Cyber_P
Well-known member
- Joined
- Apr 12, 2024
- Threads
- 9
- Messages
- 217
- Reaction score
- 320
- Location
- Alabama
- Vehicles
- AWD Cybertruck
- Thread starter
- #1
Second visit for my CT to the service center. Last visit they had not ordered the part needed despite knowing I was coming 2.5 hours for the visit. Essentially addressed everything as within spec, and then did a new wiper motor which worked well and new sail panels which were installed with the backs slanted.
Booked a new appt at the other location a similar distance to have the interior trim replaced. Have all the other issues listed for 6 weeks. On arrival it's as if it's the first time they've seen my ticket. Claim they don't think they have the trim piece (pics provided and verified at last visit).
I kindly asked they check one door alignment as it bugged me when I looked in my mirror. But nbd if they can't as I know it's not super easy for me but I heard it was easynfornthem
The interior lighting strip is cracking in a few places. They looked at my like I was crazy. Mind you I'm being very polite and just kindly going through the list as I remember it since they didn't have a printout etc.
Lastly I mentioned that the passenger side strip that goes over the doors suddenly gapped /separated up a bout 2 months ago a few mm and I was worried about it as it flew off on ppl online.
They tell me to go wait and they come explain the gap will be a charge due to the wrap I have. The wrap was done exquisitely by slickobcessions in AL. He didn't gap anything and it was fine for months. Have pics of the wrap process.
The service guy "Joe" here in Fayetteville immediately blames the wrap and the guy who did it must have been bad at it. I disagree politely and say I probably have pics but he did a phenomenal job. That it was fine for months and all the sudden popped up. It wasn't an issue at my last visit for example. He insists it's from that and walks away to check something. Comes back with "what you got?". I show him a pic of the process and he says "looks the same to me and that's not even complete. Have any pics once complete?" Like it's a interrogation.
I do not have zoomed in pics of this spot. I have pics of every other blemish that got fixed on the wrap. Which was minimal. I realized I wasn't going to get anywhere and just said I wasn't going to argue if that's the way it wasn't going to be as it's ridiculous.
I understand where he is coming from but I'm not being unreasonable and have pics and it's a new issue. It's just being stubborn and argumentative from the get go instead of a customer service person at all. I am not sure the recourse here as they are wanting to charge me for the fix for something that happened on its own due to weathering or something else.
I'll try to get pics to show what happened but I didn't think it was going to be an issue needing forensic documentation.
Just frustrated.
Update - the cracking led light strip- they are saying it's gonna cost me 1k to fix on the estimate... Not warranty? Weird. We will see what they say.
Update 2- they are claiming the wrap person removed my doors to do the wrap. He did not. We discussed parts of the wrap that weren't total due to not removing doors and panels. (I e. Front edge of driver and passenger door. He could have reached daround but didn't realize. Definitely didn't remove doors lol). It's like they want to blame anything on the wrap. They say the lights are damaged due to the doors being removed as the harness and latches are showing signs. Wtf. I picked up the truck and they said they did modifications to that stuff prior to delivery.
I'm baffled at how my wrap guy who didn't remove the doors damaged the dash lighting by removing the door panel.
I just don't understand the logic here. It's just a blame game. Like IT blaming the firmware. There isn't a recourse or disputability. Just labeled in my acct.
Pic of their response. No door tinkering done by me or the wrap guy... So it was prior to delivery but they are pointing to me somehow.
Booked a new appt at the other location a similar distance to have the interior trim replaced. Have all the other issues listed for 6 weeks. On arrival it's as if it's the first time they've seen my ticket. Claim they don't think they have the trim piece (pics provided and verified at last visit).
I kindly asked they check one door alignment as it bugged me when I looked in my mirror. But nbd if they can't as I know it's not super easy for me but I heard it was easynfornthem
The interior lighting strip is cracking in a few places. They looked at my like I was crazy. Mind you I'm being very polite and just kindly going through the list as I remember it since they didn't have a printout etc.
Lastly I mentioned that the passenger side strip that goes over the doors suddenly gapped /separated up a bout 2 months ago a few mm and I was worried about it as it flew off on ppl online.
They tell me to go wait and they come explain the gap will be a charge due to the wrap I have. The wrap was done exquisitely by slickobcessions in AL. He didn't gap anything and it was fine for months. Have pics of the wrap process.
The service guy "Joe" here in Fayetteville immediately blames the wrap and the guy who did it must have been bad at it. I disagree politely and say I probably have pics but he did a phenomenal job. That it was fine for months and all the sudden popped up. It wasn't an issue at my last visit for example. He insists it's from that and walks away to check something. Comes back with "what you got?". I show him a pic of the process and he says "looks the same to me and that's not even complete. Have any pics once complete?" Like it's a interrogation.
I do not have zoomed in pics of this spot. I have pics of every other blemish that got fixed on the wrap. Which was minimal. I realized I wasn't going to get anywhere and just said I wasn't going to argue if that's the way it wasn't going to be as it's ridiculous.
I understand where he is coming from but I'm not being unreasonable and have pics and it's a new issue. It's just being stubborn and argumentative from the get go instead of a customer service person at all. I am not sure the recourse here as they are wanting to charge me for the fix for something that happened on its own due to weathering or something else.
I'll try to get pics to show what happened but I didn't think it was going to be an issue needing forensic documentation.
Just frustrated.
Update - the cracking led light strip- they are saying it's gonna cost me 1k to fix on the estimate... Not warranty? Weird. We will see what they say.
Update 2- they are claiming the wrap person removed my doors to do the wrap. He did not. We discussed parts of the wrap that weren't total due to not removing doors and panels. (I e. Front edge of driver and passenger door. He could have reached daround but didn't realize. Definitely didn't remove doors lol). It's like they want to blame anything on the wrap. They say the lights are damaged due to the doors being removed as the harness and latches are showing signs. Wtf. I picked up the truck and they said they did modifications to that stuff prior to delivery.
I'm baffled at how my wrap guy who didn't remove the doors damaged the dash lighting by removing the door panel.
I just don't understand the logic here. It's just a blame game. Like IT blaming the firmware. There isn't a recourse or disputability. Just labeled in my acct.
Pic of their response. No door tinkering done by me or the wrap guy... So it was prior to delivery but they are pointing to me somehow.
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