Cell service all but down today in Northern California.

[Tanquen]

I'm not sure if it was the carrier they're using or something up with my particular hardware. I've not used it that much, but I actually wanted to try to use the streaming service and it would only partially play a little bit of a song here or there and then immediately go to network connection failed or some such message.

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[Dmayo305]

Did you try a two scroll wheel hold to reset? That's usually my go-to.

 

[mark555055c]

This was an issue with many vehicles yesterday in certain areas, even non Tesla vehicles.

 

[Jhodgesatmb]

I'm not sure if it was the carrier they're using or something up with my particular hardware. I've not used it that much, but I actually wanted to try to use the streaming service and it would only partially play a little bit of a song here or there and then immediately go to network connection failed or some such message.

It must have been the carrier as I was going to watch YouTube while the wife ran an errand and it was useless while normally very good.

 

[Ward L]

I would like to understand cell carrier service in Tesla’s and other vehicles. My phone is connected to ATT cell service and I pay ATT for it. Is there a generic cell service all cars use that allow switching between ATT, Verizon, T-Mobile, etc? How does Tesla pay for that and who do they pay? Can’t believe there are roaming charges. Anyone know?

Oh, I bet at some point Teslas will use SpaceX’s Starlink satillites somehow, but that isn’t cell service. I saw somewhere where CTs have 4G and not 5G.

 

[jf64k]

The cell service was down in SoCal as well.

 

[Sanmartindan]

Same issue yesterday. Navigation could not pull an address

 

[Tanquen]

So not just me. It would be nice if Tesla would let us know what was up.
Also, it would be cool to have the option of Android Auto/Carplay.

 

[Celiboy]

Same on Central California. My CT and my wife’s MY both lost network connection for a while.

 

[HaulingAss]

I would like to understand cell carrier service in Tesla’s and other vehicles. My phone is connected to ATT cell service and I pay ATT for it. Is there a generic cell service all cars use that allow switching between ATT, Verizon, T-Mobile, etc? How does Tesla pay for that and who do they pay? Can’t believe there are roaming charges. Anyone know?

Oh, I bet at some point Teslas will use SpaceX’s Starlink satillites somehow, but that isn’t cell service. I saw somewhere where CTs have 4G and not 5G.

Tesla pays AT&T to provide bulk cellular service to all Tesla. As far as I know, AT&T doesn't contract with other carriers to provide backup support, but I'm sure it's possible, especially in areas where AT&T doesn't have good coverage. I would guess that AT&T doesn't charge Tesla for roaming, if there are other networks in use, they simply quote contract prices that cover the amount of roaming that is expected.

This is a symbiotic relationship that AT&T and Tesla have because the bulk of the Tesla data doesn't demand low latency (maps, movies and music are always buffered) and none of it requires latency as low as a simple voice call. This means AT&T can prioritize voice and put Tesla's data in between, when there are momentary surpluses of capacity, even during periods when the network is under high loads.

I don't have AT&T service, so I can't say if the cars are able to connect where AT&T doesn't have native coverage.

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