How long for Tesla to repair brand new CT before seeking a legal remedy?

[canyoncarver]

You Actualy think someone who was to QC the car purposely ignored it to sell another unit? Come on bro, I feel you’re pain but that would be stupid for them to purposely do, They now pay labor and other stuff to have to repair it and also give you a loaner. I really don’t think its in there best interest to do that
I’ve heard of others that complained enough that they offered a buy back? Maybe that’s what you should do because you seek complelty salty about Tesla at this point so maybe that’s a good option for you?
Side note. Love the #69 avatar .RIP

The lead tech when I was demonstrating the problem a week ago literally said that Tesla service has to fix all the problems with vehicles being sold & delivered so that target quotas on deliveries can be met.

His words as a Tesla employee, not mine.

The car also had hardened sealant oozing out of one of the quarter panels and a bunch of push clips in door pockets and cup holders. It had not been cleaned properly prior to delivery.

I should have rejected it but didn't want to wait another 2-3 weeks for another truck and thought there were only cosmetic issues, not mechanical ones.

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[Jack27]

The lead tech when I was demonstrating the problem a week ago literally said that Tesla service has to fix all the problems with vehicles being sold & delivered so that target quotas on deliveries can be met.

His words as a Tesla employee, not mine.

The car also had hardened sealant oozing out of one of the quarter panels and a bunch of push clips in door pockets and cup holders. It had not been cleaned properly prior to delivery.

I should have rejected it but didn't want to wait another 2-3 weeks for another truck and thought there were only cosmetic issues, not mechanical ones.

I hear you. My truck could have been the biggest POS on delivery I was so excited I barely looked at it. Literally made 1 run around and said I’m out of here ?. Well like I said I have heard of some making a big enough noise that they were offered a buy back but it’s up to you how loud you want to get or how far you want to take it. If you really are soured on the entire vehicle I would be pounding the phones till they hate your guts and can’t wait to pay you and get red of you. If you still want it then just suck it up I guess but don’t let it eat you alive every day make a choice and be at peace with it.
The flip is they fix a problem you might have had in 20k miles on a trip and now it’s better then ever !

 

[cyberstank]

Also had an issue after leaving dealer. Car broke down on me, broke down again 6 months later, then again driving home from service center after that break down. Been in service for over a month now and still waiting for parts. In total first year of ownership it’s approaching 2-3 months in service and being worked on. This vehicle is riddled with issues. I’m waiting for a buyback response myself. Excited to be done with all these issues and move on. I havnt had this level of problems with other Tesla’s.

Anyone on here who justifies this and calls it earlier adopter stuff just doesn’t want to admit that this is unacceptable for any new vehicle.

 

[Jack27]

Also had an issue after leaving dealer. Car broke down on me, broke down again 6 months later, then again driving home from service center after that break down. Been in service for over a month now and still waiting for parts. In total first year of ownership it’s approaching 2-3 months in service and being worked on. This vehicle is riddled with issues. I’m waiting for a buyback response myself. Excited to be done with all these issues and move on. I havnt had this level of problems with other Tesla’s.

Anyone on here who justifies this and calls it earlier adopter stuff just doesn’t want to admit that this is unacceptable for any new vehicle.

What you’re saying is for sure MISIRBLE what he’s saying isn’t what you’re saying so different if he gets to where you are then for sure. But you for sure did a pretty good job of scaring the sht out of him

 

[cyberstank]

What you’re saying is for sure MISIRBLE what he’s saying isn’t what you’re saying so different if he gets to where you are then for sure. But you for sure did a pretty good job of scaring the sht out of him

Not trying to scare him, I was optimistic too, I thought they fixed my issues but after it happens multiple times you need to be realistic, I don’t think this is just a single vehicle issue. How many is this happening to that don’t post on here? Sure there are plenty of trucks too with no issues, but let’s be honest that there are plenty with issues and Tesla continues to have quality problems. I don’t think we as buyers should accept this level of crap from them. They can at least clean the vehicle before delivering them, and not leave plastic clips in the cupholders, I mean cmon. It’s not a $30k car either. Tesla needs to get their shit together. There is no excuse for this. We just accept it because Tesla is so far ahead of other companies in other ways. So is apple on some ways but we don’t accept it when iPhones come in the box dirty or scratched do we?

 

[Jack27]

Not trying to scare him, I was optimistic too, I thought they fixed my issues but after it happens multiple times you need to be realistic, I don’t think this is just a single vehicle issue. How many is this happening to that don’t post on here? Sure there are plenty of trucks too with no issues, but let’s be honest that there are plenty with issues and Tesla continues to have quality problems. I don’t think we as buyers should accept this level of crap from them. They can at least clean the vehicle before delivering them, and not leave plastic clips in the cupholders, I mean cmon. It’s not a $30k car either. Tesla needs to get their shit together. There is no excuse for this. We just accept it because Tesla is so far ahead of other companies in other ways. So is apple on some ways but we don’t accept it when iPhones come in the box dirty or scratched do we?

You clearly have a liget gripe and if I was in your shoes I would feel exactly the same. But it isn’t “Tesla only ” I’ve had plenty of cars that other people had the same
Complaints and hatred to as you do but I had no issues, it isn’t a fact that if you need a service they can’t solve it and it will become what you dealt with. In fact I would say if you were the norm that Tesla would be out of business.

 

[mark555055c]

Just let them repair it, they'll get it sorted out.

Most states are 30 days or more and multiple attempts at the same repair in for a lemon law.

A week or two for a repair is not grounds for buyback or lemon law. A vehicle being taken apart for it to be repaired is also not a valid reason for a buyback or replacement.

 

[FarAway]

Immediately upon driving away with my new CT there was a noise in it that required a service visit.

It has been in the shop now for a week.

What are my options? Just grin and bear it even if it takes Tesla a week or longer to address it? Get a "brand new" vehicle back that potentially has other problems introduced by being partially disassembled in the shop for troubleshooting?

Every single Tesla I've purchased has had some kind of service issue that required immediate repair but this one takes the cake.

I get the need for privacy, "Nunya".

But listing "EARTH" as your location doesn't give anyone very much information to offer you help. State lemon laws vary greatly. You might consider offering up a little more information before asking for this type of help.

 

[canyoncarver]

I get the need for privacy, "Nunya".

But listing "EARTH" as your location doesn't give anyone very much information to offer you help. State lemon laws vary greatly. You might consider offering up a little more information before asking for this type of help.

I have investigated and the vehicle would need to be out of service for repair for a period of 30 days and/or four attempts to repair the same problem before state lemon would kick in to protect me.

So, guess I'm just going to have to sit around waiting for Tesla to try to fix it and hope they don't break other things in the process.

 

[canyoncarver]

Not trying to scare him, I was optimistic too, I thought they fixed my issues but after it happens multiple times you need to be realistic, I don’t think this is just a single vehicle issue. How many is this happening to that don’t post on here? Sure there are plenty of trucks too with no issues, but let’s be honest that there are plenty with issues and Tesla continues to have quality problems. I don’t think we as buyers should accept this level of crap from them. They can at least clean the vehicle before delivering them, and not leave plastic clips in the cupholders, I mean cmon. It’s not a $30k car either. Tesla needs to get their shit together. There is no excuse for this. We just accept it because Tesla is so far ahead of other companies in other ways. So is apple on some ways but we don’t accept it when iPhones come in the box dirty or scratched do we?

That's my sentiment as well. I have two big problems right now with Tesla.

1. We know from quality surveys that North American Tesla production and QC is poor compared to other automakers, but it is especially bad compared to the German and Chinese plants. Those factories, building the same cars, with pretty much the same components have much higher QC and much higher customer satisfaction.

2. Tesla has no real competition and has a big lead in battery tech, range, and self driving. So there aren't the normal competitive forces that would push them towards improvement.

All three of my Teslas required near immediate servicing upon taking delivery over a period stretching back 7+ years.

In order to take advantage of soon to be gone tax credits my wife is going to get an electric, she chose to get a MINI even though a Model Y would have been a far better value for how much money she is spending. She's seen too much of the Tesla drama firsthand to get a Tesla.

 

[Deleted member 17810]

You Actualy think someone who was to QC the car purposely ignored it to sell another unit?

This is an open secret about Tesla production.

 

[Vagis9780]

Immediately upon driving away with my new CT there was a noise in it that required a service visit.

It has been in the shop now for a week.

What are my options? Just grin and bear it even if it takes Tesla a week or longer to address it? Get a "brand new" vehicle back that potentially has other problems introduced by being partially disassembled in the shop for troubleshooting?

Every single Tesla I've purchased has had some kind of service issue that required immediate repair but this one takes the cake.

Did Tesla SC provide you with a loaner vehicle? I sure did (has they did when my CT required repairs) though not a CT, not with a ride.

 

[Jhodgesatmb]

Immediately upon driving away with my new CT there was a noise in it that required a service visit.

It has been in the shop now for a week.

What are my options? Just grin and bear it even if it takes Tesla a week or longer to address it? Get a "brand new" vehicle back that potentially has other problems introduced by being partially disassembled in the shop for troubleshooting?

Every single Tesla I've purchased has had some kind of service issue that required immediate repair but this one takes the cake.

Mine had wind noise on the passenger side and Tesla fixed it right away. I basically haven’t had any issues since then. Everyone has their own tolerance for <everything>. A repairable issue like this would not qualify for either a return or for a lemon law but if you insist you need to read the law for your state to have the best chance. I suspect that it is less painful (I.e., time consuming) to get it repaired.

 

[Jhodgesatmb]

There is audio/video recording of the problem and they have acknowledged that it is an actual issue. It's actually quite noticeable at speeds above say 30mph and gets progressively worse as speed goes up.

One of the most irritating things about this experience is that with the exception of Tesla I have never purchased new cars that I wasn't able to drive, even briefly, before making the purchase... including special order German cars that took ten weeks to get.

If I had been able to drive the car even briefly I would have identified it had an issue and rejected the VIN... it also would have been noticeable to anyone driving the car to prepare it for delivery, they simply ignored it to move another unit, rather than pull that VIN back for analysis and slot in a different VIN for a repeat customer.

You can test drive Cybertrucks now and have been able to for a few months. Did you not know that?

 

[Jhodgesatmb]

Well, don't ever buy a Land Rover...

....or Mercedes....

...or Porsche (except a 911)....

...or Audi.....

...or Toyota (wheels fall off)....

....or GM....

...or Ford....

....or Volkswagen....

How's the bicycle holding up?

My bikes all needed tweaking

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