Well I Made A HUGE Mistake... Am I Doomed? (Voucher Related) [Solved]

[PhilEsq]

Universal Charger comes with FS, so I am curious why this was a rush need to buy impulsively?

I didn't get a charger with my truck. I opted to install the charger and Gateway with a Tesla certified installer. The installer said the equipment would be sent to them. I then got an email saying that I would get a voucher which I haven't received yet.

Sponsored

 

[TECH49]

I received the mobile charger with my delivery, which is what i believe all trucks get. Not the universal charger.

 

[Cyber Satoshi]

Still have yet to hear back about my open ticket. Will update when I do.

 

[Ray in montana]

Universal Charger comes with FS, so I am curious why this was a rush need to buy impulsively?

I did the same thing. I didnt want to use the mobile charger and wanted a gen 3 wall charger. And i didnt read the fine print. What can i say.

 

[Cyber Satoshi]

In a way I'm glad I'm not the only one, but also sad that there are so many people who got "got" by this

 

[carsly]

In a way I'm glad I'm not the only one, but also sad that there are so many people who got "got" by this

There really is no getting 'got'.

Reading is fundamental. They really could not have made it more clear.

 

[CTSoFL]

Well.... I didn't understand the details of the voucher program.

Picked up my truck last month and figured "hey I need a charger" so I logged on (in a hurry) and ordered the Gen 3 charger from Tesla's shop using the voucher. In my head I'm thinking "I'll come back for the rest of it later...."

Well as yall surely all know that's not how it works. Apparently I forfeited about 2 grand after buying the charger! I was absolutely shocked today when I went to check out with my cart.... I just assumed this worked like a normal gift card or credit.

Needless to say I'm mad at both myself for not reading the fine print and also a little peeved at the "system" implemented here....

Do yall think I'm doomed or is there any history of Tesla being understanding here? What department should I try to get in contact with? I'm a share holder who just bought a 100K+ truck... surly they'll be understanding here, right?!

?

Thanks for any thoughts.

Tesla's customer service agent when you call them?

That sucks.

 

[Cyber Satoshi]

Update 2024-07-31:

Tesla did respond to the tickets I created via the contact section of the online store. They issued me a new voucher for the remanding balance that has the same expiration date as the original. I'm extremely appreciative of the grace they gave me in this situation. Good on Tesla!

 

[TECH49]

Most excellent news!

 

[MVSANDER1]

In a way I'm glad I'm not the only one, but also sad that there are so many people who got "got" by this

The same thing happend to me! Please help.

 

[MVSANDER1]

Tesla's customer service agent when you call them?

That sucks.

This is the exact response i got when i called the service agent for the same exact problem.

 

[Cyber Satoshi]

Contact Tesla via the store website. It creates a ticket with them. Took about a week to hear a response.

https://www.tesla.com/contactus

 

[EXPTREVER]

I had an issue. I had all items in cart. Including the spare tire which is $1500. Total made each item like $3.22 as I went over the $2500 a bit. Voucher code in. Press button. Got the System Error red x, and a confirmation minus the $1500 spare. I canceled immediately all the items prior to shipping.

Yet voucher code now didn't work. I called CS. They opened a ticket. (also they could not believe the single use code). I got an email two days later along with hey we are researching it. 15 minutes later I received new code, and an email saying be careful this time.

I said thanks. Please tell Elon in your annual review to bring the NVIDIA GPU's back to Tesla from X. The shop needs everything it can get.

OP story seems very different than mine. Good luck.

Which selections did you choose for their online ticketing section?
I’ve had my truck since January and have never received a voucher. I’ve called, opened service visits, and gone to the actually sales store and no one can help me.

 

[MVSANDER1]

Tesla's customer service agent when you call them?

That sucks.

Contact Tesla via the store website. It creates a ticket with them. Took about a week to hear a response.

https://www.tesla.com/contactus

Thank you so much. I just contacted them. I hope to have the same results. ?I really hope they change how they message that very important information... Not in fine print after the closing of the message.

 

[Cyber Satoshi]

Which selections did you choose for their online ticketing section?
I’ve had my truck since January and have never received a voucher. I’ve called, opened service visits, and gone to the actually sales store and no one can help me.

Sorry i honestly can't remember the exact selections

Sponsored