Cybertruck Delivery Hold Until April 23 -- Tesla Dealership Associate

[Mase]

For clarification, he never said they cut SC staff. When I said that I was sad to see the cuts, he said that they were still working as hard as they could to roll cars out, and that the CT was the top priority.

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[Crissa]

Who said I’m harassing? I’ve been calm with them the whole time. They even told me to stop by on Wednesday for an update, which is today.

Crissa, do you even own any Tesla products? A sizable amount of stock? Because I do. It seems your goal is to gaslight others and make people feel worse about situations that should never happen in the first place.

You showed up to interrupt them, take them away from other customers, for what reason, exactly?

Gaslighting is what you're doing. You've been told time and again why they didn't do more, and what liabilities exist, and yet you continue to blame the staff for what's essentially your own mistake of not checking the app for updates.

Service:

1. assistance or advice given to customers during and after the sale of goods.

It’s literally their job, Crissa.

There are customers other than you in the world.

-Crissa

 

[Sasmania]

For clarification, he never said they cut SC staff. When I said that I was sad to see the cuts, he said that they were still working as hard as they could to roll cars out, and that the CT was the top priority.

I hope not, but I have heard of SC cuts at some locations, not specific to Scottsdale though...

 

[AnthonyJ]

(1) to annoy persistently

There are people who have admitted on the forums that they contact Tesla daily or multiple times a week.

Melodramatic? Not at all!

Inquiring about the status of a $100,000 order is not annoying. It’s literally their job. Do you get paid to argue over semantics on this website? Have you brought your local Tesla dealership over $1m in revenue? Because I have.

I’m getting my truck tomorrow or Friday because of my persistence and request for escalation. They just ordered the repair kit with overnight shipping. Without my “harassment” (actually just calmly asking every couple days what the deal was), it’s possible that the 8 trucks they have there would never be delivered. I did exactly what they asked, which was check in with the service manager on Wednesday.

 

[Pstryker]

Inquiring about the status of a $100,000 order is not annoying. It’s literally their job. Do you get paid to argue over semantics on this website? Have you brought your local Tesla dealership over $1m in revenue? Because I have.

I’m getting my truck tomorrow or Friday because of my persistence and request for escalation. They just ordered the repair kit with overnight shipping. Without my “harassment” (actually just calmly asking every couple days what the deal was), it’s possible that the 8 trucks they have there would never be delivered. I did exactly what they asked, which was check in with the service manager on Wednesday.

Nice job dude! Getting it done. I agree 100%. Congrats on the incoming truck.

 

[Woodrick]

Inquiring about the status of a $100,000 order is not annoying. It’s literally their job. Do you get paid to argue over semantics on this website? Have you brought your local Tesla dealership over $1m in revenue? Because I have.

I’m getting my truck tomorrow or Friday because of my persistence and request for escalation. They just ordered the repair kit with overnight shipping. Without my “harassment” (actually just calmly asking every couple days what the deal was), it’s possible that the 8 trucks they have there would never be delivered. I did exactly what they asked, which was check in with the service manager on Wednesday.

Yes it is annoying. The Delivery folks have to stop what they are doing, look your account up and make up an answer for you. And it's the same answer. And they probably have more than just you doing it.
And you make a big deal about it's a $100,000 vehicle, so what? Price is always relative. There's a lot of pickups in that same price range.

And if you pissed them off enough to make them deliver your truck early, good luck with great service. But odds are, it would be the EXACT SAME TIME if you had never sent them anything.
Proof? Look at how many folks are saying that their delivery dates are now set, including mine.

 

[AnthonyJ]

Yes it is annoying. The Delivery folks have to stop what they are doing, look your account up and make up an answer for you. And it's the same answer. And they probably have more than just you doing it.
And you make a big deal about it's a $100,000 vehicle, so what? Price is always relative. There's a lot of pickups in that same price range.

And if you pissed them off enough to make them deliver your truck early, good luck with great service. But odds are, it would be the EXACT SAME TIME if you had never sent them anything.
Proof? Look at how many folks are saying that their delivery dates are now set, including mine.

 

[Scurvmaster]

Update on mine again, didn't receive a call today as the SC rep told me he would, and the central tesla line is saying call back inside business hours which are 7am-7pm PST which it is right now 5pm PST, so WTF is going on? I love this company and have been a shareholder since 2016, and I am heavily interested in providing customers with a great experience which will bring them back. Even I am ****ing pissed with this experience. This is my 4th Tesla and have never had such issues. I really hope Elon lasers in on these issues as I'm sure they are not only within the Cybertruck delivery experience.

VIN: 4 Apr
Delivered to SC (San Antonio): 18 Apr
Still wont give it to me even though it is paid and the rivet fix is completed.

Bullshit
---------Edits below-------
It is 7:36 here in Texas and I just received a call from the SC rep. I am eating crow right now because he is working now 1 1/2 hours after closing to try and get this solved. He said he will call again tomorrow morning to see if this can happen.

 

[SteelMyHeart]

Yes it is annoying. The Delivery folks have to stop what they are doing, look your account up and make up an answer for you. And it's the same answer. And they probably have more than just you doing it.
And you make a big deal about it's a $100,000 vehicle, so what? Price is always relative. There's a lot of pickups in that same price range.

And if you pissed them off enough to make them deliver your truck early, good luck with great service. But odds are, it would be the EXACT SAME TIME if you had never sent them anything.
Proof? Look at how many folks are saying that their delivery dates are now set, including mine.

There is plenty of evidence on this thread and others of someone lighting a fire under the ass of a service center to get them to do something they could have already done but didn't. Your arguments leave no room for reasonable inquiry for when someone is getting a 100k product. This is not a delayed big Mac order. In the isaacson biography of musk it shows musk riding herd on everyone in his company to do better. Calling to ask when you are getting your truck isn't wrong especially with the lack of information they give combined with the short window to accept delivery. I would love to be your employee because I could sleep on the job and there seems to be no reason in your mind why anyone should question my productivity or lack thereof because you are assuming perfect work ethic and efficiency from the SC employees. There are certainly limits to reasonable inquiry but to say being a squeaky wheel makes no difference is demonstrably false in this setting and countless others.

 

[Avery21]

Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update, please" about 10 minutes later, I got the call that it was ready. Picking it up today at 3pm! Was it ready the day prior and they just didn't call? Was it being fixed the day prior? Who knows. Again, no progress report unless I asked. Tesla can and should do better in these situations. The squeaky wheel absolutely works.

 

[Kilee]

Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update,

Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update, please" about 10 minutes later, I got the call that it was ready. Picking it up today at 3pm! Was it ready the day prior and they just didn't call? Was it being fixed the day prior? Who knows. Again, no progress report unless I asked. Tesla can and should do better in these situations. The squeaky wheel absolutely works.

Glad you were able to get that scheduled!
I’ve had a vin since 3/31, trucks been at the dealer since 4/13. I haven’t even been able to get a delivery date. I confirmed the accelerator pedal has already been fixed but now I feel like I’m just getting the run around. Still talking about a “hold”.
How were you able to message in the app? Mine doesn’t give me the option.

 

[Pstryker]

Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update, please" about 10 minutes later, I got the call that it was ready. Picking it up today at 3pm! Was it ready the day prior and they just didn't call? Was it being fixed the day prior? Who knows. Again, no progress report unless I asked. Tesla can and should do better in these situations. The squeaky wheel absolutely works.

That is great news. Congratulations!
I tried that approach yesterday and got "We will know more about Cybertruck deliveries by the end of the week..." Ugh.

 

[Avery21]

Just go to the top right of the app with the messenger icon. You can just start responding to a prior message and they will respond. Put your CT RN number in the text. OR call the support line 1 888 518 3752

 

[Trippinbillie06]

That is great news. Congratulations!
I tried that approach yesterday and got "We will know more about Cybertruck deliveries by the end of the week..." Ugh.

I just tried calling the SC and was told “we are still waiting on parts to fix the pedal.”

 

[Pstryker]

Glad you were able to get that scheduled!
I’ve had a vin since 3/31, trucks been at the dealer since 4/13. I haven’t even been able to get a delivery date. I confirmed the accelerator pedal has already been fixed but now I feel like I’m just getting the run around. Still talking about a “hold”.
How were you able to message in the app? Mine doesn’t give me the option.

In the app on your main page of your Cybertruck there is a little chat bubble icon with 3 dots in it in the top right of the screen. Click on that and it will open your chat window. That is your Delivery Advisor chat In the subject in the top of the chat it will say "Cybertruck Order RN....."

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