PCS Failure / 3-Month+ Wait—Anyone else pushing for a buyback? Lemon Law? Legal Action?

[Jabman]

We recently have experienced PCS issues with our 2024 Foundation CT with just over 10k miles. The symptoms we've seen include: Mobile charger frequently limited to 24A, "Camera System Unavailable", and errors encountered by "Sentry Mode" likely the result of the Camera System. We confirmed a PCS issue by entering "Service Mode" where we ran diagnostics that flagged a PCS error. We are still able to charge using a mobile charger, but only at the reduced rate of 24A. We attempted to schedule a service appointment using the Tesla App, but after the service request was "In Review" for 2 days, my wife drove to our local service center (in her Subaru). Apparently the service center folks ran remote diagnostics to confirm the failure and told her they would order the part and schedule an appointment when the part arrived. The Service Center could not give her a ETA for when the part might arrive. The following day we received a message via the Tesla app confirming the issue and that we would have complementary access to Super Charging until the repair is complete.

I have the same message. It’s been a week so far.

Sponsored

 

[PhilEsq]

Pretty much the same thing happened to me. I noticed several alerts about the inability to charge that occurred overnight a couple of weeks ago. I noticed it while looking for something else. I found a pile of alerts about being low on windshield washer fluid. I kept scrolling below that and found several alerts at 3:00 a.m about charging. I scheduled a service appointment, and two days later, Tesla sent me the same message saying that they checked the vehicle remotely. I charge at my house anyway, so it's not a problem at the moment. I am considering visiting a friend in Pennsylvania, but I think I will try one of the local superchargers first. Since Tesla is offering free supercharging until the part comes in, I had assumed that the supercharger would work, but apparently maybe not at full speed.

 

[HaulingAss]

So much about PCS2 - I’m in the most affected group and thankful I haven’t had issues yet. While none of us seem to know why all of the sudden this started happening, anyone looked into how level 2 charging rates may factor into how some are affected and some are not? My home setup, where infrastructure limits me to 40amps, is 100% of my charging outside of an occasional DC supercharger. Wonder if this PCS2 failure is happening more often to those charging at AC 48amps (or higher)?

I haven't had even a hint of an issue either, along with most Cybertruck owners, and I charge exclusively on 48 amps, unless I'm on a road trip, I don't think the theory that failure is related to charging at 48 amps is supported by the data. I think that's what most owners do.. I love how reliable and bulletproof (pun not intended) my Cybertruck has been.

Any official stats on how many CTs are affected so far or is a lot of this over-amplification via social media? (Not suggesting it’s not happening / just wondering if statistically significant)

There are no official stats on how many PCS have failed, but it's a lot. Way too many. That said, if you have been paying attention you will see the problem has been greatly amplified by two things:

1) There are (very roughly) about 20-50 people who have made the idea that a PCS might fail a personal crusade. They repeatedly blow their own failure out of proportion, posting on multiple platforms and chiming in that there's has failed too, as if it's the first time they have reported it. Many of the same people also exaggerate the cost and inconvenience of having a PCS failure by claiming it costs $6K-7K to have it repaired, even though the vast majority of Cybertruck owners are still covered by warranty for PCS failures and despite the fact that Tesla has lowered the repair cost for those out of warranty to a flat $1000. That's the amount of money ICE pickup truck drivers commonly pay in gas each and every month!

Some of these hyper-active "PCS failure" posters haven't even experienced a PCS failure, they are just "worried" it will happen to them!

2) The Internet always amplifies any issue that has a higher than normal failure rate due to a natural and expected phenomenon. It's well known that people who have a problem are much more likely to chime in than those who don't. What you or I see is a buch of people saying, "Yeah, me too, my PCS failed" (or I'm very worried my PCS might fail), and not a lot of people saying, "my PCS is working normally", I haven't noticed anything unusual. People tend to not chime in if they have nothing to report.

I'm not saying the failure rate of PCS is not unusually high, it most certainly is unnaturally high, I'm simply saying the failure rate is greatly amplified by both natural and unnatural forces working together to create the perception that every PCS will almost certainly fail. The visible data we have does not point to that, in my observation.

A little perspective goes a long way. Once the supply of the updated parts catches up with demand, and the replacements are completed, this will all fade into old history (even if the cretins pumping this for all the fear they can muster will hang on to this black mark on Cybertruck's history for everything it's worth, and then some).

It's really irresponsible to call for class-action lawsuits when the actual "fix" is to have the faulty part swapped for a good part (even if that part is currently backordered). Tesla has done everything in their power to minimize the impact this will have on affected owners, including making Supercharging free of charge until the part can be replaced.

 

[Outdoors]

I haven't had even a hint of an issue either, along with most Cybertruck owners, and I charge exclusively on 48 amps, unless I'm on a road trip, I don't think the theory that failure is related to charging at 48 amps is supported by the data. I think that's what most owners do.. I love how reliable and bulletproof (pun not intended) my Cybertruck has been.



There are no official stats on how many PCS have failed, but it's a lot. Way too many. That said, if you have been paying attention you will see the problem has been greatly amplified by two things:

1) There are (very roughly) about 20-50 people who have made the idea that a PCS might fail a personal crusade. They repeatedly blow their own failure out of proportion, posting on multiple platforms and chiming in that there's has failed too, as if it's the first time they have reported it. Many of the same people also exaggerate the cost and inconvenience of having a PCS failure by claiming it costs $6K-7K to have it repaired, even though the vast majority of Cybertruck owners are still covered by warranty for PCS failures and despite the fact that Tesla has lowered the repair cost for those out of warranty to a flat $1000. That's the amount of money ICE pickup truck drivers commonly pay in gas each and every month!

Some of these hyper-active "PCS failure" posters haven't even experienced a PCS failure, they are just "worried" it will happen to them!

2) The Internet always amplifies any issue that has a higher than normal failure rate due to a natural and expected phenomenon. It's well known that people who have a problem are much more likely to chime in than those who don't. What you or I see is a buch of people saying, "Yeah, me too, my PCS failed" (or I'm very worried my PCS might fail), and not a lot of people saying, "my PCS is working normally", I haven't noticed anything unusual. People tend to not chime in if they have nothing to report.

I'm not saying the failure rate of PCS is not unusually high, it most certainly is unnaturally high, I'm simply saying the failure rate is greatly amplified by both natural and unnatural forces working together to create the perception that every PCS will almost certainly fail. The visible data we have does not point to that, in my observation.

A little perspective goes a long way. Once the supply of the updated parts catches up with demand, and the replacements are completed, this will all fade into old history (even if the cretins pumping this for all the fear they can muster will hang on to this black mark on Cybertruck's history for everything it's worth, and then some).

It's really irresponsible to call for class-action lawsuits when the actual "fix" is to have the faulty part swapped for a good part (even if that part is currently backordered). Tesla has done everything in their power to minimize the impact this will have on affected owners, including making Supercharging free of charge until the part can be replaced.

Tesla Apologist ^

 

[HaulingAss]

Tesla Apologist ^

I didn't see any apologies in there.

 

[Outdoors]

I haven't had even a hint of an issue either, along with most Cybertruck owners, and I charge exclusively on 48 amps, unless I'm on a road trip, I don't think the theory that failure is related to charging at 48 amps is supported by the data. I think that's what most owners do.. I love how reliable and bulletproof (pun not intended) my Cybertruck has been.



There are no official stats on how many PCS have failed, but it's a lot. Way too many. That said, if you have been paying attention you will see the problem has been greatly amplified by two things:

1) There are (very roughly) about 20-50 people who have made the idea that a PCS might fail a personal crusade. They repeatedly blow their own failure out of proportion, posting on multiple platforms and chiming in that there's has failed too, as if it's the first time they have reported it. Many of the same people also exaggerate the cost and inconvenience of having a PCS failure by claiming it costs $6K-7K to have it repaired, even though the vast majority of Cybertruck owners are still covered by warranty for PCS failures and despite the fact that Tesla has lowered the repair cost for those out of warranty to a flat $1000. That's the amount of money ICE pickup truck drivers commonly pay in gas each and every month!

Some of these hyper-active "PCS failure" posters haven't even experienced a PCS failure, they are just "worried" it will happen to them!

2) The Internet always amplifies any issue that has a higher than normal failure rate due to a natural and expected phenomenon. It's well known that people who have a problem are much more likely to chime in than those who don't. What you or I see is a buch of people saying, "Yeah, me too, my PCS failed" (or I'm very worried my PCS might fail), and not a lot of people saying, "my PCS is working normally", I haven't noticed anything unusual. People tend to not chime in if they have nothing to report.

I'm not saying the failure rate of PCS is not unusually high, it most certainly is unnaturally high, I'm simply saying the failure rate is greatly amplified by both natural and unnatural forces working together to create the perception that every PCS will almost certainly fail. The visible data we have does not point to that, in my observation.

A little perspective goes a long way. Once the supply of the updated parts catches up with demand, and the replacements are completed, this will all fade into old history (even if the cretins pumping this for all the fear they can muster will hang on to this black mark on Cybertruck's history for everything it's worth, and then some).

It's really irresponsible to call for class-action lawsuits when the actual "fix" is to have the faulty part swapped for a good part (even if that part is currently backordered). Tesla has done everything in their power to minimize the impact this will have on affected owners, including making Supercharging free of charge until the part can be replaced.

Apo

I didn't see any apologies in there.

I think you'd be about the small minority that thinks that everything's hunky dory in the PCS world that Tesla is doing and everything they can. Are they? Not from many people's accounts? It's a struggle. It's a battle to get a loaner car for a car that doesn't obviously work. Software patch fixes until they can figure it out.

On another Tesla forum the word bricked was a four-letter word because it really wasn't a battery that was bricking it. It was software.

In this case we have something right next to the battery that's bricking a lot of cars. Making them somewhat able to charge. Not able to charge somewhere in between.

Again, very few people in the room here today going along with the lines that everything's just fine. Yet that might be you hauling ass.

 

[HaulingAss]

Apo

I think you'd be about the small minority that thinks that everything's hunky dory in the PCS world that Tesla is doing and everything they can. Are they? Not from many people's accounts? It's a struggle. It's a battle to get a loaner car for a car that doesn't obviously work. Software patch fixes until they can figure it out.

On another Tesla forum the word bricked was a four-letter word because it really wasn't a battery that was bricking it. It was software.

In this case we have something right next to the battery that's bricking a lot of cars. Making them somewhat able to charge. Not able to charge somewhere in between.

Again, very few people in the room here today going along with the lines that everything's just fine. Yet that might be you hauling ass.

You shouldn't attack a post that you haven't bothered to read. I literally said:

I'm not saying the failure rate of PCS is not unusually high, it most certainly is unnaturally high, I'm simply saying the failure rate is greatly amplified by both natural and unnatural forces working together to create the perception that every PCS will almost certainly fail. The visible data we have does not point to that, in my observation.

Nowhere did I say everything's just "Hunky Dory", LOL!

Are you naturally unhappy, or does a rational analysis just bring out a latent unhappiness?

 

[MisterTea]

I brought mine to the service center in Paramus, NJ on April 13th. On April 28th they messaged me to let me know the service was complete. Not sure how I got lucky, but I no longer have that error.

 

[Outdoors]

You shouldn't attack a post that you haven't bothered to read. I literally said:



Nowhere did I say everything's just "Hunky Dory", LOL!

Are you naturally unhappy, or does a rational analysis just bring out a latent unhappiness?

One doesn't have to apologize in a single post to be an apologist. You would literally tell somebody that had a PCS failure that left them stranded in a middle of a trip in Arkansas. And I love Arkansas by the way. That they should just smile and grin and bear it. That's what an apologist is.

I like a lot of your posts but many of them are so defending Tesla. It almost makes me want to puke but I'm sure you're happy about that. Have a nice day

 

[Outdoors]

I didn't see any apologies in there.

Those people that you say are on a personal crusade. They are personally pissed off and probably had something in their life that was important that they needed a car to drive. I'm sorry that they have a higher Twitter following than you and people listen to them. That's what they feel like doing. Some people just sit in their home and do nothing as retirees and twiddle their thumbs. Because other people want to be vocal about their issues and don't castize them for it.

For all we know you are charging at 24 amps and just love your Tesla so much. You don't want to admit you had a PCS failure.

 

[HaulingAss]

One doesn't have to apologize in a single post to be an apologist. You would literally tell somebody that had a PCS failure that left them stranded in a middle of a trip in Arkansas. And I love Arkansas by the way. That they should just smile and grin and bear it. That's what an apologist is.

No, it's about knowing the difference between things you can change, accepting the things you cannot change and tacking the things you can change, a basic recipe for happiness in life.

It's about focusing on what YOU can do do make life better and letting the things you cannot control become just little speed bumps, not impassible mountains creating unhappiness and discontent.

 

[Outdoors]

No, it's about knowing the difference between things you can change, accepting the things you cannot change and tacking the things you can change, a basic recipe for happiness in life.

It's about focusing on what YOU can do do make life better and letting the things you cannot control become just little speed bumps, not impassible mountains creating unhappiness and discontent.

Life is not a random walk as much as you like to portray it. Good luck with the perfect Tesla you own.

 

[HaulingAss]

For all we know you are charging at 24 amps and just love your Tesla so much. You don't want to admit you had a PCS failure.

Now you have gone off the deep end. I'm one of the most honest people you will ever meet. Why would I lie about the charge rate I use? And why would I charge at 24 amps when I have 4 Wall Connectors all configured to charge at 48 amps?

Oh, that's right, so I fit into the perception of me you have created in your own mind.

 

[HaulingAss]

Life is not a random walk as much as you like to portray it. Good luck with the perfect Tesla you own.

Your understanding is very poor. I have admitted that my Cybertruck is just as likely to suffer a PCS failure as any other Cybertruck of the same timeframe. I just don't stress about it because I can't control it.

And yes, things outside of your control are largely random. That's why people who focus on the things they can control tend to lead happier and more satisfied lives.

Sorry you are having a bad day.

 

[Kengineer]

My PCS failed got it back after 2 weeks. Not a fan boy but still don’t have any car I want to own besides the Cybertruck.

Sponsored