Update: Rearview mirror camera caused Cybertruck windshield replacement!?

[CWiley]

Is a camera cleaning mentioned anywhere on your service ticket, that could explain why they were messing around in that area. But that makes sense that they just got spooked by the difficulty of getting that screwed back in. Will they let you reattach it so they can continue?

during my digital mirror install my FSD cameras became uncalibrated, I had to remove the screw, optimize my wire management and then carefully put it back up without over tightening. I found it best to pull up the camera view in the settings to make sure that the camera was not pushed up too high. After a 10 minute recalibration everything worked again.

The tech says the laminate, I assume he means the glue that holds it all to the windshield, is pulled down due to the weight of the camera. I don't believe that. unless it was a faulty glue job initially. Thanks for the calibration tip.

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[CWiley]

I’ve installed the hannshow one on my YT channels and my own custom one, radar detectors and more, so in my personal opinion and experience this is absolutely ridiculous. At this point I’d attempt to glue that part back yourself, no need to replace the entire windshield

I hope this is an option.

 

[CWiley]

Very odd and seems unrelated to the installation of the lightbar. Even if it was loose before they received it why would that stop them from installing the lighbar?

I'm not aware they need to get into that area for any adjustments? The lightbar doesn't get glued down far enough to interfere with any of those components. Did they bump into it; investigate the connection; try and disconnect it and fail?

SC don't like cameras and the likelyhood they looked for a power cord to disconnect is high. With the power cord typically coiled up inside the triangle panel its not an easy task to just pull the power cord. Any chance you have video from the rearview camera showing was happend?

Assume your using a SC near Atlanta, GA? One of the SC I tried to get mine installed at said they were not trained or equiped for glueing the lightbars.

Sorry this happened. Try and escallate.

Let us know how this progresses.

The service tech was going down a rabbit hole for another issue, which the truck was not there for. However, he claims he was doing me a favor because the light bar is a permanent attachment. With the cameras out of calibration and, in his opinion, the windshield replacement the only solution, he supposed he was saving me from wasting a light bar installation. Assuming I would have to replace the windshield. He took the camera down to investigate the FSD camera calibration. It may be honorable, but he causes a definite problem for me, trying to prevent a possible problem. I requested the truck back as I left it with them, whole, concerning the rearview camera. It was a tough install, and when I completed it, I never wanted to see that install again!

 

[eswimm]

Did you have any struggles installing the camera? I slipped re-attaching the mirror to my windshield in my Model X and pulled the camera mounting bracket off the windshield in one corner. Fortunately, I traded it in for my Cybertruck, so I didn't have to worry about it.

I'd be utterly amazed if the digital mirror had enough mass to break the bracket loose, but I can definitely attest to being able to break it loose accidentally.

 

[REDNAVE]

The service tech was going down a rabbit hole for another issue, which the truck was not there for. However, he claims he was doing me a favor because the light bar is a permanent attachment. With the cameras out of calibration and, in his opinion, the windshield replacement the only solution, he supposed he was saving me from wasting a light bar installation. Assuming I would have to replace the windshield. He took the camera down to investigate the FSD camera calibration. It may be honorable, but he causes a definite problem for me, trying to prevent a possible problem. I requested the truck back as I left it with them, whole, concerning the rearview camera. It was a tough install, and when I completed it, I never wanted to see that install again!

Ah. Sounds like good intentions. Have you verified the FSD shroud has indeed come off of the windshield? Seems like a silly thing to have to replace the entire windshield if it were peel off.
Also, is your digital mirror camera using a 3D printed mount or a metal one?
I initially got a 3D printed one that was more difficult to install than Hansshow’s revised metal mount that has a guidance hole for the screw

 

[CWiley]

Ah. Sounds like good intentions. Have you verified the FSD shroud has indeed come off of the windshield? Seems like a silly thing to have to replace the entire windshield if it were peel off.
Also, is your digital mirror camera using a 3D printed mount or a metal one?
I initially got a 3D printed one that was more difficult to install than Hansshow’s revised metal mount that has a guidance hole for the screw

Yes, silly and inaccurate evaluation.
I broke down and opened the whole thing again. I disconnected and removed the rearview mirror. I investigated the area the service tech supposed was pulled off by the (two-pound) rearview mirror camera. It all looked fine, tight, stable, well-mounted, etc.

I reinstalled the camera, went into the service menu, and calibrated the cameras. Took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything is back to normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and had no technical training foundation.

 

[CWiley]

I hope this is an option.

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

 

[CWiley]

Did you sign anything before the work? I had to sign for all the mods in my CT while they investigated a running bar issue (it somehow came unplugged ?) if you didn’t sign then I’d kindly ask why they obviously touched that area without consent, and where’s their proof that any alleged delamination was present before they touched it.

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

 

[CWiley]

Very odd and seems unrelated to the installation of the lightbar. Even if it was loose before they received it why would that stop them from installing the lighbar?

I'm not aware they need to get into that area for any adjustments? The lightbar doesn't get glued down far enough to interfere with any of those components. Did they bump into it; investigate the connection; try and disconnect it and fail?

SC don't like cameras and the likelyhood they looked for a power cord to disconnect is high. With the power cord typically coiled up inside the triangle panel its not an easy task to just pull the power cord. Any chance you have video from the rearview camera showing was happend?

Assume your using a SC near Atlanta, GA? One of the SC I tried to get mine installed at said they were not trained or equiped for glueing the lightbars.

Sorry this happened. Try and escallate.

Let us know how this progresses.

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

 

[CWiley]

Is a camera cleaning mentioned anywhere on your service ticket, that could explain why they were messing around in that area. But that makes sense that they just got spooked by the difficulty of getting that screwed back in. Will they let you reattach it so they can continue?

during my digital mirror install my FSD cameras became uncalibrated, I had to remove the screw, optimize my wire management and then carefully put it back up without over tightening. I found it best to pull up the camera view in the settings to make sure that the camera was not pushed up too high. After a 10 minute recalibration everything worked again.

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

Thank you for your comments:
It was your comments that caused me to recalibrate the cameras myself.

 

[CWiley]

I love Tesla cars but I fckng despise their service centers and scummy techs, here is another example why.

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

 

[Cyberrad]

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera. His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

Sorry that you have to deal with this. Which service center is this?

 

[CWiley]

Did you have any struggles installing the camera? I slipped re-attaching the mirror to my windshield in my Model X and pulled the camera mounting bracket off the windshield in one corner. Fortunately, I traded it in for my Cybertruck, so I didn't have to worry about it.

I'd be utterly amazed if the digital mirror had enough mass to break the bracket loose, but I can definitely attest to being able to break it loose accidentally.

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera.

His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

 

[jameskk]

I reinstalled the camera, entered the service menu, and calibrated the cameras. I took the truck out for a 15 to 20-minute drive, giving the cameras time to re-calibrate, and everything was normal. There are no error messages on the screen. FSD is again available. All is well. That service tech, though well-meaning, needs more training. All the truck needed was a camera calibration. He should never have touched the camera.

His evaluation that the sky was falling was speculation, opinion, and shade tree, and he had no technical training foundation to support it.

Did you put the camera back or remove it? This post had my second guessing my rear view mirror camera installation, but, there is no way that little bit of extra weight should cause anything to pull loose like that. If it does, Tesla needs to reevaluate their installation.

 

[REDNAVE]

Did you put the camera back or remove it? This post had my second guessing my rear view mirror camera installation, but, there is no way that little bit of extra weight should cause anything to pull loose like that. If it does, Tesla needs to reevaluate their installation.

He said he fixed it later.
But while on this topic, all digital mirror owners should:
1) make sure your internal wire management is done with care, avoiding the big silver circle. Overlapping that area can cause GPS issues
2) make sure you don’t over tighten the mirror screw, it can cause the FSD camera to rise and a recalibration will be needed (after lowering the camera back to a low horizon)
3) make sure your mirror cables don’t take up any more space than needed as you could suffocate the little fan inside the shroud; overheating can damage your internal facing camera (restricting FSD from being used and causing an out of warranty repair being needed; found out from fellow YouTuber who learned this the hard way)
4) if you got the 3D printed mirror mount, and it feels loose you could request the metal version. (At least from Hansshow) it’s easier to install and sturdier; however you have to break the little plastic cover off the mirror shroud)

My tutorial was lengthy on purpose to make sure everyone can learn how to properly do it, be sure to watch the summary of the install.

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