No. If they're the right size, it's up to them to prove they're not the right size before refusing.

Like UP_Kirk said here: https://www.cybertruckownersclub.co...vehicles-with-non-oem-tires.24247/post-410167

There is a law about this, and they can not refuse.

Know your rights.

-Crissa

I bet the Technician at Tesla has already told him why they were refusing service but he doesn't want to spill the whole truth here.

My guess: His tire was the cause of the damage to the control arm and subsequent tire rubbing.

 

[Crissa]

I bet the Technician at Tesla has already told him why they were refusing service but he doesn't want to spill the whole truth here.

My guess: His tire was the cause of the damage to the control arm and subsequent tire rubbing.

I don't see how, he's claiming it's the stock wheel and tire size. And I see no reason to disbelieve any poster here without specific evidence contrary.

And a customer service person can say anything, honestly.

-Crissa

 

[Guylouis]

This is poor training. The service advisor should be fired and you should let Troy Jones know

 

[Guylouis]

You are protected by the Magnuson Moss Consumer Protection Act
https://consumer.ftc.gov/articles/auto-warranties-and-auto-service-contracts#autowarrantiesfacts

Any mfg can't deny service for on a vehicle with 3rd party products, UNLESS they can prove that product is the direct cause of a failure in their OEM parts.

In high school / college we would reference this at our local BMW dealership when they were trying to deny warranty claims due to our aftermarket parts. I was an avid auto-x participant

 

[REM]

I don't see how, he's claiming it's the stock wheel and tire size. And I see no reason to disbelieve any poster here without specific evidence contrary.

And a customer service person can say anything, honestly.

-Crissa

Well, several people have asked follow up questions without an answer on this saucy headline.

Couldn't tread depth play a factor here?

 

[Crissa]

Couldn't tread depth play a factor here?

Shouldn't. That's part of the size.

-Crissa

 

[Jbrazda]

Honestly you bring me a new car and you just swapped the tires and tell me they are running I’m telling you to kick rocks. Put the factory tires on and they won’t rub. You obviously put on something bigger.

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