Pcs 2 fail or not

[njwilson]

I recently had my high voltage battery replaced after a month of waiting to get it done and 3 days after I got home with the truck I get a message from Tesla. The message was that a diagnostic test was done on my cybertruck and the pcs2 needs to be replaced however none are available so until it can be replaced I will get free supercharging. I was charged for my charging session so I called the Tesla service center who replaced my battery. They stated that the pcs2 is fine and won’t reimburse me for the charge. I actually have a message from Tesla stating it’s bad and needs replacement. Any advice?

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[JCERRN]

I would raise the issue to management, especially if you got the text saying you'd get free supercharging. You can send an email to [email protected] and attach the screenshot of the message, plus the invoice for the charging session.

 

[njwilson]

I would raise the issue to management, especially if you got the text saying you'd get free supercharging. You can send an email to [email protected] and attach the screenshot of the message, plus the invoice for the charging session.

Thanks for the info

 

[CliffsCT]

I am in the exact same boat with my SC right now. I was told last week that PCS failure was confirmed and I would have free supercharging. After charging today, my credit card was charged for the session. I messaged the SC, and they responded that their remote diagnosis showed no failure, and that’s why I was not provided free supercharging. Now they want me to bring my Tesla charging cable with the truck back to their SC for testing. I have all the communications with them documented and screenshots too. Am I getting the runaround?

 

[Jager]

Service Mode is your friend.

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