Tesla Support

[AlDente]

I have 2 Teslas and a CT reservation. Iwas trying to order a Model 3 SR for our daughter this morning and once I found the right vehicle I clicked the Details button and was immediately informed that my "referral" to the person in the screen shot photo below was in place. I have no idea who this person (Ram Kumar) is but he has apparently successfully hacked THE or MY Tesla App. I looked for somewhere to report issues on the Tesla APP with no luck. No phone numbers nor email addresses were available. I called ny local service center and they transferred me to the motherships Customer Service Line. I've been on hold for 2 hrs and 49 minutes with no help or alternatives. Any suggestions? I posted my issue on X to Musk but this rather serious issue seems unreportable. WTF Tesla!!!!

Sponsored

 

[CyberGus]

I have 2 Teslas and a CT reservation. Iwas trying to order a Model 3 SR for our daughter this morning and once I found the right vehicle I clicked the Details button and was immediately informed that my "referral" to the person in the screen shot photo below was in place. I have no idea who this person (Ram Kumar) is but he has apparently successfully hacked THE or MY Tesla App. I looked for somewhere to report issues on the Tesla APP with no luck. No phone numbers nor email addresses were available. I called ny local service center and they transferred me to the motherships Customer Service Line. I've been on hold for 2 hrs and 49 minutes with no help or alternatives. Any suggestions? I posted my issue on X to Musk but this rather serious issue seems unreportable. WTF Tesla!!!!

It's right there in the URL:

Maybe you clicked a link to get to the store? Start from https://www.tesla.com and go from there.

I assume you're adding someone else's referral? Like @greggertruck lol

 

[CyberGus]

According to Tesla, you "order through a referral link". So to apply a referral, you must have started at the URL "https://ts.la/REFERRALnnnnn" either by accident or by a hidden/sneaky link.

The hax is likely on the client side, not Tesla's side.

 

[AlDente]

It's now over 3 hours 10 minutes on hold. It seems that Tesla is great unless you have a problem. If that happens you're pretty much left to your own problem solving skills ...

 

[CT19TX]

May want to ask your daughter what her boyfriend's name is.

 

[greggertruck]

I have 2 Teslas and a CT reservation. Iwas trying to order a Model 3 SR for our daughter this morning and once I found the right vehicle I clicked the Details button and was immediately informed that my "referral" to the person in the screen shot photo below was in place. I have no idea who this person (Ram Kumar) is but he has apparently successfully hacked THE or MY Tesla App. I looked for somewhere to report issues on the Tesla APP with no luck. No phone numbers nor email addresses were available. I called ny local service center and they transferred me to the motherships Customer Service Line. I've been on hold for 2 hrs and 49 minutes with no help or alternatives. Any suggestions? I posted my issue on X to Musk but this rather serious issue seems unreportable. WTF Tesla!!!!

If at all possible could you do me a fatttt solid and use MY link instead? If you have someone else in mind, go for it.. BUT.. PLEAAASE

ts.la/kylee60950

 

[greggertruck]

If at all possible could you do me a fatttt solid and use MY link instead? If you have someone else in mind, go for it.. BUT.. PLEAAASE

ts.la/kylee60950

Open on a private browser whoever link you wanna use, and order it.

Or, install a new browser. man... i you could/ would use my link that'd be massive!!!!! <3

 

[AlDente]

According to Tesla, you "order through a referral link". So to apply a referral, you must have started at the URL "https://ts.la/REFERRALnnnnn" either by accident or by a hidden/sneaky link.

The hax is likely on the client side, not Tesla's side.

Nope, I'm slightly brighter than that. My access (several times now) was direct to Tesla.com. I have cars and solar and use it all the time. The referral will be by me, for me. Apparently It is not changeable unless I speak to Tesla directly (3:15 and waiting). After several reboots it will not go away on it's own and I have no way to undo/redo the referral. Really nice situation and has me thinking do I really want to get yet another vehicle from a company this unreachable when a problem arises.

 

[CyberGus]

Nope, I'm slightly brighter than that. My access (several times now) was direct to Tesla.com. I have cars and solar and use it all the time. The referral will be by me, for me. Apparently It is not changeable unless I speak to Tesla directly (3:15 and waiting). After several reboots it will not go away on it's own and I have no way to undo/redo the referral. Really nice situation and has me thinking do I really want to get yet another vehicle from a company this unreachable when a problem arises.

Or, cancel the order and start over.

It's not like there's 2M people in line

 

[AlDente]

Or, cancel the order and start over.

It's not like there's 2M people in line

I didn't even get a chance to start the order ... this "referral" that I didn't request is somehow attached to my Tesla account no matter what/when I try to order. It's really obvious they don't have tip of the spear developers doing the App stuff. 3 hours and 26 min waiting on hold and temperature rising!

Plus, I have to listen to their crappy genz bumper music ... F**K!

 

[CT19TX]

Nope, I'm slightly brighter than that. My access (several times now) was direct to Tesla.com. I have cars and solar and use it all the time. The referral will be by me, for me. Apparently It is not changeable unless I speak to Tesla directly (3:15 and waiting). After several reboots it will not go away on it's own and I have no way to undo/redo the referral. Really nice situation and has me thinking do I really want to get yet another vehicle from a company this unreachable when a problem arises.

Yeah you shouldn't buy one from them, that will stick it to them. Travel on down in person to a legacy auto dealer, I'm sure you'll be in and out in 15 minutes.

 

[CyberGus]

https://www.tesla.com/referral/ramkumar75094


Who the hell is this guy lol

 

[CyberGus]

Well, shit.

I went to the referral link above, closed the window, and opened tesla.com in another window.

Lo, and behold:

Damnit @AlDente now you broke me too

 

[CyberGus]

Ah-HA!

It's a cookie!

Delete the cookies for tesla.com and you should be good. OR, maybe visit a different referral link first, such as your own.

 

[CyberGus]

Yep, if I click through another referral link, it gets replaced. @AlDente

(Sorry @greggertruck I'm not actually buying today lol)

Sponsored