Is this acceptable service for a truck that costs over $100k

[abrader]

Id just take it back and make them make it right.
mine has no issues like that.

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[xbhershey7]

The CT are just beyond a Beta product. There will be issues, even with the price tag around $100,000. Being an early adopter means you will be going through all the situations were the robots need to be fined tuned, products that come in house that are not fully up to standards (from 3rd parties) that need to be addressed.

 

[SlegMD]

I had a couple items that my service center couldn’t get right or outright refused to fix. Ended up going to another one and they’re working on it now. Just don’t give up and keep going back until they fix what needs to be done. As far as the tailgate misaligned, I’ve been told that’s normal. Mine is also like this but it does not feel loose at all.

Are SC’s independently owned or something? Sad to hear of quality of service discrepancies

 

[nocyber]

This whole “worth over $100k” thing has to stop. The CT $100k price is for early access to a vehicle that at one point was very difficult to get. Tesla is not a luxury vehicle and the high price does not equate to an elevated level of service or fit & finish of the vehicle. The price you pay is for the technology. Don’t expect anything other than a bad ass vehicle (1st Gen) that has some issues as any other new vehicle has. Enjoy the damn truck!

Just a ridiculous comment in so many ways.

 

[Tactical]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

You have tech geeks trying to do warranty repairs on a 1st Gen truck. Expect the unexpected.

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

Why wasn’t these issues addressed at the pickup of the vehicle? Is it possible to reject the transaction and have them deliver a better build CT?

 

[GS280Pilot]

My FS CyberTruck was taken via flatbed to service center on 9/24/24 with first possible service date of 10/22/24 which was moved to 11/1/24. As of today (11/2/24) there are no entries on the "Repair Progress" page of the App. How much longer should this require ?

 

[Tony2times]

Just a ridiculous comment in so many ways.

I don’t see it that way.

 

[GS280Pilot]

Just a ridiculous comment in so many ways.

Agreed. This company is owned/operated by a guy who built a datacenter in 19 days that Jensen Huang said should have required a year. I paid $130K for this truck after registering for it 5 years ago when I paid $130K for an MX Ludicrous+ with every option and add-on. Whatever isn't technically optimized at this point should be eclipsed by customer service.

 

[ikwill]

And all 5 have the build quality and trims equal to a 90’s era Kia Sephia. The price is for the technology.

Not quite true! I’ve had Model LR and still have new my Model X, not a single issues in their built qualities. There’s a slight gap in my CT’s tailgate where it’s hardly noticeable to others but I’m not about to rush to the service center with it. Prior to Teslas, I’ve had RR Sport that cost more than $100k, I prefer not to even think about the problems I’ve encountered. At the end of it, it’s just a car and a very safe one to drive around.

 

[Tony2times]

Not quite true! I’ve had Model LR and still have new my Model X, not a single issues in their built qualities. There’s a slight gap in my CT’s tailgate where it’s hardly noticeable to others but I’m not about to rush to the service center with it. Prior to Teslas, I’ve had RR Sport that cost more than $100k, I prefer not to even think about the problems I’ve encountered. At the end of it, it’s just a car and a very safe one to drive around.

I’m with you on that. My reference to the Kia is for the people who are attempting to equate the $100k price tag to luxury. I have never owned a RR but I know they are aesthetic perfection but garbage in terms of maintenance. The CT is my daily driver and it’s better than any “luxury” vehicle I’ve owned from Porsche. I will never buy another brand.

 

[CTRN11280]

It really depends on the service center. I had two that were absolutely horrible. Yet I had the third one to be amazing.
What mattered was the other two had GM’s with no values and were worthless in their role.
That third one had a professional, respectful, hardworking GM with respect of his team and customers.
Bottom line is, find the right service center.

 

[kdn]

Tesla hires high school drop outs that have never worked on cars before. This has been my experience at every SC I have been to.

Which SC did you go to?

I don’t know where you are at but my service centers in the Cleveland Ohio area are not staffed by drop outs. I doubt that they pick out all the fldrop outs just for your SC.

 

[Leifmb]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

SERVICE departments of ANY manufacturer suck! I don’t know how many times I had to schedule service to fix something the service tech did or broke or forgot to put a screw(s) back etc. I think of service departments as DIS Service departments, generally.

 

[abrader]

With regards to the "$100K truck is really a $50k" truck comments in this thread....

I disagree,

Before my cyberbeast I exclusively drove the top /fully loaded SUVs or sports coupes from BMW, Infiniti and Lexus.

I specifically traded a brand new 2024 Lexus LX600 F-sport fully loaded for the Tesla Cyberbeast and it feels like an upgrade in every way imaginable. Many say the LX600 is the best vehicle Lexus makes. The definition of luxury ownership.

All of the cars mentioned above feel like antiques compared to the Cyberbeast in form and features.

I wasnt impressed with any other Teslas enough to jump in.

I wouldnt have traded my LX600 F-sport for an AWD Cybertruck, but the Foundation series Cyberbeast really nails it. It made me a Tesla owner.

If your service center hasnt done the work right, take it back and make them get it right.

 

[CybertruckRN1127]

It's within spec. That is what a Tesla looks like. It's part of their DNA.

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