Tesla Service

[AlDente]

Tesla gets criticism for its service issues but people don’t always post positive feedback. As I sit in the comfortable seat in the customer lounge of one of my local Tesla Service Centers I thought I’d tell this short story.

The appt was for tire puncture large screw in the center of my front left tire. The appointment was for 10:45 but I arrived at 10. This SC has minimal parking and was crowded so I stopped before the actual service portico and went into the service desk. While walking in I had used the Tesla app to confirm my arrival. There was no line and I was greeted immediately and gave them my name.
They confirmed my tire issue and I also described a broken mud flap (off roading in a Costco parking lot) and they agreed to look at that. I have Tesla wheel and tire coverage so a new oem tire is $25. They then told me they would replace the broken mud flap no charge. 90 minutes later the Cybertruck was ready to go and the CS Experience was 10 of 10.

I’ve never had a vehicle service experience at a dealership like that in my life. Tesla has it together and I’m a true brand fan.

Edit; I forgot to mention that they did a free tire rotation as well.

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[kpanda17]

I’ll add

build your relationship and they will goto all ends for customers

We have five teslas and with every multi service task appointment, I bring in a bag of bagels and cream cheese
Always the 8am appointment

this week I was towed and thus last minute appointment the day before
Next day talking to my Tesla SC bestie, he said, Ken I saw you on rhe service chat but wondered why we did not see you at 8am
Meaning bidirectionally we both have expected positive behavior

if you want a lot from Tesla
Treat them nice

 

[jimbobb23]

The PCS for our truck was delayed but they got it in yesterday. The service process is flawless. We drop it off, drive off in the loaner. They do the fix in one day, check on a bunch of other problems, replace some stuff we didnt even talk about. You get updates in the app. Then you drive the loaner back, swap cars without a worry, and drive home. I just can't go back to any other car company. The experience is so great. Now...they did delay that PCS appointment twice but once it came it was amazing.

 

[Mini2nut]

As a 5.5 year Tesla owner it all depends on which SC you visit. I have multiple in my area and one clearly stands above the rest. We always enjoy a great service experience and it‘s now our go to.

 

[AlDente]

As a 5.5 year Tesla owner it all depends on which SC you visit. I have multiple in my area and one clearly stands above the rest. We always enjoy a great service experience and it‘s now my go to.

I'm on my 5th Tesla and there are two others driving Model 3's and a Y in the family (all using FSD). Many of these good or bad experiences are influenced by the customers attitude. I had zero expectation they would do anything for free but they did and in a very professional, low key sort of way. Great experience and I'm very happy I sprung for the Wheel and Tire package. I'm planning some road trips in the coming months and it's a nice feature to have in your back pocket.

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