Common Issues -- & Resolutions from Tesla Service Center

[loki]

I know several people have these same issues so just putting them all in one place and what Tesla did about them

1. Door alignment issue, not flush with others
Tesla: "Within Spec"

I see this every time I use the side mirror

2. Top of door not flush with frame
Tesla: "Within Spec"

3. Rubber pieces sticking out the sides of the frunk
Tesla: "Within Spec"

4. Wiper leaving blurry streak across the middle of the windshield
Tesla: "Ordered new wiper blade to arrive next week"
I'm surprised they already have a fix for this but let's see and hope!

5. Bed divider not fitting flush when attempting to install in the middle (front and back thirds work fine)
Tesla: "Common issue with all Cybertrucks we've seen. We will notify you when there is a fix path."
Unfortunately within the first third of the bed blocks access to the sub trunk and sitting in the back is not entirely useful for everyday use.

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[cyber_danko]

Did tesla state they would fix those rubber seals poking out? I would be shocked if they stood by that level of quality.

 

[loki]

Did tesla state they would fix those rubber seals poking out? I would be shocked if they stood by that level of quality.

They said "within spec"

 

[cyber_danko]

They said "within spec"

Unreal. So what's the next steps considering this is abjectly false. Arbitration? Remind them Elon stated "Sub 10-Micron Accuracy"?

 

[loki]

Unreal. So what's the next steps considering this is abjectly false. Arbitration?

I suppose will see how others come out and if they don't look like this, ask them again

 

[Celiboy]

They said "within spec"

There was another owner who had the frunk gasket problem and his service center fixed it. He screenshot the ticket as proof. Sounds like your shop just doesn’t want to deal with it.

 

[rudedawg78]

So much for "sub 10 micron accuracy" in Elon's email.

 

[Bartman]

Best practice, probably, is to refuse delivery if it's not how you want to accept it. That being said, I've accepted delivery on two Teslas with pretty messed up paint issues, knowing I would never bring them back to the SC, since I don't trust them, as they are not paint correction professionals.. I just sucked it up, accepted them, and then brought them to a good detailer to do the paint correction, even though I was not happy about the added expense and aggravation.

 

[TexasRaider]

So much for "sub 10 micron accuracy" in Elon's email.

I’ll remember to have this email in hand when / if I have to go to the SC for any issues with my CB after it arrives this year.

 

[Bartman]

I’ll remember to have this email in hand when / if I have to go to the SC for any issues with my CB after it arrives this year.

Same. I'm bringing a copy of this with me too!

 

[rudedawg78]

When you go to the Tesla SC, make sure you open up with the line:

 

[loki]

Looks like this person had similar issues but actually got addressed properly including the door being flush and the roof pillar/door bump ?

 

[agordon117]

Looks like this person had similar issues but actually got addressed properly including the door being flush and the roof pillar/door bump ?

Yeah, because he's a VIP. He also got early delivery. Don't expect this sort of treatment if you aren't a VIP. Some service centers will bother to give a damn but most will give you the company line of "in spec"

 

[donnyb]

They said "within spec"

If you're close to another service center I would try them. Sorry, you're having a difficult time. I took mine to my local service center and they seemed very willing to help me.

 

[HaulingAss]

If you're close to another service center I would try them. Sorry, you're having a difficult time. I took mine to my local service center and they seemed very willing to help me.

When we bought our first two Model 3s 6 years ago we dealt with the Bellevue, WA service center. They were great (but we had very little need to deal with them as our cars were both great). Now we have 3 model 3s and at some point Tesla quietly opened the Lynwood Service Center which is closer to us so we have used it exclusively (but again, haven't needed much). They have been awesome every time we did have an occasion to use them.

In my 60 years I've never known a regular dealership or service shop to be so professional, answer my questions so knowledgably and charge so little (I have spent very little actual dollars there even though we have 3 six-year-old Model 3s). They hardly ever need anything, but we do buy new tires there and get them installed.

Personally, I think about half of the really bad experiences you read about are faked to try to dissuade people from trying out Tesla ownership. I mean, auto dealerships are notoriously bad, they are just after your money. My experiences with Tesla Service Centers is 180 degrees opposite.

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