Tesla Refuses to Work on Vehicles With non-OEM Tires

[CarMan ElecTruck]

You can buy two of the ‘same size’ tires from different manufactureres and it is very possible one could be wider or taller by a few millimeters..

Car manufacturers package protect (and Warranty) for the tire line up they offer from factory.. FACT.

diameter and width are only two of the many dimensions which are important in the wheelhouse-liner package..

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[DAE1]

I bet the Technician at Tesla has already told him why they were refusing service but he doesn't want to spill the whole truth here.

My guess: His tire was the cause of the damage to the control arm and subsequent tire rubbing.

The reason is in their voicemail. Though the tires are the same size and speed rating, there can be other differences based on the manufacturer according to them. They told me they haven’t tested the vehicle with the Bridgestone tires and so any issue they see as possibly caused by the tires, they will not do. The funny part is that none of the tires are OEM but only one tube. In addition, they had already made adjustments to the bumper to “fix” this issue and when I said that it was still rubbing, they then canceled my service saying I had non-OEM tires and they couldn’t help. I had to go to a non-Tesla shop where they have said it had to do with the control arm. I recently reached out to the manager, and they are now willing to work on it after I essentially had to threaten litigation. It just makes me fear putting non-OEM tires on my Beast if this is truly their new policy.

 

[DAE1]

No because still this is BS.

I had non-OEM tires installed on my Model 3 (Pirelli ELECT EV) after the OEM Michelins wore out. First thing I did was go to Tesla service center for alignment. Great service!

I am confused about OP's statement:




"Certified Michelin" on a Cybertruck? what Michelin tires are OEM on the Cybertruck?

"Bridgestone tires"...? Not in OEM size.

And there are no "certified" tires. There are, however, OEM tires. OEM tires are the original tire brand/model when vehicle initially delivered.

its BS because it didn’t happen to you on your model 3 but happened to me on my model S? Isn’t it possible this is a newer policy? Also, as mentioned in my original post, this wasn’t on my CB which is maybe why you are confused on the OEM brands. Tesla called me saying Michelin tires had been tested with my model S but that the Bridgestone hadn’t. The point of this post was to determine if there was risk in getting non-OEM tires on my CB. The last thing I want is to have a huge repair need and be rejected just because I got a different brand of tires.

 

[DAE1]

The issue being investigated was the tire rubbing the fender; if the tires were not exactly OEM size, then I can see where Tesla would refuse to address it.

They were the same size but they explained that they can’t rule out tires if the brand differs from the ones Tesla has not personally tested. This was strange to me since it was one of 4 tires that had the issue.

 

[CyberGus]

They were the same size but

Everything after "but" is BS. They may as well have said "we would work on this, but we just don't want to"

 

[DAE1]

what tire did you use?

Bridgestone Potenza sport 245/35ZR21
OEM wheels are 21" Grey Turbine Wheels.

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