How many thousands of dollars for rubber repair?

[bg002h]

Tesla service center is asking for $2500+ for replacing trim around windshield and fixing wind noise from windows…

I noticed they want to charge $1900 for a windshield assembly (I’m not sure if they want me to buy a new windshield of if that’s the charge for assembling the windshield).

My appointment is tomorrow…is this normal maintenance for a Tesla? I’ve only driven the thing 8150 miles.

Should I approve this cost estimate?

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[kpanda17]

Our of warranty period or miles?

 

[bg002h]

Our of warranty period or miles?

8,150 miles. Took delivery 6/28/24 i think.

 

[kpanda17]

8,150 miles. Took delivery 6/28/24 i think.

def dont pay, may have to escalate to clear up the not covered confusion, use the new feedback link if necessary

 

[Mal]

I had my windshield replaced after it was broken by a tree branch, and the rubber seals were wonky like that. I complained, and they did a seal replacement procedure - but they are still wonky. They said they couldn't do better. I walked around the service center and checked the other CTs there and all were varying degrees of bad.

I think it's just a defect in the way they do the seals, or the seals are too small or something. Anyway, I mention all this because they may just tell you it's the best they can do.

Though, my experience was a while ago and maybe things have improved since.

For reference:
https://service.tesla.com/docs/Cybe...UID-3A64ACB6-0454-4C5B-B998-CBB2692C16B8.html

 

[bg002h]

I had my windshield replaced after it was broken by a tree branch, and the rubber seals were wonky like that. I complained, and they did a seal replacement procedure - but they are still wonky. They said they couldn't do better. I walked around the service center and checked the other CTs there and all were varying degrees of bad.

I think it's just a defect in the way they do the seals, or the seals are too small or something. Anyway, I mention all this because they may just tell you it's the best they can do.

Though, my experience was a while ago and maybe things have improved since.

For reference:
https://service.tesla.com/docs/Cybe...UID-3A64ACB6-0454-4C5B-B998-CBB2692C16B8.html

super helpful, thank you!

 

[HaulingAss]

Tesla always provides a dollar estimates on warranty repairs just in case they test it and it turns out to not be a warranty issue. Otherwise they spend a bunch of time without pay looking at things that may not even be real issues.

If it turns out there is an actual manufacturing defect causing unusual noises, they won't bill you, it will be covered under warranty. At least that's been my experience. But if it's just an owner who likes to complain about nothing, they might bill you for the diagnosis.

In my experience over the last 8 years owning 5 Tesla, two of them now 8 years old, they have NEVER charged me for something I thought was a warranty issue and, in a couple of cases they sent me on my way at no charge, for things I knew were not warranty issues. In all my years of experience with traditional dealerships, I have never experienced this.

As just one example, I brought my 3 month old Volvo S80 T-6 into the same Volvo dealership where I had purchased it and told them the engine wasn't running as smoothly as it should. They found a TSB addressing rough running in the winter and a software update that addressed this very problem. They told me it would be a couple hundred bucks to install the update. I told them it was a new vehicle, that I should get the software update for free. But they wouldn't budge, they insisted they had to be paid for their time. I told them Volvo should pay them under warranty but they insisted that was not how it worked. After much back and forth, I had them install the update for a fee. It didn't fix the problem and they said they couldn't uninstall it or refund my money!

My experience with Tesla Service has been a polar opposite to the typical dealership behavior. And that is one reason why I would never buy anything else!

 

[bg002h]

Tesla always provides a dollar estimates on warranty repairs just in case they test it and it turns out to not be a warranty issue. Otherwise they spend a bunch of time without pay looking at things that may not even be real issues.

If it turns out there is an actual manufacturing defect causing unusual noises, they won't bill you, it will be covered under warranty. At least that's been my experience. But if it's just an owner who likes to complain about nothing, they might bill you for the diagnosis.

In my experience over the last 8 years owning 5 Tesla, two of them now 8 years old, they have NEVER charged me for something I thought was a warranty issue and, in a couple of cases they sent me on my way at no charge, for things I knew were not warranty issues. In all my years of experience with traditional dealerships, I have never experienced this.

As just one example, I brought my 3 month old Volvo S80 T-6 into the same Volvo dealership where I had purchased it and told them the engine wasn't running as smoothly as it should. They found a TSB addressing rough running in the winter and a software update that addressed this very problem. They told me it would be a couple hundred bucks to install the update. I told them it was a new vehicle, that I should get the software update for free. But they wouldn't budge, they insisted they had to be paid for their time. I told them Volvo should pay them under warranty but they insisted that was not how it worked. After much back and forth, I had them install the update for a fee. It didn't fix the problem and they said they couldn't uninstall it or refund my money!

My experience with Tesla Service has been a polar opposite to the typical dealership behavior. And that is one reason why I would never buy anything else!

The service app Is part of what makes them look so bad. Forcing people into large bills as a condition of service is a misguided customer service technique. It’s apparently not at all what they actually want to do with customers, but the app forces customers in to legal surrender as a matter of routine.

I deleted the problem so I can at least get in to the appointment and I’ll speak with a human when I get there.

 

[mongo]

Tesla service center is asking for $2500+ for replacing trim around windshield and fixing wind noise from windows…

I noticed they want to charge $1900 for a windshield assembly (I’m not sure if they want me to buy a new windshield of if that’s the charge for assembling the windshield).

My appointment is tomorrow…is this normal maintenance for a Tesla? I’ve only driven the thing 8150 miles.

Should I approve this cost estimate?

Here is another thread on the topic.
https://www.cybertruckownersclub.com/forum/threads/psa-windshield-seal…-you-should-have-one.47187/
Seems like sometimes they replace the glass to get the seal to stick...

 

[HaulingAss]

The service app Is part of what makes them look so bad. Forcing people into large bills as a condition of service is a misguided customer service technique. It’s apparently not at all what they actually want to do with customers, but the app forces customers in to legal surrender as a matter of routine.

I deleted the problem so I can at least get in to the appointment and I’ll speak with a human when I get there.

I have a different take:

The Service App is what makes Tesla Service stand head and shoulders above typical auto dealership service departments.

Rip-off auto repair became so common in the auto industry that numerous states enacted consumer protection laws to protect consumers from this kind of predatory behavior. There are many variations in various states, but most of them make it illegal for the shop to charge more than X amount above what the customer had approved in writing.

Traditional dealerships deal with this by ratcheting up the cost the deeper they dive into the problem. It takes a lot of back and forth between the service manager and customer. Tesla knows they don't pull the same kind of reprehensible money-grabbing techniques and you should just trust them to not charge you for things the vehicle doesn't need. They get the legal part out of the way by having you approve the repair first (but they will not charge you a penny if it turns out to be a manufacturing defect). Tesla doesn't want to waste a bunch of time and effort doing the legal dance with consumers, they just want to keep their fleet serviced and on the road at as low of a cost as possible. They also don't have the time of day for pedantic customers who have an over-exaggerated view of how they should be treated.

Tesla Service is not a butt-kissing service that exists to make their customers feel superior while taking money from their wallets, they exist to service Tesla vehicles as effectively and efficiently as humanly possible. They aren't perfect, but they know they don't exist to extract money from your wallet, they want to do as little of that as possible. Of course they need to pay for the Service Network to exist, so they can't do everything for free.

In my experience, things go a lot better if you trust them to keep your vehicle serviceable and not over-charge you, they will cover everything that should be covered under warranty, and then some, and try to keep the costs low on everything else that does not fall under warranty coverage. Yes, it's a little different to have you legally approve the repairs upfront, but there is a method to the madness. It wouldn't be this way if bad behavior by disreputable auto repair shops hadn't forced states to legislate consumer protections against unsavory repair shops. It is what it is.

 

[Polocyberbeast]

This is the way for tesla that our complaint cost $$$, but the car is under warranty and should be no cost to the customer. My rubber for the hubcap, start to break down, I made an appointment, and they send me a bill for $180; I said that is a defect from the manufacture and they delate the bill.

 

[bg002h]

I have a different take:

The Service App is what makes Tesla Service stand head and shoulders above typical auto dealership service departments.

Rip-off auto repair became so common in the auto industry that numerous states enacted consumer protection laws to protect consumers from this kind of predatory behavior. There are many variations in various states, but most of them make it illegal for the shop to charge more than X amount above what the customer had approved in writing.

Traditional dealerships deal with this by ratcheting up the cost the deeper they dive into the problem. It takes a lot of back and forth between the service manager and customer. Tesla knows they don't pull the same kind of reprehensible money-grabbing techniques and you should just trust them to not charge you for things the vehicle doesn't need. They get the legal part out of the way by having you approve the repair first (but they will not charge you a penny if it turns out to be a manufacturing defect). Tesla doesn't want to waste a bunch of time and effort doing the legal dance with consumers, they just want to keep their fleet serviced and on the road at as low of a cost as possible. They also don't have the time of day for pedantic customers who have an over-exaggerated view of how they should be treated.

Tesla Service is not a butt-kissing service that exists to make their customers feel superior while taking money from their wallets, they exist to service Tesla vehicles as effectively and efficiently as humanly possible. They aren't perfect, but they know they don't exist to extract money from your wallet, they want to do as little of that as possible. Of course they need to pay for the Service Network to exist, so they can't do everything for free.

In my experience, things go a lot better if you trust them to keep your vehicle serviceable and not over-charge you, they will cover everything that should be covered under warranty, and then some, and try to keep the costs low on everything else that does not fall under warranty coverage. Yes, it's a little different to have you legally approve the repairs upfront, but there is a method to the madness. It wouldn't be this way if bad behavior by disreputable auto repair shops hadn't forced states to legislate consumer protections against unsavory repair shops. It is what it is.

Trust is tricky…I barely know Tesla.

Here is another thread on the topic.
https://www.cybertruckownersclub.com/forum/threads/psa-windshield-seal…-you-should-have-one.47187/
Seems like sometimes they replace the glass to get the seal to stick...

the service check in guy told me to just shove double sided tape in their to hold it in place and that they’re aware they built all these wrong. I guess the plan in the future is to build them with scored glass to increase surface area to allow better adhesion.

That said, it was surprisingly refreshing to hear such frank talk. I just shoved my busted seals in with my finger and called it good enough. They don’t actually fix these at the center I went to, or so the dude says. But perhaps in the future they’ll have a real solution. Maybe then I’ll get it fixed. It rarely rains in my neck of the woods anyhow.

 

[CTCotopaxi]

Mine were some in some out , not consistent, so spent $7 and did my own over it

 

[CyberGus]

Mine were some in some out , not consistent, so spent $7 and did my own over it

No 30-minute installation video?

 

[bg002h]

I shoved it back in with my finger but fixing it via a really sloppy job with gap filler sounds like a pretty good option to underscore the absurdity.

oh, and I got my lightbar glued back on. Hopefully it sticks this time. It’s the exact same lightbar they put on in May, before they put a version number on the part.

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