Cybertruck Service Center Scratches

[muhammadhussain]

Hey guys,

Posting here looking for a Hail Mary, or a logical response. Been off social media and honestly created this because of how passionate, I am about my truck. I’m just looking for advice or any support you can provide (corporate connection/advice etc). Just for context I’m in SoCal.

After delivery of my Cyberbeast, I immediately noticed scuffs on several locations. In the parking lot, I was asked to open a ticket with Tesla through my app which I did.

Dropped my vehicle off for service, it went to a “certified” body shop. Came back and that first picture is what I pulled up to, those prominent lines are scratches and swirls from the “corrective” body work. It’s all along the vehicle where they touched it, scratches, swirls and even the tail light having a circular scratch on it. The front driver “Foundation” logo is badly scratched (to the point it’s faded), the beast logo I shared has a swirl over it and damaged. Now I’m being told they’ll take it back to the SAME body shop to blend in their work, the service center is hard lining it saying it’s in good faith to fix this experience, or go through the buyback process but current depreciation will apply. They also said that the vehicle is in “perfect” condition and acceptable per Tesla’s standard, is this true? Please help Cybertruck Family! And if I’m wrong for thinking it, or I need to reset my expectations then lay it to me straight.

It’s disheartening, my first Tesla, my first service center experience and this seems so unbelievable.

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[Balthezor]

Got the same thing, but yours is much much worse than mine. I'm sorry to hear that. I'm still waiting to hear back from the service manage for options. But I decided to wrap mine sooner than later. Wanted to keep the the stainless steel look for a year before wrapping, but I'm not confident they will be able to remedy mine.


Suppose to look like this. But these service centers are half assing it.

 

[Deleted member 17810]

Yikes

 

[muhammadhussain]

Got the same thing, but yours is much much worse than mine. I'm sorry to hear that. I'm still waiting to hear back from the service manage for options. But I decided to wrap mine sooner than later. Wanted to keep the the stainless steel look for a year before wrapping, but I'm not confident they will be able to remedy mine.


Suppose to look like this. But these service centers are half assing it.

Yeah that’s what my understanding was too, thank you Balthezor. The staff says it’s acceptable per “Tesla Standards” but that just feels unbelievable for a $120K+ truck.

 

[Crissa]

Yeah that’s what my understanding was too, thank you Balthezor. The staff says it’s acceptable per “Tesla Standards” but that just feels unbelievable for a $120K+ truck.

The price of the truck is irrelevant. They shouldn't scratch a vehicle in their care.

-Crissa

 

[muhammadhussain]

The price of the truck is irrelevant. They shouldn't scratch a vehicle in their care.

-Crissa

I agree, however I’m being hard lined. Management give me the option to either let them take it back to the same body shop, that I lost all trust and confidence in, take the vehicle as is, or start the buyback option (with depreciation applied, I just got my truck in August).

 

[Crissa]

I agree, however I’m being hard lined. Management give me the option to either let them take it back to the same body shop, that I lost all trust and confidence in, take the vehicle as is, or start the buyback option (with depreciation applied, I just got my truck in August).

That's not how that works, and you need to tell them that!

Gotta be firm. Sometimes with a lawyer.

-Crissa

 

[devdrone6]

Contact main Customer Service, or go to another service center if you have the option. I had scratches as well that were noted on delivery, scheduled a service appointment a month later and they took care of it at the SC.

 

[igs]

Wow, that is really messed up. This is why I just accept cars as is from the factory. Trying to correct something often results in making things worse. In your case, much worse.

 

[Stinky10r]

Wow, that is really messed up. This is why I just accept cars as is from the factory. Trying to correct something often results in making things worse. In your case, much worse.

At what point do you hold Tesla accountable and deny the vehicle though? I'd feel like, by accepting you are just perpetuating the cycle and allowing such behavior to continue.

 

[igs]

At what point do you hold Tesla accountable and deny the vehicle though? I'd feel like, by accepting you are just perpetuating the cycle and allowing such behavior to continue.

Having things addressed before or after delivery only creates more work for the service center but not for Tesla corporate. The only way to get Tesla corporate's attention is to stop buying their vehicles outright. Then they might start paying attention to quality.

 

[Stinky10r]

Having things addressed before or after delivery only creates more work for the service center but not for Tesla corporate. The only way to get Tesla corporate's attention is to stop buying their vehicles outright. Then they might start paying attention to quality.

It will affect Tesla Corporate when they realize the amount of man-hours spent were free due to warranty. What ever happened to the days of standing behind your product? Tesla has completely thrown that in the garbage.

 

[Dahongfei]

You can use the buyback process and lemon law, they will give you back pretty much what you paid. Start advocating for yourself and do that.

talk to an attorney if you need to

 

[CTInProcess]

Part of truck life. Embrace it!

Ask for a Tesla wrap to correct their mistake

 

[Birvuni]

My panels were completely rusted, and I noticed it pretty late. The rust went inside of the metal.
Tesla tried to polish it and overheated the panels. Now, the truck is in the shop for the panels replacement.
They are replacing 6 panels in total.

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