Even a remanufactured pack would be less than 6 months old
It's never good when the doctor looks at your test results and says "Well, that's interesting"
Drove my truck for 3 days before it was towed to the service center and it has been there for the past week. Today was pickup day, but the truck wasn’t ready. Go figure. No information on why it wasn’t ready nor why nobody bothered to contact me.
I feel the same. They keep pushing my date back too. It is really frustrating. They keep saying they are waiting on a part and now figured out they are waiting for THE part. They have yet to give me a loaner.Drove my truck for 3 days before it was towed to the service center and it has been there for the past week. Today was pickup day, but the truck wasn’t ready. Go figure. No information on why it wasn’t ready nor why nobody bothered to contact me.
I arranged earlier this week with the SC manager that if for some reason the repair went past Friday I would need a loaner and I need a model X to accommodate 3 car seats. I was assured that was no problem. That was a lie. No model x loaner available and no model x loaner will be available in the future.
I let them know how wildly inappropriate the lack of communication and transparency is. They apologized. ?‍
You’ve hit lemon law requirements now, haven’t you? I would file
The problem is they said I would have to get back in line to get another truck. I asked if there are any exceptions and they are checking. Super frustrating.
Sounds like a ploy to entice you not to file. I’d file it and let the mediators work that out. I bet you’d get another faster than you think.
I hope you are right and thank you for the encouragement and advice!
My experience has been similar to yours. Took it in for something I was told would be 3 day fix. I am almost at 26 days and counting. There was very little transparency other than short messages "waiting on parts". I finally asked for the service manager to call me. He was gracious and explained a few different problems. Said "we have 3 different engineer team" working on it and it was their top priority. My original problem ended up being fixed, but there was damage to 2 other components in the process and so I continue to wait. If something happens beyond this I may have to look at other options to either get refunded or get another truck.
Lemon Law - It has to be for the same problem.
I am now day 39. Today I was scheduled to pick up. They messaged me yesterday saying they got the parts meaning today would still be the pick up day. Just got a message stating next Wednesday as pick up day which would be 43 days. INSANE. And still nobody has contacted me from Tesla. The poor guys at the service shop are trying their best (I believe) but this is just crazy. To pay for a car you do not have. And it hurts because I absolutely love driving it! I still want it. But just wish there was better customer service.
