Getting the run around from Tesla

[Jhodgesatmb]

It probably won't/hasn't changed since I got my model Y. whatever they have to promise you to get you to accept it, and then slow walking the solutions they promised they would reach out to you to solve on several occasions. I expect the same here. Broken or stained parts? Probably will have to chase them for replacements.

You make it sound like a conspiracy. I don’t think that is true. I think that they have reasonably good tools for communicating with the customer but not very good tools for responding to customers. They have seemed to be getting better. Given how young of a company Tesla is, and their attempt/intention to do everything on the web and not have a dealership network, it is surprising how well they do. That said, I might feel the same way were happening to me.

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[agordon117]

You make it sound like a conspiracy. I don’t think that is true. I think that they have reasonably good tools for communicating with the customer but not very good tools for responding to customers. They have seemed to be getting better. Given how young of a company Tesla is, and their attempt/intention to do everything on the web and not have a dealership network, it is surprising how well they do. That said, I might feel the same way were happening to me.

I mean, I'm not sure if I'd call it a conspiracy. But certainly there is something that pushes this kind of experience to be common. Maybe the delivery centers somehow get punished (or not rewarded) if customers reject too many vehicles. Maybe it's a commission thing, I don't claim to know what causes it. Just that it was one of the things that I learned while researching for my model Y, and it turned out to be true when I got mine.

If it wasn't incentivised in some way, they wouldn't promise to fix anything, and would just keep going down the list with each car until they found a person who would take it.

 

[C T Rick]

DavidL, you’re a pilot, correct?
Now you know how we feel when our flights are delayed and our bags are missing.

Rick

 

[Jhodgesatmb]

I mean, I'm not sure if I'd call it a conspiracy. But certainly there is something that pushes this kind of experience to be common. Maybe the delivery centers somehow get punished (or not rewarded) if customers reject too many vehicles. Maybe it's a commission thing, I don't claim to know what causes it. Just that it was one of the things that I learned while researching for my model Y, and it turned out to be true when I got mine.

If it wasn't incentivised in some way, they wouldn't promise to fix anything, and would just keep going down the list with each car until they found a person who would take it.

If Tesla had bonuses it wasn’t a sales quota type bonus and I heard somewhere that they don’t do it anymore. Why do you say that if someone isn’t incentivized they won’t do anything? That is a very sad statement about people. Is that how you work? It isn’t how I work. I love doing a good job at whatever I do; life is too precious to waste our time and incentives do not take the place of the feeling of accomplishment from doing a good job.

 

[agordon117]

If Tesla had bonuses it wasn’t a sales quota type bonus and I heard somewhere that they don’t do it anymore. Why do you say that if someone isn’t incentivized they won’t do anything? That is a very sad statement about people. Is that how you work? It isn’t how I work. I love doing a good job at whatever I do; life is too precious to waste our time and incentives do not take the place of the feeling of accomplishment from doing a good job.

No, it's not how I work at all. I go to great lengths to make products the best I possibly can.
I'm just pointing out, if there wasn't a reason for them to fix these little issues, they wouldn't. The exact reason, I can only speculate. It really doesn't matter to me why it is this way. I just know that people said this would happen, that anything I drive off of their lot not already fixed, will likely never be fixed. And, they were right. That's all I can really comment on for certain.

And, on the flip side, if you get a good vehicle, you are very unlikely to have any future problems with it. Tesla makes really good vehicles. You just have to be armed with this information so that you can make a decision when your delivery day comes.

 

[Cold.Truth]

Lots of assertions going on here. My own personal experience (not saying this will be yours) is that during delivery and acceptance, I asked Tesla to make a note that my 2017 Model 3 RWD hood was misaligned and they fixed it a week or two later via appointent. In fact, during the warranty periods of both my 2013 & 2017 Teslas, I never had a problem having them look at and repair things. So my plan is to take my Cybertruck delivery, make a note of anything I feel needs to be addressed, drive home, and be happy. Life is too short to sweat the small stuff. ymmv.

 

[JBee]

Why would there be a refund? It's still going to be delivered.

We were talking about dresses not Cybertrucks.

Read Charliemagpie posts, about his delivery issues from China of school uniforms.

 

[Lasttoy]

My bank said they were not issuing 2 checks. So I pay 80k up front, paid in full, and the no idea where truck is?? R they crazy or what??
We all know that Tesla knows where every cars is in the world that has connectivity. So they have no clue where the trucks are in the shipping process?? Bunch of idiots or don't care?? That's the new attitude??

 

[jerhenderson]

My bank said they were not issuing 2 checks. So I pay 80k up front, paid in full, and the no idea where truck is?? R they crazy or what??
We all know that Tesla knows where every cars is in the world that has connectivity. So they have no clue where the trucks are in the shipping process?? Bunch of idiots or don't care?? That's the new attitude??

Methinks you have unrealistic expectations.... like a previous customer I had that was mad that her delivery was late when a highway closed due to heavy snowfall. Relax. You'll live longer.

 

[igs]

Got my VIN assigned Sunday 29th Jan. I called them next day - they said truck due Sunday 4th, so set up delivery appointment for Tuesday 6th. Called them Sunday 4th to confirm if truck arrived, answer “not yet - now due 5th”. On 5th, they call me and asked me to move delivery to 8th. I was working on 8th, so asked them to reschedule to Sunday 11th. Friday they call me. Still don’t have truck. Say it was meant to come on Thursday 9th. They call me again this morning. Truck still not there. Frankly with all the technology that Tesla has, I would think they should be able to tell me to the second when it is going to arrive. But frankly, they really don’t have any idea. How long do I let this go on for, before I call Elon? They took my $45k cash deposit just fine. Should have arranged to keep the money in my account. Total BS. Frustrated. Irvine Delivery Center.

This is why they don't normally schedule delivery until after the truck has arrived at the SC. They will contact you once it's there.

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