iproduce
Active member
- First Name
- Steve
- Joined
- May 16, 2024
- Threads
- 5
- Messages
- 39
- Reaction score
- 73
- Location
- Franklin, TN
- Vehicles
- Cybertruck, Model S, Model X
- Occupation
- Producer
- Thread starter
- #1
New to the site and not typically a poster but I think I just need to vent. I have had the car for 6 days and 4 of those days in the shop. Like most of you I have been waiting for 4 years and finally received my truck on May 10, 2024 here in Franklin, TN. The process of picking up a $100k truck was a bizarre experience in itself. Walking up to a counter and signing some documents and being told the parking spot it’s located in was strange. It was like picking up a Hertz rental car. Not even a thank you or congrats.
First issue I had was the tonneau cover not being installed properly. The rubber dividers were getting caught when being closed due to the cover being uneven.
They tried to fix but then decided they will need it for the whole day. Put me in a rental and picked up at end of day. This was this past Monday.
Tuesday morning took my kids to school and decided to switch drive mode from the sport mode to custom. I then realized I was getting a warning about height not being able to adjust. I then noticed another warning that I missed about not being able to charge and that the truck needs service. Took it in and they put be back in a rental. Finished at end of day and apparently there was a hose that simply was not connected that made the car rise and lower.
Then, this morning I go out to the truck to take my girls to school and the truck is a complete brick. I cannot even open a door, unplug charger, open bed…I mean nada. Then Tesla had to literally send 3 different tow trucks with a total of 10 hours of waiting. I won’t bore you with the details but just simply an awful experience. None of the drivers, except for the last one, knew what to do, yet I had the Tesla service rep texting me that they will know what to do.
So now, at 9:33pm CST, I can only assume they have the car because I did not get any kind of confirmation nor any service notification in my app. Day 6 a brick in my driveway and day 7 will be in the shop. I really hope this is not common.
We were planning on taking this in a road trip but I really have my doubts. Anyways, thanks for listening and, again, just wanted to get this off my chest and share my experience so far. The few days I did drive it I absolutely LOVE it! But this experience has left a very bitter taste.
First issue I had was the tonneau cover not being installed properly. The rubber dividers were getting caught when being closed due to the cover being uneven.
They tried to fix but then decided they will need it for the whole day. Put me in a rental and picked up at end of day. This was this past Monday.
Tuesday morning took my kids to school and decided to switch drive mode from the sport mode to custom. I then realized I was getting a warning about height not being able to adjust. I then noticed another warning that I missed about not being able to charge and that the truck needs service. Took it in and they put be back in a rental. Finished at end of day and apparently there was a hose that simply was not connected that made the car rise and lower.
Then, this morning I go out to the truck to take my girls to school and the truck is a complete brick. I cannot even open a door, unplug charger, open bed…I mean nada. Then Tesla had to literally send 3 different tow trucks with a total of 10 hours of waiting. I won’t bore you with the details but just simply an awful experience. None of the drivers, except for the last one, knew what to do, yet I had the Tesla service rep texting me that they will know what to do.
So now, at 9:33pm CST, I can only assume they have the car because I did not get any kind of confirmation nor any service notification in my app. Day 6 a brick in my driveway and day 7 will be in the shop. I really hope this is not common.
We were planning on taking this in a road trip but I really have my doubts. Anyways, thanks for listening and, again, just wanted to get this off my chest and share my experience so far. The few days I did drive it I absolutely LOVE it! But this experience has left a very bitter taste.
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