How long for Tesla to repair brand new CT before seeking a legal remedy?

[canyoncarver]

Immediately upon driving away with my new CT there was a noise in it that required a service visit.

It has been in the shop now for a week.

What are my options? Just grin and bear it even if it takes Tesla a week or longer to address it? Get a "brand new" vehicle back that potentially has other problems introduced by being partially disassembled in the shop for troubleshooting?

Every single Tesla I've purchased has had some kind of service issue that required immediate repair but this one takes the cake.

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[carsly]

Check your states lemon laws, i suspect you still have some time to wait on that front. Things happen, better to have it fixed out of the box.

I once had a Model S Plaid delivered with low tire pressure in one tire because it had a nail in it. Pre-delivery inspection what?

They replaced the tire a day or two later (slow leak) and life went on. Completely forgot about it until just now.

 

[canyoncarver]

I think that having a brand new vehicle disassembled and being unavailable to drive for approaching a week (and likely over a week before repair) potentially exceeds what would be considered normal and certainly is a lot more inconvenient than a nail in a tire.

However lemon law usually has very tight constraints that give dealers and manufacturers tremendous wiggle room... I believe in most states they have to fail at repairing the same problem on three separate occasion.

Unfortunately my state does not have a cooling off period for auto purchases or I would have told Tesla to simply take the vehicle back. It was immediately apparent when leaving the delivery center that there was an issue... an issue that they ignored in order to deliver the product to an unsuspecting customer (and in this case shareholder).

It has very much soured me on the Tesla brand. Not sure I can handle another one of these experiences.

 

[OldDirtyRobot]

I think that having a brand new vehicle disassembled and being unavailable to drive for approaching a week (and likely over a week before repair) potentially exceeds what would be considered normal and certainly is a lot more inconvenient than a nail in a tire.

However lemon law usually has very tight constraints that give dealers and manufacturers tremendous wiggle room... I believe in most states they have to fail at repairing the same problem on three separate occasion.

Unfortunately my state does not have a cooling off period for auto purchases or I would have told Tesla to simply take the vehicle back. It was immediately apparent when leaving the delivery center that there was an issue... an issue that they ignored in order to deliver the product to an unsuspecting customer (and in this case shareholder).

It has very much soured me on the Tesla brand. Not sure I can handle another one of these experiences.

It depends on what they are disassembling. EV's are a little different. Fewer parts, easier access. The "disassembling" process isn't as big of deal as you might think compared to an ICE, or create the any issue. In some cases it might be better than its original state. The wait is likely part related vs. actual repair time. Do you have a loaner? If yes, relax.

Context on "what or where" the noise was might help. It's just a rattle, squeak, etc, those can take a little time to track down, and frankly I would have just kept the truck for a little while before setting up a service appointment.

 

[carsly]

I think that having a brand new vehicle disassembled and being unavailable to drive for approaching a week (and likely over a week before repair) potentially exceeds what would be considered normal and certainly is a lot more inconvenient than a nail in a tire.

However lemon law usually has very tight constraints that give dealers and manufacturers tremendous wiggle room... I believe in most states they have to fail at repairing the same problem on three separate occasion.

Unfortunately my state does not have a cooling off period for auto purchases or I would have told Tesla to simply take the vehicle back. It was immediately apparent when leaving the delivery center that there was an issue... an issue that they ignored in order to deliver the product to an unsuspecting customer (and in this case shareholder).

It has very much soured me on the Tesla brand. Not sure I can handle another one of these experiences.

You do what's right for you. Parts aren't always in stock, particularly for such a new vehicle, but I'm sure you're aware of that and know that's sometimes the luck of the draw with first-year vehicles (which is why many people avoid them from all automakers).

Hopefully they have you in a nice loaner and get your sorted and on the road before too long. Best of luck to you if you opt to sell and move on.

 

[canyoncarver]

It depends on what they are disassembling. EV's are a little different. Fewer parts, easier access. The "disassembling" process isn't as big of deal as you might think compared to an ICE, or create the any issue. In some cases it might be better than its original state. The wait is likely part related vs. actual repair time. Do you have a loaner? If yes, relax.

I did not have a loaner until I raised hell with them about it after I had been car-less for days.

They disassembled a good portion of the front of the vehicle trying to find the noise and now believe they have diagnosed it to something in the powertrain.

After other experiences with Tesla techs disassembling and reassembling my cars and introducing new problems in the process (new squeaks, incorrectly fitting parts, etc) I am very dubious of what the final outcome is going to be.

So, no, I don't think I will be relaxing.

 

[carsly]

Well, don't ever buy a Land Rover...

....or Mercedes....

...or Porsche (except a 911)....

...or Audi.....

...or Toyota (wheels fall off)....

....or GM....

...or Ford....

....or Volkswagen....

How's the bicycle holding up?

 

[canyoncarver]

Well, don't ever buy a Land Rover...

....or Mercedes....

...or Porsche (except a 911)....

...or Audi.....

...or Toyota (wheels fall off)....

....or GM....

...or Ford....

....or Volkswagen....

How's the bicycle holding up?

The Cybertruck is the 20th car I've purchased and the 17th brand new vehicle I've purchased.

None of my vehicles have had to immediately go into service for a week after buying them.

 

[carsly]

The Cybertruck is the 20th car I've purchased and the 17th brand new vehicle I've purchased.

None of my vehicles have had to immediately go into service for a week after buying them.

That's a sample size issue. Just because it hasn't happened to YOU doesn't mean it never happens. Heck, all GMC Hummers had to have their battery packs replaced. The wheels literally used to fall off the first electric Toyota. This time you drew the short straw. it sucks. It will be fixed and life will go on.

 

[Jack27]

The Cybertruck is the 20th car I've purchased and the 17th brand new vehicle I've purchased.

None of my vehicles have had to immediately go into service for a week after buying them.

Well look. You’re there now it’s happened. Sucks for sure and yeah your option is wait or see if the lemon law can kick in for you.
I don’t think you have a case at all by saying “I didn’t like they took it apart to fix because other problems can happen now”. It’s what service on a vehicle is . I would be more concerned about the job getting done and done right and be done with it. Then waiting is the annoying part

 

[Redfire]

Immediately upon driving away with my new CT there was a noise in it that required a service visit.

It has been in the shop now for a week.

What are my options? Just grin and bear it even if it takes Tesla a week or longer to address it? Get a "brand new" vehicle back that potentially has other problems introduced by being partially disassembled in the shop for troubleshooting?

Every single Tesla I've purchased has had some kind of service issue that required immediate repair but this one takes the cake.

I don't know if this will help you because I'm in georgia, but they have 30 days to fix it with a maximum of 3 attempts here.

It is not fun, but I agree with others here as you just drew the short straw on this one. Other manufactures have the same type of issues, it's not unique to Tesla. I've never had to beg for a loaner. I've been to a couple of SC here and they've been very accommodating.

My advice, take a deep breath and relax. Be happy to have wheels and know that your vehicle is being fixed by competent folks. It's frustrating, but this too shall pass.

 

[eswimm]

My experience with Tesla has always been positive, but you obviously drew the short straw and got a dud out of the gate. It's not even remotely unreasonable for you to expect the vehicle to be repaired and delivered to you as good as new, because it's a new vehicle. Assuming everything is properly fixed, there's not loss of value or anything that will follow the car. Insist it is fixed properly and promptly or pursue a buyback or lemon when you're able. Tesla's techs have always done a great job on my vehicles, compared to BMW that used to return my car to me with something new broken every time. If this is the right vehicle you for, you'll forget about everything once you're driving it.

 

[Cyber Man]

Just curious - do you have audio or video recording that shows the noise? Did they admit it’s a valid issue that requires a full repair? As these EVs are so quiet, it’s hard to judge whether the motor noise is within specs or not.

 

[canyoncarver]

Just curious - do you have audio or video recording that shows the noise? Did they admit it’s a valid issue that requires a full repair? As these EVs are so quiet, it’s hard to judge whether the motor noise is within specs or not.

There is audio/video recording of the problem and they have acknowledged that it is an actual issue. It's actually quite noticeable at speeds above say 30mph and gets progressively worse as speed goes up.

One of the most irritating things about this experience is that with the exception of Tesla I have never purchased new cars that I wasn't able to drive, even briefly, before making the purchase... including special order German cars that took ten weeks to get.

If I had been able to drive the car even briefly I would have identified it had an issue and rejected the VIN... it also would have been noticeable to anyone driving the car to prepare it for delivery, they simply ignored it to move another unit, rather than pull that VIN back for analysis and slot in a different VIN for a repeat customer.

 

[Jack27]

There is audio/video recording of the problem and they have acknowledged that it is an actual issue. It's actually quite noticeable at speeds above say 30mph and gets progressively worse as speed goes up.

One of the most irritating things about this experience is that with the exception of Tesla I have never purchased new cars that I wasn't able to drive, even briefly, before making the purchase... including special order German cars that took ten weeks to get.

If I had been able to drive the car even briefly I would have identified it had an issue and rejected the VIN... it also would have been noticeable to anyone driving the car to prepare it for delivery, they simply ignored it to move another unit, rather than pull that VIN back for analysis and slot in a different VIN for a repeat customer.

You Actualy think someone who was to QC the car purposely ignored it to sell another unit? Come on bro, I feel you’re pain but that would be stupid for them to purposely do, They now pay labor and other stuff to have to repair it and also give you a loaner. I really don’t think its in there best interest to do that
I’ve heard of others that complained enough that they offered a buy back? Maybe that’s what you should do because you seek complelty salty about Tesla at this point so maybe that’s a good option for you?
Side note. Love the #69 avatar .RIP

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