2025 brand new Cybertruck fail - now stuck in service

[Crissa]

not sure what you mean the Tesla term auto pilot just means TACC plus FSD if optioned as far as I know.


https://www.tesla.com/ownersmanual/cybertruck/en_us/GUID-101D1BF5-52D2-469A-A57D-E7230BBEE94B.html

Hmm, that's using their older nomenclature - they've generally kept 'Autopilot' and 'FSD' separate due to complaints of people misunderstanding the difference.

Traditionally, Autopilot is only those features that are driver assistance while FSD is the feature set which (eventually - not yet!) replace the driver.

However, as far as I know, the Cybertruck doesn't have non-FSD lane following programmed for it so far. The other Tesla vehicles do: And that collection of features has been called 'Autopilot'. To avoid confusion with drivers treating Autopilot (which you have to pay attention to) as if it didn't need attention.

The Tesla site has said at multiple times that the Cybertruck will have Autopilot standard and Full Self Driving as an option; in contrast to the Foundation Series which had Full Self Driving as standard.

-Crissa

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[FLlovesCyberTrucks]

Tomorrow will be six (6) days for a brand new truck stuck in Service. If they had done a proper PDI (pre-delivery inspection) they would have (or should have) seen that FSD and Autopilot were completely non-functional.

Supposedly, they are waiting for someone from Tesla in Texas to remote in. I was advised by the local service tech that they will probably wind up "condemning the computer", and then (and only then), will they be able to order another one for replacement.

In the meantime, they told me I need to keep waiting. They said, you own the truck (thanks a lot), and you can take it out of service anytime you want, but then you'll lose your place in line, and you'll never get it diagnosed or fixed.

Anyone else have a "Autosteer temporaily not available error" for no explicable reason? On another thread someone pointed out when they had multiple Tesla vehicles in their cloud profile, they had an issue caused by a glitch where they couldn't access FSD when another car wasn't set up for it.

 

[CyberGus]

click on the globe and you'll see the message "Autosteer not available"

At least it gave you “Autosteer Not Available” instead of going “sure, ok” and driving into a pole or something ?‍

 

[FLlovesCyberTrucks]

At least it gave you “Autosteer Not Available” instead of going “sure, ok” and driving into a pole or something ?‍

I'm grateful for that - I read the other thread where the truck computer failed and he wound up banging into things.

 

[Leifmb]

Yes, apparently, despite refinements at the factory, as of February 2025, Tesla is still producing 'Lemon' cybertrucks right off the production line, and I don't mean Lemon-colored wraps!!

As Tesla doesn't let you drive your new vehicle before "acceptance", there is really no way to find out that your new truck's autosteer and FSD are going to be defective.

Despite 150 miles on the road, despite updating to the latest software build with the newest FSD, despite rebooting and rebooting, despite having active subscriptions, complimentary trial, and paid, there is simply no working autopilot or FSD available on the vehicle. It doesn't function: click on the globe and you'll see the message "Autosteer not available". Click a second, or a third time, and the message will then state "What part of 'Autosteer not available' do you not understand?!? Click all you want, mister, but you've got yourself a lemon."

Ok, calm down! It's just an expensive new truck purchase with a problem out of the gate.

"Told you so" said the family, and half of my disapproving friends.

At least my friends at Cybertruckownersclub.com forums have been just great!! Thank you, one and all.

But after getting the very practical advice on the forum to drive the truck and let it calibrate, to download, to update, to reboot, and to perform an ancient ritual dance while standing on the tonneau cover under a full moon, the autopilot/FSD remains completely hobbled.

The FIX!!

"Easy fix", says the service advisor at the local Tesla SC, "we'll just flash the firmware, reboot it, and have the car back to you in an hour, before your complimentary cup of coffee starts to cool." I hope you're right I replied.

Sensing my unease, he continued "These things rarely happen, and when they do, it's usually a quick fix. You won't even need a loaner vehicle."

The FIX!! didn't work!!

Three long hours later, they grab me in the lounge, and say we need some more time, we're giving you a loaner car, but we'll have this fixed by 3PM, or tomorrow at the latest.

They set me up with a Model X loaner (yes!) but it was filthy and stank (no!) and the left turn signal didn't work. Side note: the yoke sucks compared to our squircle!!!!

But it gets worse...Service technicians are stumped!!!

I went on my way with the beat up MX to run some errands (no left turn signalling!!), but by 3PM, I received the phone call from the SC that no Cybertruck owner wants to hear, that the vehicle is presently INOPERABLE, they have no fix, and the local service technicians are STUMPED. This information was related to me by a service advisor so I might have missed a few details.

Were there a bunch of techs literally walking around the vehicle scratching their heads? Don't know - didn't see - wasn't there. All I know is that this is an "anomaly" and that they've never seen it before. They suspect the computer is to blame, but really aren't entirely sure of that either, could be a camera, or a sensor, or a camera sensor, or could be something else; they just don't know.

What now??

Our state has a lemon law. This is STRIKE ONE. But I love the truck, I don't want to return it, I want it back and functioning. It's like no other vehicle I ever owned - the model X seems puny and primitive by comparison. The CT's is more of a 'jet', and the Model X is more of a single-engine plane... Okay, maybe a turborprop, but not a jet!! I digress - point is I love my CT.... 40 years of driving cars, and nothing at all comes close.

The Brave New Hope (to the rescue?)

There is a place where stumped service techs can turn when they just can't fix, don't know, or can't tell. Tesla has a centralized CT engineering team, at a secret underground base somewhere (more likely a furnished office in the factory in Austin, TX). In any event, their location may be a mystery, but their presence is well-known to the local service team.

Anyhow, they have the answers, but there is a queue. And by 'queue' they mean a wait, a backlog of problems, and not a short wait, but a l-o-n-g wait.

Q. Can I have the inoperable truck back??
A. No!!

Q. How long is the queue that I'm in line for to have the truck's vital signs evaluated by remote monitoring and diagnosis???
A. Long, could be D-A-Y-S but hopefully not W-E-E-K-S!!

And so...the upshot of all this...

I need to leave the car in the service dept over the weekend, and through most of next week until they are ready to give me an update on the truck I bought, but don't really own any more... {big sad face, weeping}

First world problems!! But seriously, this CT has been produced for a long time now, and Tesla is experienced with handling service issues. If they think they need to replace the computer, order the damn part, give me my the truck back in the meantime. Just don't hold it hostage in service for weeks diagnosing problems. And that, if you've read this far, is really all I'm griping about!

Cybertruck love to all who love Cybertrucks!!!


PS - Interesting thread by another CT owner with vehicle stuck in service long-term who needed an engineering team to fix his problem (they even flew out from TX to take apart his truck to find the assembly error!!)

https://www.cybertruckownersclub.co...te-their-service-manual-for-cybertruck.15246/

I’m curious what your last VIN sequence is since I got a 2025 as well ending in 615..

 

[FLlovesCyberTrucks]

my vin is pretty close to yours within 50 or so.

 

[Gaximus]

Not to make excuses for them, but they might not be able to give it back for legal reasons. If there is something wrong with the computer(clearly is). And the give it back, and the SteerByWire goes out, they would be held responsible. Even if it was something unrelated.

 

[FLlovesCyberTrucks]

Not to make excuses for them, but they might not be able to give it back for legal reasons. If there is something wrong with the computer(clearly is). And the give it back, and the SteerByWire goes out, they would be held responsible. Even if it was something unrelated.

Nope - not at all, they stated, "It's your truck - you can take it any time you want - but if you do, you'll lose your place in line for engineering support", and then you'll be hosed and never get it fixed - ever, dude, so put on your big-boy pants, suck it up, and leave it here with us until we get around to looking at it. If you wanted real service, you would have bought a BMW, not an experimental super-truck. [parody-they didn't actually say all of that]

 

[AlmostHuman]

Hmm, that's using their older nomenclature - they've generally kept 'Autopilot' and 'FSD' separate due to complaints of people misunderstanding the difference.

Traditionally, Autopilot is only those features that are driver assistance while FSD is the feature set which (eventually - not yet!) replace the driver.

However, as far as I know, the Cybertruck doesn't have non-FSD lane following programmed for it so far. The other Tesla vehicles do: And that collection of features has been called 'Autopilot'. To avoid confusion with drivers treating Autopilot (which you have to pay attention to) as if it didn't need attention.

The Tesla site has said at multiple times that the Cybertruck will have Autopilot standard and Full Self Driving as an option; in contrast to the Foundation Series which had Full Self Driving as standard.

-Crissa

Autopilot Features, just different levels.

 

[mongo]

Autopilot Features, just different levels.

That isn't Cybertruck though?

 

[Leifmb]

Autopilot Features, just different levels.

what do I get if I pull more than twice? lol

 

[scottyah]

what do I get if I pull more than twice? lol

It drives into the nearest pole

 

[Crissa]

Nope - not at all, they stated, "It's your truck - you can take it any time you want - but if you do, you'll lose your place in line for engineering support", and then you'll be hosed and never get it fixed - ever, dude, so put on your big-boy pants, suck it up, and leave it here with us until we get around to looking at it. If you wanted real service, you would have bought a BMW, not an experimental super-truck. [parody-they didn't actually say all of that]

Well, the longer they hold the truck, the clock is running up to the point where they owe you a new one due to lemon law, so...

https://www.floridabar.org/public/consumer/tip007/

Once the vehicle is out of service by reason of repair of one or more nonconformities for a cumulative total of 30 days, the vehicle is presumed to be a lemon and the consumer may proceed with the arbitration process.

Anyhow, thank you for taking the hit to make sure others in the future won't.

-Crissa

 

[AlmostHuman]

That isn't Cybertruck though?

Correct, that is on our X. Just saying that it is all technically “Autopilot features” which is misleading a little. I totally get why people get things confused.

Looking forward to Autosteer on the Cybertruck.

 

[AlmostHuman]

what do I get if I pull more than twice? lol

Ejects the passenger. Safety first!

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