Driftforge
Member
- Thread starter
- #1
Hey everyone,
As the title suggests, I took delivery of my new truck in late December, and my first service appointment was to address some issues identified during delivery. Most were minor misalignments—nothing urgent—but two issues really needed resolution:
Vibration Over 65 MPH – I did a walk-in service to check if this was a safety concern. The tech determined it was likely due to acoustic foam inside the tire coming loose but assured me it wasn’t a safety issue and could be addressed in my scheduled service appointment.
Intermittent Creaking/Rattling in the Driver’s Side Door – This noise is extremely irritating, sometimes subtle and other times as loud as a wasp trapped in a plastic bottle. I suspect it’s temperature-related as materials expand and contract.
Fast forward to my scheduled service appointment—during the test drive with the tech, they claimed they couldn’t replicate either issue, despite the fact that I had provided multiple video recordings and that a previous tech had acknowledged both problems during my walk-in visit and that I had also endured the horrendous vibrations all the way to the service center, still stated they would investigate.
A few days later, I checked my service records, only to find both issues marked as "resolved – unable to replicate." My immediate reaction? What?! Instead of investigating further, they just marked them as resolved when they clearly weren’t.
Has anyone else experienced this? This isn’t my first Tesla, and unfortunately, I’ve had similar frustrating experiences with service in the past. Curious to hear your thoughts.
As the title suggests, I took delivery of my new truck in late December, and my first service appointment was to address some issues identified during delivery. Most were minor misalignments—nothing urgent—but two issues really needed resolution:
Vibration Over 65 MPH – I did a walk-in service to check if this was a safety concern. The tech determined it was likely due to acoustic foam inside the tire coming loose but assured me it wasn’t a safety issue and could be addressed in my scheduled service appointment. Intermittent Creaking/Rattling in the Driver’s Side Door – This noise is extremely irritating, sometimes subtle and other times as loud as a wasp trapped in a plastic bottle. I suspect it’s temperature-related as materials expand and contract.Fast forward to my scheduled service appointment—during the test drive with the tech, they claimed they couldn’t replicate either issue, despite the fact that I had provided multiple video recordings and that a previous tech had acknowledged both problems during my walk-in visit and that I had also endured the horrendous vibrations all the way to the service center, still stated they would investigate.
A few days later, I checked my service records, only to find both issues marked as "resolved – unable to replicate." My immediate reaction? What?! Instead of investigating further, they just marked them as resolved when they clearly weren’t.
Has anyone else experienced this? This isn’t my first Tesla, and unfortunately, I’ve had similar frustrating experiences with service in the past. Curious to hear your thoughts.
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