New TSB (10/4/24) - Motor and Inverter Replacement for Dual-Motor Cybertrucks / Tri-Motor Cyberbeasts

[SentinelOne]

https://service.tesla.com/en-US/documents?modelCode=CT

Looks like the PMM's have an issue on some trucks as calling for motor swap on Front CB and Rear CT - aka PMM's + Inverter on CT Rear....

Hopefully not a lot (and not mine - VIN 19XXX)! .

Have a service apt and they added the flat cable harness guide to the list automatically - will be interesting if they add any of these to my apt.

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[Korben Dallas]

I’m surprised they don’t list any VINs. So how do we find out if our Cybertruck is affected or not? A notification thru the app to schedule a service appointment To fix it?

 

[CG Cowboy]

Interesting. I was recently in for service on something else and mentioned the rear motor error I had. When they looked into it, they said it would be fixed with a firmware update. Hmmm...

 

[tcmeyers]

https://service.tesla.com/en-US/documents?modelCode=CT

Have a service apt and they added the flat cable harness guide to the list automatically - will be interesting if they add any of these to my apt.

They added it to mine (just a wiper arm correction) so the appointment took longer than expected. This is what the invoice said about the additional work (which was free):::


Concern: Install Flat Flex Cable Harness Guide

Repair Notes: the technician removed the passenger side carpet and exposed the flex cable that runs under the floor. the technician inspected the flex cable for any breaks or nicks and none was found, the technician then removed the old cable harness and installed the updated cable harness ensuring the cable is flush with the new harness. After installation the technician re-installed the passenger side carpets and trim verifying all panels are installed correctly and without stains orhand prints

 

[HaulingAss]

They added it to mine (just a wiper arm correction) so the appointment took longer than expected. This is what the invoice said about the additional work (which was free):::


Concern: Install Flat Flex Cable Harness Guide

Repair Notes: the technician removed the passenger side carpet and exposed the flex cable that runs under the floor. the technician inspected the flex cable for any breaks or nicks and none was found, the technician then removed the old cable harness and installed the updated cable harness ensuring the cable is flush with the new harness. After installation the technician re-installed the passenger side carpets and trim verifying all panels are installed correctly and without stains orhand prints

"Installed correctly and without stains or hand prints"? That doesn't sound like something Tesla Lynnwood would write, It sounds more like the Bellevue Service Center, or maybe the one in Seattle, the city of wokeness. My point is, do they really have to say they did the work without leaving handprints or stains? Isn't that just expected? Or are they ribbing you for perhaps asking them to be careful not to get dirty handprints or stains on your rig? I just don't get it. I've never seen repair notes that bragged they didn't leave handprints or stains.

 

[Tecyber1]

I’m surprised they don’t list any VINs. So how do we find out if our Cybertruck is affected or not? A notification thru the app to schedule a service appointment To fix it?

You wait until you are driving and get a "Pull over immediately" message....that's how. haha!

 

[tcmeyers]

"Installed correctly and without stains or hand prints"? That doesn't sound like something Tesla Lynnwood would write, It sounds more like the Bellevue Service Center, or maybe the one in Seattle, the city of wokeness. My point is, do they really have to say they did the work without leaving handprints or stains? Isn't that just expected? Or are they ribbing you for perhaps asking them to be careful not to get dirty handprints or stains on your rig? I just don't get it. I've never seen repair notes that bragged they didn't leave handprints or stains.

Fife!

 

[wtibbit]

I suspect we customers are receiving the benefit of an efficiency action by Tesla.

That level of action reporting is probably required by their internal reporting and management processes. Team leads and service managers are making sure of the details (no handprints…)

The lowest effort way to document the services for us is to just give us the same information with no additional editing.

Personally, I like it!

Compare that to the typical stealership service invoice that might say,

R/R 177-3973-R1

Shop consumables $$$
Hazardous materials disposal $$$

Then they would add at least three pages with recommended additional work to be done, based on their exhaustive 98 point inspection (that you can be sure you paid for, somehow).

 

[SentinelOne]

Dupe, deleting

 

[Celiboy]

You wait until you are driving and get a "Pull over immediately" message....that's how. haha!

I found out when I heard a clunk and got a message saying the rear motor was disabled, the truck was limited to 65mph and to schedule a service appointment. I had to have the inverter replaced. They had my truck for a week and a half but only took them 1/2 a day to fix it.

 

[2blentendre]

I found out when I heard a clunk and got a message saying the rear motor was disabled, the truck was limited to 65mph and to schedule a service appointment. I had to have the inverter replaced. They had my truck for a week and a half but only took them 1/2 a day to fix it.

May I ask your VIN range? Thanks.

 

[Celiboy]

May I ask your VIN range? Thanks.

My VIN is 1834.

 

[2blentendre]

My VIN is 1834.

Wow OG. Thank you.

 

[donnyb]

I found out when I heard a clunk and got a message saying the rear motor was disabled, the truck was limited to 65mph and to schedule a service appointment. I had to have the inverter replaced. They had my truck for a week and a half but only took them 1/2 a day to fix it.

I had the same thing done last week. I got lucky as it only took 3 days to fix.

 

[Celiboy]

I had the same thing done last week. I got lucky as it only took 3 days to fix.

3 days is nice. My original service appointment was October 10th. I took it in early because I have a fishing tournament and need it to pull my boat before then. My local service center is so backed up I had three completion dates before they actually finished it.

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