Say Goodbye to Complex Installations! Tesstudio’s New V3 Rotating Mount for Cybertruck + Giveaway

[hemiarch]

OMG, this is complete bullshit already... Tesstudio, please publicly address this and let us know how you are going to be fixing this for customers that you sold a not quite up to par product or be prepared to be shredded like wheat. Keep in mind, I altered my bracket myself, you know, the one your V3 is based on (without royalties might I add), so I have no skin in this game.

But I know someone who does, so ignoring this message is not an option.

Oohhhh yeah! That’s right brother. Be what we call a “responder” or team adderall is gonna send out for you like Panda Express from DoorDash.

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[That Beast Mode]

Oohhhh yeah! That’s right brother. Be what we call a “responder” or team adderall is gonna send out for you like Panda Express from DoorDash.

There is only one possible way and voice to read your reply in. Everything else is incorrect.

 

[hemiarch]

There is only one possible way and voice to read your reply in. Everything else is incorrect.

That’s exactly how it was intended

 

[Tesstudio]

So I contacted Tesstudio about a free exchange for my unopened V2 product. It turns out "Free" is not really "Free". Here is the reply:

Thank you for contacting us.
We understand your concerns about installation. The V2 and V3 differ only in the design of the bracket; the installation method is essentially the same.
If you wish to return the product for an exchange, you will be required to pay the $15 difference in product price, return shipping, and reshipment shipping.
We sincerely encourage you to attempt to assemble it.
If you have any further questions, please feel free to contact us and we will do our best to assist you.

Have a nice day!
Best Regards
Fiona
Tesstudio Team

I'm sorry, the product has a quality issue and we will provide a free return or exchange for the customer. I'm correcting the post now.

 

[Tesstudio]

Agreed!

Some salt to the wound, version 2 is being sold at $190. That price is still ridiculous, considering it has already been discovered to be a defective product to the extent that it required redesigning.

Anyone that buys v2 is going to have to either have to find a way/pay someone to modify it, return it because they're not confident in altering the product, or potentially damage their plug. Advertising it as a "more easy install" insinuates that v2 is easy to install and doesn't fix the fact that those that are stuck with v2 may not be able to install it at all due to skill. That should be sold at a heavy discount, or at the very least advertise that you may need to make modifications.

No, the V2 bracket is priced at $148.50, not $190; the current price of the V2 is $129.

 

[That Beast Mode]

I'm sorry, the product has a quality issue and we will provide a free return or exchange for the customer. I'm correcting the post now.

Thank you for doing the right thing, it is appreciated by all the members and we will remember in the future that you are honorable and standing behind your product.

 

[hemiarch]

Thank you for doing the right thing, it is appreciated by all the members and we will remember in the future that you are honorable and standing behind your product.

Well said. Thank you Kai.

 

[spearmanp]

Yeah that price is crazy, especially when it requires such heavy modification. If the product didnt require lots of grinding, as they claim with the new, new version then the install wouldnt be that bad.

I am waiting for them to respond and see if they make it right to their OWN claim that people who had a non-used one can simply swap it out for free. I feel that even people who used it and are uncomfortable with it possibly breaking their screen should be able to get a free swap too, but at the very least they should honor their own words.

I tried again to see if I could swap the V2 for V3. It turns out that this was a total lie in their posting. Now they say you can't return it unless there is something wrong with it. Here is the reply I received:

Dear Paul ,

Thank you for your reply.

I have consulted with the colleague responsible for forum communication. A replacement is only available if the product has a problem related to the product itself.

Could you try installing the product to see if there are any issues?

If you have any problems with the installation,please feel free to contact us and we will do our best to assist you.
Have a nice day!
Best Regards
Fiona
Tesstudio Team

 

[hemiarch]

I tried again to see if I could swap the V2 for V3. It turns out that this was a total lie in their posting. Now they say you can't return it unless there is something wrong with it. Here is the reply I received:

Dear Paul ,

Thank you for your reply.

I have consulted with the colleague responsible for forum communication. A replacement is only available if the product has a problem related to the product itself.

Could you try installing the product to see if there are any issues?

If you have any problems with the installation,please feel free to contact us and we will do our best to assist you.
Have a nice day!
Best Regards
Fiona
Tesstudio Team

@Tesstudio , maybe these returns should go through you if the rest of your team doesn’t understand what you’re offering the people who previously bought this?
it’s very bad PR for not a lot of cost saving.

 

[That Beast Mode]

@Tesstudio , maybe these returns should go through you if the rest of your team doesn’t understand what you’re offering the people who previously bought this?
it’s very bad PR for not a lot of cost saving.

I agree, this is really bad PR... They mentioned in their response that they spoke to you directly, so you must have some kind of response to this. We know you are trying to do the right thing by your customers here.

 

[rudedawg78]

So, @Tesstudio , can I return my unopened V2 bracket for an upgrade to the V3 or not? Seems like your company doesn't agree with what you posted. I am ready to return my V2.

 

[That Beast Mode]

The title should say " Say goodbye to complex installations and say hello to even more complex customer service and return policies"

 

[Tesstudio]

I tried again to see if I could swap the V2 for V3. It turns out that this was a total lie in their posting. Now they say you can't return it unless there is something wrong with it. Here is the reply I received:

Dear Paul ,

Thank you for your reply.

I have consulted with the colleague responsible for forum communication. A replacement is only available if the product has a problem related to the product itself.

Could you try installing the product to see if there are any issues?

If you have any problems with the installation,please feel free to contact us and we will do our best to assist you.
Have a nice day!
Best Regards
Fiona
Tesstudio Team

I'm sorry, Fiona may have forgotten; I've already told her and my forum friends that unopened items can be replaced free of charge (no shipping fee required); you can contact her again for a replacement.

 

[Tesstudio]

So, @Tesstudio , can I return my unopened V2 bracket for an upgrade to the V3 or not? Seems like your company doesn't agree with what you posted. I am ready to return my V2.

I'm sorry, Fiona may have forgotten; I've already told her and my forum friends that unopened items can be replaced free of charge (no shipping fee required); you can contact her again for a replacement.

 

[Tesstudio]

So, @Tesstudio , can I return my unopened V2 bracket for an upgrade to the V3 or not? Seems like your company doesn't agree with what you posted. I am ready to return my V2.

I'm sorry, Fiona may have forgotten; I've already told her and my forum friends that unopened items can be replaced free of charge (no shipping fee required); you can contact her again for a replacement.

@Tesstudio , maybe these returns should go through you if the rest of your team doesn’t understand what you’re offering the people who previously bought this?
it’s very bad PR for not a lot of cost saving.

I'm sorry, Fiona may have forgotten; I've already told her and my forum friends that unopened items can be replaced free of charge (no shipping fee required); you can contact her again for a replacement.

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