Steering wheel off-centered. SC acknowledging but no fix?!

[P200D]

Hey everyone! Long time lurker, first time posting.

Short Background: I have a FS AWD VIN 39xxx that I took delivery of new back in May 2025 (during the SC05 promo) that's been in the shop every single month since then for a plethora of issues (mostly NVH issues). 12 visits with a total of over 100+ days spent at the center. Basically ends up being the case that I have to report the same issue at least 3x for them to do anything about it.

One of the issues: For a few months, I've been reporting that the squircle is off-centered but all that's been done is a four wheel alignment. The steering wheel is still off-centered. It doesn't really pull but I have to hold the wheel slightly to the right for the truck to go straight. I'm using the ambient lighting behind the wheel as a reference apart from literally putting a level to it. My understanding is that this should easily be able to be fixed since the steer-by-wire connection is more electronic and not mechanical like the traditional setup.


I've asked them to verify they did the offset reset and handwheel zero calibration (as listed in https://service.tesla.com/docs/Cybertruck/ServiceManual/media/Cybertruck_Wheel_Alignment.mp4) but below is the answer I got:

The below pictures show:

• Alignment info in service mode screen when I hold the wheel in it's off centered position

• Picture of wheel when in off-centered position (if you look at the left side of the wheel, the red light doesn't show much. on the right half, you can see the red light and where it's dipping)

• Alignment values when I hold the wheel to what I'd say is the true centered position

• Picture of the wheel when in centered position (even gap where the two arrows are)

• Two pictures showing difference of values when wheel is fully turned to the right vs left. (not sure if this helps, just noticed and thought i'd provide it)

Can anyone here educate me on what the issue could be? To most this might seem like a minor issue but it honestly just drives me nuts a little (esp when i'm going on a slightly left curved road and the wheel is straight).

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[MyFirstElectricTesla]

Mine got the same problem in the opposite direction, came to SC and they said "under specs ..." so I just try to ignore it until now. I shouldn't read your thread ...

 

[MCraft99]

I had the steering wheel be 10 degrees off center when I picked up mine brand new. I took it in the next day and had them fix it within an hour due to it being a safety issue. They can easily recalibrate it. I think there's even a service menu option to calibrate the steering wheel zero. It's completely digital. It extremely easy to do.

 

[Mini2nut]

You can view a YT video that walks you through the service procedure.

 

[P200D]

You can view a YT video that walks you through the service procedure.

Any specific video you recommend? I’ve taken a look through the service docs Tesla provides as well as the service menu and the potential fixes seem to be locked behind a service mode plus paywall.

 

[P200D]

I had the steering wheel be 10 degrees off center when I picked up mine brand new. I took it in the next day and had them fix it within an hour due to it being a safety issue. They can easily recalibrate it. I think there's even a service menu option to calibrate the steering wheel zero. It's completely digital. It extremely easy to do.

See, that’s what I thought too. I can’t see how it can’t be fixed. Can you possibly share what procedure they listed in the repair notes on your service invoice after fixing it?

Also, yeah the alignment from the factory doesn’t seem to be that great. I’ve driven a couple CT loaners and noticed things like this.

 

[MCraft99]

Any specific video you recommend? I’ve taken a look through the service docs Tesla provides as well as the service menu and the potential fixes seem to be locked behind a service mode plus paywall.

Yes, you have to pay yearly or have a SC do it for you.

https://service.tesla.com/docs/Cybe...UID-EF986AB5-6F25-4FFA-9041-130AF4B976B7.html

Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
Unlock the vehicle Gateway. See Gateway (Unlock).
Clear Straight Ahead Offset.

 

[P200D]

Yes, you have to pay yearly or have a SC do it for you.

https://service.tesla.com/docs/Cybe...UID-EF986AB5-6F25-4FFA-9041-130AF4B976B7.html

Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
Unlock the vehicle Gateway. See Gateway (Unlock).
Clear Straight Ahead Offset.

Yeah they keep saying they’ve done this but I guess I’ll take it back in and see if they can do it while I’m waiting there.

 

[MCraft99]

Yeah they keep saying they’ve done this but I guess I’ll take it back in and see if they can do it while I’m waiting there.

Have them go on a test drive with you in the passenger seat. When they let go of the steering wheel, the vehicle should go straight down the roadway. If it veers, it's not correct. Alignment of the wheels should have also tested this.

Tell them when in FSD, it starts pulling to the left and if you try to adjust the steering wheel slightly to the right(to stay straight), it kicks off FSD.

 

[AlmostHuman]

Took delivery May of 2024, had the same issue but the other direction. I took it in and they simply put it in Service + mode after making sure the tire degree was 0 and aligned the top of the steer wheel to the LED. I was at the service center for less than an hour, in and out.

 

[RDMSguy]

Yes, you have to pay yearly or have a SC do it for you.

https://service.tesla.com/docs/Cybe...UID-EF986AB5-6F25-4FFA-9041-130AF4B976B7.html

Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
Unlock the vehicle Gateway. See Gateway (Unlock).
Clear Straight Ahead Offset.

You can also pay for a 24 hour pass, or a month pass. It's still on the pricey side, but I've used toolbox 3 to update firmware on a replacement front bumper camera I installed and the software works very well.

But my guess is the service center already used toolbox 3 to realign the steering wheel for the OP and it didn't help.

 

[P200D]

Update: The truck has been in service for the last 2-3 weeks. They're still working on the other issues I have but they're saying the wheel is all good and that they've validated by ensuring the straight ahead offset is 0. I'm going to tell them to check the handwheel alignment again because it's not like a level is used (according to the service docs) and I feel like someone either forgot to reset that or just did it in a hurry and that's why it's off.

 

[MCraft99]

Update: The truck has been in service for the last 2-3 weeks. They're still working on the other issues I have but they're saying the wheel is all good and that they've validated by ensuring the straight ahead offset is 0. I'm going to tell them to check the handwheel alignment again because it's not like a level is used (according to the service docs) and I feel like someone either forgot to reset that or just did it in a hurry and that's why it's off.

Ask to go on a test drive with a tech and have them drive it with you. You can show them the issue.

 

[P200D]

Ask to go on a test drive with a tech and have them drive it with you. You can show them the issue.

I've tried but they've assured me their best tech's looking at it and that he also owns a CT.

 

[MCraft99]

I've tried but they've assured me their best tech's looking at it and that he also owns a CT.

That's strange. You should be able to have someone go on a ride with you. I had someone go with me when I first bought it and another to diagnose noises. I would ask to talk to the tech face to face at least to try to explain it to him yourself.

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