Cybertruck Delivery Hold Until April 23 -- Tesla Dealership Associate

[AnthonyJ]

This is not good. We are all in bad situations and Tesla is not delivering. I sold my Ram truck a few days ago, so now I don't have a vehicle and am having to juggle rides with my wife while the CT is paid in full and insured. I feel like if we pay in full we should at least be treated to communication. I expected at least a message this weekend from Tesla but nothing! My CT has been here in my city for over a week in Tesla purgatory and not a peep from Tesla about when I can get it. It is very hard not to get mad about this but I am trying my best to stay calm. Gonna head to the dealership, again, today to try to get some answers.
Tesla, if you are listening, we have built our schedules and finances around getting this $100k+ vehicle at a certain time based on your provided delivery window. We understand that the accelerator issue was a curve ball. If the delivery window needs to change please message us frequently and let us know exactly what is going on and when we can expect our delivery. You are causing distress to your most loyal customers by not doing so.
Rant done.

Please, please let us know of any updates. I’m curious if any info conflicts with the info I received an hour ago. I don’t understand how they can write up a whole service bulletin on how to install a rivet, and then say that they are going a whole different route with a redesigned pedal… and that they don’t know the ETA and are expecting to get 2-5 (wtf?). I swear they must be screwing with me

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[Real Madrid]

I was at the local dealership here in Southern California today trying to get some info on where my truck was. It did leave Texas but is now sitting in some temporary storage facility is San Diego during this delivery delay. I must have missed delivery by about 2 days i would guess.

The guy who helped me was very helpful and showed me all the info he could see. One bit of info he shared from what he had been told was the delivery delay is currently slated to run until April 23.

So at least now we have some idea of what timeline Tesla is talking about internally.

Fingers crossed this gets cleared up by then.

That sucks!!!

 

[Cyber_P]

Kennesaw GM just gave me a buzz and was able to confirm a delivery. Was very kind all in all.

Will let you all know if tomorrow is the day!

 

[Pstryker]

Kennesaw GM just gave me a buzz and was able to confirm a delivery. Was very kind all in all.

Will let you all know if tomorrow is the day!

Did he mention anything about the accelerator fix?

 

[DFWBrad]

It IS how it is used in ALL states.

The Point of Sale is indeed the delivery location and that's how the vehicle is first taxed.

Tesla sales wholesale. No intervening entities. Dealers are intervening entities (Resalers).

False, if you're in Texas you don't actually buy directly through Tesla, it's through a 3rd party but is seen as "through Tesla". Because it's illegal to directly sell to customers. This is for Texas and a few others.

 

[Petertsai]

I was at the local dealership here in Southern California today trying to get some info on where my truck was. It did leave Texas but is now sitting in some temporary storage facility is San Diego during this delivery delay. I must have missed delivery by about 2 days i would guess.

The guy who helped me was very helpful and showed me all the info he could see. One bit of info he shared from what he had been told was the delivery delay is currently slated to run until April 23.

So at least now we have some idea of what timeline Tesla is talking about internally.

Fingers crossed this gets cleared up by then.

Tesla does not have dealers. You were probably at a Tesla show room.

 

[Pstryker]

Tesla does not have dealers. You were probably at a Tesla show room.

Oh god, not this again. Read the thread, there is an in depth discussion of why it is a dealership. We don't need to rehash it.

 

[Cyber_P]

Did he mention anything about the accelerator fix?

They said nothing concrete about anything. Stayed away from specifics.

 

[Woodrick]

Vague? They have $108,000 of my money and i have no truck. I Deserve specifics. I had a 10:30 am Saturday 13 delivery date. I wired the funds at 4pm on Friday. At 6pm Tesla had a young sales person call me who either had no information or was not permitted to share what info they had, either way he simply told me that they had to postpone my delivery. When i asked when it would be delivered he told me it wouldn’t be long but he didn't know. When i asked for my money back he told me it would take over a week to receive my money back.

No info is not acceptable behavior. Needless to say, I expressed how frustrated and unhappy I was with the situation to the unfortunate young sales person.

I was about to reply, but then I looked at your username and it said it all.

 

[Woodrick]

Oh god, not this again. Read the thread, there is an in depth discussion of why it is a dealership. We don't need to rehash it.

No, the thread doesn't say that.

 

[Lookmanobrains]

I was about to reply, but then I looked at your username and it said it all.

Don’t let my having a little fun stop you. I’d love to hear what you’ve got to say

 

[Woodrick]

Don’t let my having a little fun stop you. I’d love to hear what you’ve got to say

You are assuming that this entire situation is a black or white thing. It isn't.
I am quite sure that there were hundreds of meetings internally while they tried to figure out what was going on and what the possible solutions were.
Then at one point they decided that it was serious enough to issue a sales hold. And that went out so fast that no one knew the details, just maybe a high level summary.

And it appears that even since the rivet solution was determined, they may be changing their mind and replacing pedals, after all, the Service Bulletin did tend to suggest it as a possibility.

The real answer is that they don't know the details. It is a fluid situation.

The only thing that is worse is telling you the wrong thing. And you would have been really pissed if they gave you a second delivery date and then cancelled it.

Believe it or not, they are trying to get these things out the door as soon as possible.

Just CHILL!

 

[Pstryker]

Please, please let us know of any updates. I’m curious if any info conflicts with the info I received an hour ago. I don’t understand how they can write up a whole service bulletin on how to install a rivet, and then say that they are going a whole different route with a redesigned pedal… and that they don’t know the ETA and are expecting to get 2-5 (wtf?). I swear they must be screwing with me

Just got back from my weekly dealership interaction. This time I got a salesperson who clearly knew less about the situation than we all do. She told me they can't deliver any CTs until the "end of the week" so I should wait for an update or call back Friday or Saturday. I got the feeling this was not official and was more of a go away for now because I have nothing to tell you kind of response. I got the feeling she really had no idea what was going on with the recall fix and didn't particularly care about the details, she just knew that corporate had not green-lighted anything at this point. It seems Tesla keeps their sales associates in the dark just like their customers.

So in my case the truck is still sitting on an offsite storage location, rusting in the San Diego sea breeze, unchanged from last week, with no indication if any fix or modification has been made to it.

Just WAIT.

 

[Hello4x]

Been in communication with my delivery center and scheduled my beast for April 30th. Indianapolis, Indiana.

According to team, it’s their first Beast delivery in Indiana… FWIW.

 

[AnthonyJ]

Just got back from my weekly dealership interaction. This time I got a salesperson who clearly knew less about the situation than we all so. She told me they can't deliver any CTs until the "end of the week" so I should wait for an update or call back Friday or Saturday. I got the feeling this was not official and was more of a go away for now because I have nothing to tell you kind of response. I got the feeling she really had no idea what was going on with the recall fix and didn't particularly care about the details, she just knew that corporate had not green-lighted anything at this point. It seems Tesla keeps their sales associates in the dark just like their customers.

So in my case the truck is still sitting on an offsite storage location, rusting in the San Diego sea breeze, unchanged from last week, with no indication if any fix or modification being made to it.

Just WAIT.

Jesus Christ. I guess I’ll be carless for a month. I cannot believe how much damage Tesla is doing to themselves

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