Waiting on Cybertruck repair since 02-24-24 - Fixed 07-23-24

[CyberGus]

Upon further reflection, only the telemetry data from the Event Data Recorder (EDR) requires that expensive $1400 equipment, but that’s only applicable in a collision AFAIK.

https://edr.tesla.com/

The regular data should be accessible by 3rd-party solutions like TeslaFi, but I don’t know if that will shed sufficient light on this situation.

Sponsored

 

[sniperk]

I was having a tit-for-tat with a Corvette on the toll road… I didn’t think I used that much throttle but I glanced at the speedo and “105…? Shit! lol”. It was smooth as glass, I couldn’t even tell I was at such a speed.

Vibration is not normal. Given the variable symptoms, I’m inclined to blame the steering. It’s like there’s slightly conflicting data from different position sensors, and it’s trying to average them out.

If the wheels were unbalanced or steering/suspension parts loose or damaged, the effect would more consistent.

If I do past 85mph I dont feel comfortable and I have a very loud noise coming from windshield or tire? Do you guys get that too?

 

[CyberGus]

If I do past 85mph I dont feel comfortable and I have a very loud noise coming from windshield or tire? Do you guys get that too?

Local toll roads are 85MPH and I regularly drive over 90 without issue.

 

[Balthezor]

I would get a wheel alignment and see if aligned. Do these tires have the sound insulation foams? Can make noise tol if hanging loose.

 

[Dazureus]

I'm interested in the user reports of felt vibration in the hand wheel since this is a mechanically disconnected SbW system. Any large vibration caused by wheel imbalance would be slightly mitigated by the suspension components, but might be felt in the vehicle cabin. If you're not feeling any vibration in your butt or feet, any vibration in a mechanically separated SbW system means that the road wheel angle sensors are purposefully sending that angle data to the hand wheel actuator, bypassing any angle noise mitigation software the system has. It's a tricky balance between providing a positive steer feel experience, and reducing unwanted road feel. I'll be picking up my Beast today and I'll query the steer feel experts where I work to see if they want to evaluate it on the track.

 

[CyberTruckeeTheOne]

Sorry, Elon cannot be bothered.

He now wants ro solve the world water problem with desalination and transporting water to the interiors.

Such friggin' genius.

Most water poor countries are in Sub-Saharan in Africa where they can even afford that low cost manual water nor the money to buy the pipes to dig deep into those parched grounds.

And yes, it appears that the massive lay off is affecting service.

SC nearby said they are already spread very thinly and yet two of their crew were served separation notices. ? ?

 

[Jack Sparrow]

I feel for you Phil and wish you the best of luck. I sure hope this turns around for you. Best.

 

[sharpgator]

July 11th is insane

 

[PunkOuter]

I feel for you Phil and wish you the best of luck. I sure hope this turns around for you. Best.

Thanks. I will take all the luck I can get. It is looking like the service center isn't going to get us back in before July as they have been silent. Pretty absurd they had me close out the request for the issue so that I had to open a new one and start the waiting game all over. Driving the truck at any sort of high speeds is a bit scary, and a lot embarrasing when having passengers in the vehicle and having to explain how long it is taking this to get fixed. So please send all the good wishes this way.

Cheers!

 

[Kk377]

Hello Tesla,
I have been a very long customer of yours starting with the Model X. I am sad to say within the first week or so owning the Cybertruck, I got an error stating the suspension can not be lifted or lowered. Now I feel like I am driving a tractor and not a 100 k truck. I then set an appointment with the nearest service center and they can get me in a whole months and half later. I would expect to be serviced a lot quicker as the manager at Indianapolis gave reassurance. I am going to continue driving as is because I don't have a choice I have spent all my money on this truck.

 

[PunkOuter]

Hello Tesla,
I have been a very long customer of yours starting with the Model X. I am sad to say within the first week or so owning the Cybertruck, I got an error stating the suspension can not be lifted or lowered. Now I feel like I am driving a tractor and not a 100 k truck. I then set an appointment with the nearest service center and they can get me in a whole months and half later. I would expect to be serviced a lot quicker as the manager at Indianapolis gave reassurance. I am going to continue driving as is because I don't have a choice I have spent all my money on this truck.

Ouch! That is unfortunately. At least with our issue regarding the suspension alert, our truck still functioned fine on that end. And has since been resolved with the first service center visit (albeit after a couple of months waiting to get the truck into there in the first place). Seems like a long wait to get a service center appointment is pretty standard now with all of the staffing issues Tesla is having. Better hope they fix your issue the first time unlike with one of my issues. Can you imagine waiting months to get into the service center, have them work on it, tell you it's fixed, you take it home and immediately see it is not fixed, reach out, and them tell you it'll be another several month wait to be seen again?

Yeah.... That's my situation right now.

 

[PunkOuter]

Just found out today that our rear passenger seat belt is twisted internally. I'll add that to our service center ticket scheduled for July hopefully.

Still no update from them on the wheel vibration issue sadly.

 

[cardad]

I was having a tit-for-tat with a Corvette on the toll road… I didn’t think I used that much throttle but I glanced at the speedo and “105…? Shit! lol”. It was smooth as glass, I couldn’t even tell I was at such a speed.

Vibration is not normal. Given the variable symptoms, I’m inclined to blame the steering. It’s like there’s slightly conflicting data from different position sensors, and it’s trying to average them out.

If the wheels were unbalanced or steering/suspension parts loose or damaged, the effect would more consistent.

I’m not sure how to diagnose this, but the “black box” should have detailed telemetry data. You can read this data, but only by being an authorized Tesla tech with the $$$ equipment, assuming you could even make any sense of it.

Im sure there’s someone at Tesla that could perform such an analysis, but IDK how you get your issue escalated to “that guy”.

I also “had” a vibration issue and SC initially said their tech thought it was normal then they went out again and quickly decided it wasn’t normal and escalated it to “engineering”. Somewhere in between they decided to replace a drive unit. The vibration is still there. So escalating it to engineering doesn’t seem that hard to do.

For me it isn’t like a movement of any part but almost like a buzzing and you can feel it through the floor of the vehicle. It only happens at 65+ mph and it doesn’t really seem to intensify or make the vehicle handle poorly. It almost seems like some panel or panels aren’t quite stiff enough and flex above a certain speed to cause a buzzing feeling through the whole car. With some strong winds I’ve had the doors sound like they wanted to pull away so it seems possible there could be bad welds or something that might be allowing air to flow through some gap in the metal.

Some PPF shop that’s wrapped 28 CTs has commented on FB that the CT production has been the most inconsistent of any vehicle they’ve seen and they’re getting into every crevice so that’s pretty concerning.

Once the vehicle hits 30 days in the shop you can lemon law it. I’ll be scheduling mine to have them look at the vibration and align some trim, fix a door, etc. so we’ll see how it goes (again!).

 

[Nobell32]

Just found out today that our rear passenger seat belt is twisted internally. I'll add that to our service center ticket scheduled for July hopefully.

Still no update from them on the wheel vibration issue sadly.

I had the same issue and fixed it. I thought they had mounted it backward but it’s wasn’t the case. It just got tangled inside the rolling mechanism. Try to pull on it and get a good length out and then let it roll back guiding it so that the seat belt is no longer twisted. This seems weird but it worked for me.

 

[PunkOuter]

Some updates. The Jacksonville service center never reached back out to try and find a sooner appointment, so we had to wait the couple of months to get it back in to try and repair this issue again. I feel like the scheduling issues stem from them being very understaffed, something likely made worse by Elon's recent layoffs. The lead tech I spoke with last time I was there appears to no longer be employed at that location any longer. The old tech was really nice, but thankfully the new lead tech I spoke with was also very polite and understanding. They really are good, solid people. They just need more staffing, not staffing cuts. While there for a few hours, I listened in on other conversations and was impressed with their professionalism.

Anyways, it felt like due to the staffing issues, the tech did not have a chance to understand my problem history and review the troubleshooting that already gone into it by the prior tech. It felt like they assumed this would be a tire balancing fix which I explained that we already tried that, and explained how my symptoms did not line up with the others here who had balance issues due to foam inside the tires coming dislodged. But I agreed it would be quick enough to check and see if that was the problem.

Note that the app said this would be a same day, 3 hour repair. I assumed based on that turn around time quote that they were not thinking motor replacement which based on the research here in these forums, seems like the culprit for our problem. After around 5 hours of waiting I asked another tech there for an update. The lead tech had left and the truck was still up on a lift, so the other tech agreed to give me a loaner. We did not know what troubleshooting had been done. The lead tech did tell me when we were doing our test drive that they did not have replacement tires on hand if that was the issue. They would have to order them (which again, tells me they didn't do any research into our problem and prior troubleshooting history or else they'd be prepared with tires and motors).

Thankfully they had a low milage Model S with FSD, launch mode, and all the whistles available as a loaner. Getting used to the squircle steering wheel in a non drive-by-wire system is wild after being so used to the truck. No complaints here though. I'm quite happy with the loaner.

Yesterday came and went with no update from the tech. I checked the app and the truck is still in service mode up on the same lift if the GPS accuracy is correct (it should be as last time I could see when it was moved into and out of the building, and they'd put it into and take it out of service mode). That's all I have for now. I'll provide some more updates soon I hope!

Sponsored