MajorVictory
Well-known member
- Thread starter
- #1
Anyone/mostly everyone deeply disappointed in the failure of Tesla service and particularly communication? While I'd like to spew sunshine and rainbows as a long time repeat customer/shareholder, this is not my recent experience with Tesla. It has taken over three weeks to even begin to correct a few flaws delivered and camera calibration. Communication with delivery, service and even sales is abysmal in my experience.
Tesla unilaterally canceled my original appointment that took about two weeks to obtain and rescheduled it ten days later for no good reason.
Tesla promised a loaner at the time my service was scheduled and a few days before said it could not.
Tesla repeatedly texted me to call their provided number for service at the local center only to get menu's saying to message service in the app with No option to leave a voice message or in any way speak to a human.
When I messaged in the app to ask someone to call, they called at 6pm/closing time and simply say they are calling me and leave no information except the number I should call that tells me to message the app. Box checked for them.
This has been over three weeks of back and forth multiple emails/app texts and phone attempts. None of this is intended to be emotional/venting but rather just the facts. I wish I did not have to type this and am certain to get all sorts of haters calling me a whiner but those with similar experiences who recognize this failed Tesla service know it will not get corrected if not documented for others to see.
I will likely waste another hour driving to and from the service center to speak with a human provided no options. I am also left wondering what may occur during the actual service seeing how there is failed communication.
Tesla unilaterally canceled my original appointment that took about two weeks to obtain and rescheduled it ten days later for no good reason.
Tesla promised a loaner at the time my service was scheduled and a few days before said it could not.
Tesla repeatedly texted me to call their provided number for service at the local center only to get menu's saying to message service in the app with No option to leave a voice message or in any way speak to a human.
When I messaged in the app to ask someone to call, they called at 6pm/closing time and simply say they are calling me and leave no information except the number I should call that tells me to message the app. Box checked for them.
This has been over three weeks of back and forth multiple emails/app texts and phone attempts. None of this is intended to be emotional/venting but rather just the facts. I wish I did not have to type this and am certain to get all sorts of haters calling me a whiner but those with similar experiences who recognize this failed Tesla service know it will not get corrected if not documented for others to see.
I will likely waste another hour driving to and from the service center to speak with a human provided no options. I am also left wondering what may occur during the actual service seeing how there is failed communication.
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