Request for a NEW Pensacola Service/Delivery Center

[GatorCyber]

In the last 6 months, I've taken delivery of (2) $100k vehicles at Pensacola Service. This complaint is about the dump of a location, not the staff.

Pensacola is an old, multi-tenant, shared metal storage garage. New cars are parked next door on an empty, unimproved, wooded lot. It is dirt and mud and new cars scattered wherever they can fit between the trees.

This place is not even suitable for a grimey used car 'buy here, pay here' sales lot.

Pensacola is a dump and gives a poor customer experience and Elon needs to build a new location ASAP. It's absolutely embarrassing that Tesla thinks this location is ok to deliver/service any type of vehicle, let alone brand new $100k cars.

This location serves all of the Florida panhandle, most of Alabama, and some of Georgia. It's an absolute dump.

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[GatorCyber]

I will also add that this is not a temporary solution. Tesla opened this over 3 years ago, and just added deliveries last year. So Tesla has no plans to improve this embarrassment

 

[Wide0ut]

I second this opinion just took delivery of my CB here at the Pensacola site a few weeks ago and it was a shit show.. there were people screaming inside and it was all dirty. Likely taking my CB to New Orleans for service

 

[Killlbox]

Oof, that sounds awful.

Is there any way to escalate the issue to Elon's level? Having him walk in there unannounced would by hysterical.

 

[Pops]

Wow you are not exaggerating. I bet their rent is dirt cheap

 

[UberNoob]

lol, pics, Had a sexy service lady was pissed I did a Snapchat of a cyberbeast in the lot. Then she said I had to vape off property, said I’ll just vape in my car that’s my property, she was like with the windows up. Da hell.. was there getting a full set of rubber & alignment. Ah the joys in life.

 

[Killlbox]

Wow you are not exaggerating. I bet their rent is dirt cheap

 

[GatorCyber]

Wow you are not exaggerating. I bet their rent is dirt cheap

I should have got a pic of the new cars sitting next to the building in the woods. It was raining thought, I had to get back home.

 

[GatorCyber]

Oof, that sounds awful.

Is there any way to escalate the issue to Elon's level? Having him walk in there unannounced would by hysterical.

I bet Elon doesn't care. He's worried about his $40B loss on Twitter.

 

[SMWIII]

In the last 6 months, I've taken delivery of (2) $100k vehicles at Pensacola Service. This complaint is about the dump of a location, not the staff.

Pensacola is an old, multi-tenant, shared metal storage garage. New cars are parked next door on an empty, unimproved, wooded lot. It is dirt and mud and new cars scattered wherever they can fit between the trees.

This place is not even suitable for a grimey used car 'buy here, pay here' sales lot.

Pensacola is a dump and gives a poor customer experience and Elon needs to build a new location ASAP. It's absolutely embarrassing that Tesla thinks this location is ok to deliver/service any type of vehicle, let alone brand new $100k cars.

This location serves all of the Florida panhandle, most of Alabama, and some of Georgia. It's an absolute dump.

True. New SC does not need to be in town either.

 

[GatorCyber]

True. New SC does not need to be in town either.

And unfortunately I'm right in the middle of Pensacola and the brand new Tallahassee facility. Why new for Tallahassee, but not Pensacola, Elon?

 

[ÆCIII]

I agree with aesthetic and optics concerns, but there may be other factors in play affecting location availability, and also what may affect Tesla's decision to invest into improving a location or not.

Commercial property leasing is very dynamic and fraught with uncertainties an many places. While any location can be given a makeover and made 'very nice', the factors inherent with a particular location may be prohibitive for Tesla deciding to make expensive capital improvements.

Tesla Service locations have often been temporary in many locations, where they moved to a different location after a couple or few years. There could also be factors delaying acquisition of optimal locations, outside of Tesla's control.

While it is a 'start' to complain and identify problems with a location, it is also constructive to do thorough research in an area to possibly even help Tesla, or at least learn why available location choices might be limited in certain areas. It's easy to point out problems, but much more challenging to outline details of solutions.

I think Tesla may already know the drawbacks of certain locations, but of course it would not hurt to keep giving them feedback, constructively whenever possible.

- ÆCIII

 

[GatorCyber]

I agree with aesthetic and optics concerns, but there may be other factors in play affecting location availability, and also what may affect Tesla's decision to invest into improving a location or not.

Commercial property leasing is very dynamic and fraught with uncertainties an many places. While any location can be given a makeover and made 'very nice', the factors inherent with a particular location may be prohibitive for Tesla deciding to make expensive capital improvements.

Tesla Service locations have often been temporary in many locations, where they moved to a different location after a couple or few years. There could also be factors delaying acquisition of optimal locations, outside of Tesla's control.

While it is a 'start' to complain and identify problems with a location, it is also constructive to do thorough research in an area to possibly even help Tesla, or at least learn why available location choices might be limited in certain areas. It's easy to point out problems, but much more challenging to outline details of solutions.

I think Tesla may already know the drawbacks of certain locations, but of course it would not hurt to keep giving them feedback, constructively whenever possible.

- ÆCIII

I can deal with the awful facility. But many new to the brand or those not as loyal nor willing to look past what appears to be a Bob's Pay Here Discount Used Car Emporium will never buy another Tesla. And if/when others catch up to Tesla, I definitely won't be back to buy another car from a company that cars so little about customer experience and appearance.

 

[shellac]

I picked up my CT in Pensacola, as they unfortunately serve New Orleans for new vehicle pickups.

I agree the place is a dump. The staff was also rude, at least the lady who gave me my truck.

She was basically like here’s your car and left. No making sure if I had any issues or questions. She couldn’t tell me what the truck came with and what I was supposedly going to get in the mail later. It was awful.

 

[ÆCIII]

I can deal with the awful facility. But many new to the brand or those not as loyal nor willing to look past what appears to be a Bob's Pay Here Discount Used Car Emporium will never buy another Tesla. And if/when others catch up to Tesla, I definitely won't be back to buy another car from a company that cars so little about customer experience and appearance.

Smart people will actually start to resent when a store (or in the case of third party 'dealerships') is too lavish and luxurious, because smart people realize they are the ones paying for that. There is a balance to be struck between function and excess fancy expensive decor in a facility.

I'd rather have the minimalist approach especially for the Tesla Store building and facilities, so that they can use more money for tools, training, and staff. How a service center building looks does absolutely nothing for me when I'm driving my car at home or on the road. I don't sit in the car and think to myself, "That Service Center sure looked nice!", because that has very little to do with how my car was manufactured or how it gets serviced.

Even for my ICE car service in recent years, the best places were not at fancy dealerships (because they were the ones mostly trying to rip me off), but instead were at small businesses and facilities of a second or third rate appearance, yet with a smart selection of machinery and diagnostic tools, qualified technicians, online service manual data subscriptions, and an online service and transaction system that provided attentive communication with the customer including pictures along with the estimates, and work approval interfaces. These features and processes closer to the work flow substance, are far more important than how dingy a waiting room might be, or how the exterior of a building may look.

Of course there are some people who are shallow and get emotionally hung up on the aesthetic things before evaluating the important stuff. But I say let those types keep being drawn like sheep to expensive dealership store fronts because I don't want Tesla wasting frivolous amounts of money on decor of their stores. I would rather Tesla use that revenue for innovation and choices of quality substance in their cars, which is what they have been all along. Anyone who wants Tesla to be more like a 'stealership' just doesn't get it, because one of the primary cornerstones of Tesla manufacturing quality and leading tech, is actually their direct sales model allowing them minimal fluff spending leaving more revenue for innovation, and also for us the customers in the form of advanced tech and quality.

People also don't care what the inside of a Costco, Sams, BJs, or Price Club looks like inside when they shop there either, because they know they're getting a good price and still have some choice selection. Making the interior fancy like a Dillards or a Macy's does absolutely nothing for the product they're taking home, except raise the price of it because overhead costs get passed on to the customers, and customers know that. The same logic applies to Tesla Service Centers or Stores minimizing costs or overhead of things when they don't add value to the product or service.

One of the reasons dealerships and OEMs are going to continue having such a hard time in the coming decade, is because they unwisely spent money on the marketing glam, decor, and advertising, instead of investing more into substance and tech innovation. This is also why Tesla has more resilience and less debt than all of the other auto makers.

So when I hear Franz mention there are exciting future products in the pipeline that he can't reveal details on at that moment, I can be assured of that and I can believe him, because I know Tesla is keeping their fundamentals clean and healthy to support innovation. But legacy OEMs have often shown prototypes they never could actually scale to the consumer, but just wanted to dangle the prototype as a 'carrot' to drag loyalty and distract from other brand offerings.

Of course if there are things that make a service center look terrible, like broken down fences, old worn asphalt, old concrete that badly needs pressure washing, old paint, unkept landscaping, and poor building upkeep. In that case I would give some feedback to that Tesla Service manager and ask them what their possible plans are. At the same time, I wouldn't want them going overboard and spending stupid amounts of money they don't have to, especially if the property is leased and the long term occupancy might be uncertain.

- ÆCIII

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