Nice truck, horrible service, DON'T BUY

[CyberMoose]

I had to ask ChatGPT what the odds of this would be:

“The probability of buying 4 new cars in the past 5 years and 3 of them being lemons, given a 1% chance of any new car being a lemon, is approximately **0.000396%** (or about 3.96 in 1,000,000). This is an extremely rare event.”

Using math on people is often ineffective.

As a math major, I often do the same thing to explain how unlikely things are to people but apparently ever other person I meet in life is that 1 in a million person.

But then I do the math to see how likely it is that 50% of the people I meet to be in one in a million situations and realize it's far more likely they are lying/exaggerating

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[Zitdoc]

yes, and it could be sometimes but, in my experience, much better than Mercedes Benz's (the only one I can compare to from experience). Parts availability probably better at MB but we are not really comparing apple to apples - CT is BRAND NEW model

But "DONT BUY" .... your post would carry much more weight if you sold your CT due to bad service - that I could respect

 

[dw321]

Tesla !
My Cybertruck that’s been in service since July 19th after being rear-ended. As a loyal Tesla customer who’s supported the brand for years and even paid extra for the foundation, I’m feeling pretty let down by how things have gone so far.

It took 3 weeks just to get an estimate, and now I’m being told it’ll take another 3 weeks to assemble after the parts finally arrived. I get there are challenges, but that kind of timeline isn’t acceptable, especially for someone who’s stuck by Tesla from the start.

I’ve shown my support for Tesla, and I really hope Tesla can show a bit more appreciation by speeding things up and keeping me in the loop. Can you please give me an update and let me know how this can be resolved faster?

Not the same but I had a black bear do damage to my RAM pickup. Took months for them to get parts.

 

[Zitdoc]

Attitude is everything. I wouldn’t be surprised if it’s what is delaying your vehicle. How you state things to anyone can dictate their reaction.

If it’s truely just a bumper, why not order one and get it installed. Just go in service app and state you need a new bumper, they order the bumper which should only take a couple weeks, then when it arrives you drop truck off for a day for them to replace it.

If I had to guess, you added way too much info in your service then it needed to happen.

I agree Tesla service is horrible I had an issue with my CT when it was still on the lot 3 months later and countless texts and emails I finally got it fixed. There’s no such thing as customer service
I know I’ll take a big hit but I’m selling my CT The truck has a few issues that I don’t really like and I certainly don’t like dealing with a lot of amateurs at the “service” center

 

[Geebz]

I agree Tesla service is horrible I had an issue with my CT when it was still on the lot 3 months later and countless texts and emails I finally got it fixed. There’s no such thing as customer service
I know I’ll take a big hit but I’m selling my CT The truck has a few issues that I don’t really like and I certainly don’t like dealing with a lot of amateurs at the “service” center

Don’t know why you bought it in the first place? But my advice to you is that you should never buy a first year of any vehicle. Even Elon Musk himself flat out told you not to buy it, “either buy it right at the beginning or when production reaches a steady state”.

 

[Casper]

It took 3 weeks just to get an estimate, and now I’m being told it’ll take another 3 weeks to assemble

I took us 4 years to get the truck and you didn't expect that it would take two months to get a part!

You should buy a ford.

 

[PhilEsq]

Tesla !
My Cybertruck that’s been in service since July 19th after being rear-ended. As a loyal Tesla customer who’s supported the brand for years and even paid extra for the foundation, I’m feeling pretty let down by how things have gone so far.

It took 3 weeks just to get an estimate, and now I’m being told it’ll take another 3 weeks to assemble after the parts finally arrived. I get there are challenges, but that kind of timeline isn’t acceptable, especially for someone who’s stuck by Tesla from the start.

I’ve shown my support for Tesla, and I really hope Tesla can show a bit more appreciation by speeding things up and keeping me in the loop. Can you please give me an update and let me know how this can be resolved faster?

Absolutely horrible! I recently had cosmetic damage to my Mercedes GLC 300 needing a new hood and other parts. It only took 3.5 months to fix! Actually, it only took a week to fix and about 12 weeks to get the parts. You definitely should complain!

 

[ED2016]

I sympathize with OP and hope he gets his CT back ASAP. choosing the words shows the frustration by OP and perhaps could have been different words... and agree with other posts that all manufacturers are almost in the same boat with long wait times spent in bodyshops.

CT was advertised as indestructible, revolutionary, suitable for multi-planetary use cases with 500 miles range, and much lower price - Truth is coming slowly but surely from real end users of CT... Shame on Fanboys (and BOTs) obviously, better shut up and let Real people share their Real experiences without literally being attacked for simply choosing perhaps words out of their frustration...

ALL car and truck manufacturers need to change their attitude of taking their customers for granted. Especially for these $100+K vehicles.

We did not have any bad experiences as we had no issues with MY23 so far.... But Legacy Auto has plethora of germlines and serious safety issues with sticking with 50+year old crap network AKA CANBUS that has reached beyond it's original intended use with more sensors... + cheapo Made in China sub-par parts.... at least Tesla is trying to change the Status quo and replace CANBUS or improve upon with Etherloop etc... replacing old and clunky slow CANBUS

FYI, I had to wait for FCA Remanufactured Alternator for 3-5+ months during warranty- which failed again after ~30K Km... while I could get the same spare part from NAPAAUTO with same day delivery both times to my mechanic. shame on FCA for lack of parts, and they lost my trust and business, and I almost got killed due to their computer decided to disable power steering and brakes due to lower voltage on CANBUS caused EVIC/computer to disable multiple safety features...

 

[Vagis9780]

Service has been horrible for me too. Over a month in service to replace HVAC that was delivered nonfunctional just to get it back and they’ve curbed a wheel and the truck was misaligned. Took it to a different service center to repair the alignment and they had it for 2 weeks just to give it back and it’s still misaligned. Will be filing a lemon law claim soon and getting anything other than a Tesla. Seeing the brand becoming worse and worse over the last couple years makes it impossible to own another one.
[/QUOTE

Service has been horrible for me too. Over a month in service to replace HVAC that was delivered nonfunctional just to get it back and they’ve curbed a wheel and the truck was misaligned. Took it to a different service center to repair the alignment and they had it for 2 weeks just to give it back and it’s still misaligned. Will be filing a lemon law claim soon and getting anything other than a Tesla. Seeing the brand becoming worse and worse over the last couple years makes it impossible to own another one.

Did Tesla SC provide you with a loaner Tesla to drive? Yes, I understand it wouldn’t be a CT loaner but you weren’t without wheels to drive, correct?

 

[thebiglebowskiisfine]

It took Mercedes 2 months to fix my car when I was rear-ended. . . Don't feel too bad.

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